Jim M
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Everything posted by Jim M
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Something was not right with your hooks.php file so after rebuilding that by disabling/enabling an application, the Database settings appear. You are utilizing completely custom templates for the Articles database: You will want to change those three to unmodified/custom versions of those.
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Do you still have further settings configured to moderate content? If so, those would need to be removed and this would not work retro-actively for old members.
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You will want to resize the logo image to the size you want. I'm afraid, there are no tools to do this in the software itself.
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You are still showing themes in your screenshots there. This is not related to themes. You will want to go to ACP > Pages -> Page Management -> Templates. You can create new templates based on the defaults in the software too in there. Then go to your Database settings and change the templates which that database is using.
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The example group provided is unrestricted in terms of content so already has this permission. As you can see here, I logged in with a random user in this group and it is present: Please note, your original request is to allow specifically "authors" to do this. It does not work like that, it works on a group permission either for all or specific forums you specify.
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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Due to your testing, you are still getting flagged by our Spam Defense system. You can use the whitelist system to whitelist yourself if you want to continue to test. This would not impact your users as it is based on your data.
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Please disable Security Questions or provide them in the Client Area in the notes field as instructed. Thanks.
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While the credentials are correct. It appears that you are enforcing Two Factor Authentication on this account so would need to disable this while we assist you or provide us with all security questions and answers in the notes field in the access details area of the Client Area.
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We check everything. Don't worry, Randy 😉
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Unfortunately, the access details provided for your ACP are incorrect. Please verify and update.
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The "Remove content moderation" field, from your screenshot, will do exactly this automatically for you. The group promotion suggestion was more-so to do extra permissions with groups but if the content is your only concern, the above is all good.
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Sorry, I am not quite sure what you mean? You would simply add an account for the items in our access details. This can be an account just for our company or any existing account that you use. Here are the instructions again on how to update these in our Client Area: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Please utilize the access information area as detailed. This is not only significantly more secure than a PM, it enables all our require personnel to see the details who are required to assist you.
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Membership renewal snafu. (self inflicted wound?)
Jim M replied to socceronly's topic in Technical Problems
Do you have an example we can look at? What was the option you chose? -
When you upload files manually, you always want to avoid the ACP and go straight to the upgrader at /admin/upgrade. There are theme templates stored in the database that need updating and if the upgrader isn't ran yet, the ACP can be wonky. Especially when you are doing a giant upgrade gap like you did here.
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Membership renewal snafu. (self inflicted wound?)
Jim M replied to socceronly's topic in Technical Problems
Whatever you choose would be applied to all existing purchasers. -
Thanks! The routine you're stuck in is around when we moved the RSS feature around a bit. I have moved this to a ticket so that we can investigate this further for you. Please watch your email for further correspondence.
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This is currently a moderator permission in ACP -> Members -> Staff -> Moderators -> edit group or user -> Forums -> Can recommend posts on a topic?
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Membership renewal snafu. (self inflicted wound?)
Jim M replied to socceronly's topic in Technical Problems
All users at this point would have a non-renewing product. Once you do turn on renewals, you will be prompted with a decision on how you want to handle those users. -
What version are you upgrading from? This is a core table which should exist.
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You have it setup correctly and it is working. I logged in as a user in your member group and it appears for them. In the screenshot below, I logged in as the user "M" and then clicked the three dots and can then click delete (I didn't here):
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Once the files are applied to your server, you would just simply go to {your base url}/admin/upgrade . If anything is happening once you attempt that, please let us know. Right now, you have a mix of files on your server it sounds like which is why you're running into issues.
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As Randy mentioned, you would not want to go to the ACP but the front-end of your community.
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Was that an old URL of yours that may be posted somewhere? Ultimately, I would not be too concerned with 404 errors. Bots/humans are going to do weird things and the software is working right now to simply just show a 404 error. If you're worried about it, you may wish to bring the IP address up to your hosting provider and ask for recommendation on if it is legitimate traffic or not. If it isn't, they likely can block it for you.
