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Jim M

Invision Community Team
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Everything posted by Jim M

  1. To confirm, this is not happening on Safari then? Please keep in mind, we only provide support for the default browser on the device, which for iPads is Safari.
  2. Unfortunately, I cannot reproduce this with the link you posted. Would recommend disabling any third party applications/plugins and switching to an unmodified theme in case there is some change by those items.
  3. Gift cards get applied to an account as account credit so they can be applied to anything. Any item which gets put in a cart would get an invoice created. That is currently how the software works.
  4. Are you after a template issued by us to edit the image? No, this has not been provided.
  5. I would advise working with an SEO consultant if you have any concerns here. Generally speaking, hidden items are generally excluded or frowned upon by Search Engines (as people often did this to rank for things their website wasn't about) but an expert will be able to advise you more in depth on how this would impact you.
  6. Would advise working with your theme's author if there are any issues as this seems to come up each time an upgrade is processed. If this is something on their end they need to resolve, you will want to work with them rather than restoring.
  7. Please feel free to put your suggestion in the Feedback forum. My only recommendation is that if you need a search tool to find your forums, you may wish to rethink your forum structure and if that many forums are necessary.
  8. Forum names are indeed not searchable.
  9. Can read about resetting your Live URL here:
  10. Sorry, this is not configurable.
  11. Is the category/parent item followed then?
  12. Please keep in mind that in order for a search engine to index your community, Guests will require access to the URL that you want indexed. Your community has indeed been indexed but several forums do not allow access. https://www.google.com/search?q=site%3Ahttps%3A%2F%2Festadodechile.info%2Fredes%2F&sca_esv=566347325&source=hp&ei=D6MIZZD7IJe50PEPvpmh0Ao&iflsig=AO6bgOgAAAAAZQixH-86bdBPCUJ48pEkLdvsaFvqsNm1&ved=0ahUKEwjQvu_Q8LSBAxWXHDQIHb5MCKoQ4dUDCAs&uact=5&oq=site%3Ahttps%3A%2F%2Festadodechile.info%2Fredes%2F&gs_lp=Egdnd3Mtd2l6IiZzaXRlOmh0dHBzOi8vZXN0YWRvZGVjaGlsZS5pbmZvL3JlZGVzL0j6YFAAWONYcAF4AJABAJgB6AGgAfAHqgEFMS41LjG4AQPIAQD4AQH4AQLCAhEQLhiABBixAxiDARjHARjRA8ICCxAuGIoFGLEDGIMBwgILEAAYgAQYsQMYgwHCAhEQLhiKBRixAxiDARjHARjRA8ICDhAuGIAEGLEDGMcBGNEDwgILEC4YgAQYxwEYrwHCAgsQLhiABBixAxiDAcICBRAuGIAEwgIIEAAYgAQYsQPCAg4QLhjHARixAxjRAxiABMICCxAuGIAEGMcBGNEDwgIEEAAYA8ICBRAAGIAEwgIQEC4YxwEYsQMY0QMYgAQYCsICCxAuGK8BGMcBGIAE&sclient=gws-wiz#ip=1 Searching on your community itself for topics, I am also not having issue. If this is what you mean, do you have an example?
  13. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  14. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  15. I see you are allowing guests to post freely once 1 content item is made but for guests, this is likely a bug in showing and just allowing the guest group to post freely as we do not track guests in this manner. I would advise setting "Remove content moderation" to "Never" while we review this.
  16. Are these heavily followed topics?
  17. That is a third-party plugin called "Subscription Privacy". The \IPS\nexus\Gateway\PayPal" is there to state where the plugin hooks into in the core software. Glad to hear you resolved the issue by removing the plugin!
  18. Please be advised I have moved this to a ticket for you so we can discuss your billing in private.
  19. You may wish to read through this topic which covers what you're after here:
  20. The user there is being denied by our Spam Defense system. If this is yourself testing registration or you trust the individual registering, you will want to add the details in the Spam Defense Whitelist in ACP -> Members -> Spam Prevention.
  21. Please be advised I have moved this to a ticket so we can further investigate. Likely this happened on a previous release prior to our patch and may just need cleanup. However, we'll investigate and see what is going on. Please watch your email for further communication.
  22. You’re very welcome!
  23. I've transferred this to a ticket as this is done on a need base.
  24. As mentioned in your ticket from earlier, Our Cloud (which you are on), does not block any traffic unless they have violated our WAF rules. At which, we would not whitelist them then as that would be malicious traffic.
  25. Thank you for trying that. I have transferred this to a ticket so we can better investigate what is happening here as I can replicate that as well on your community.
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