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Marc

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Everything posted by Marc

  1. Marc
    If you are not seeing a transaction on your site at all, I wouldnt expect thats where it has come from. So the first thing I would be doing here is contacting stripe to find out the origin of that request
  2. Marc
    You have to bear in mind there that its responsive in width, and so whatever image you choose needs to be something that will look fine no matter where on the image is shown in that box. So there isnt really any 'one size fits all' that you are looking for here unfortunately. Its also worth pointing out, you really shouldn't be testing on 4.7.12. You should really test on the latest release.
  3. Marc
    I'm not sure I would recommend living on the moon, to be honest. I believe there arent going to be many good restaurants available, and the air quality sucks Not at all. In fact I think you should start by creating a giant slide leading from the bed, to a pool of balls below. Every kid loves a slide.
  4. Marc
    Then thats certainly the first thing you will need to check there. Also, if you look at console in your browser, it may well tell you why google wont show them to you
  5. Marc
    Its very very likely related, yes. If its timing out, its probably sat on that process for a while, then once it times out its sending the other notification.
  6. Marc
    The number of items does appear to be lower than in your screenshot there. Note, when you are looking in PHPMyAdmin there, that's an estimated count. You should click it which will calculate the actual count
  7. Marc
    Are you running cron for tasks at all? If so, please check these are set to run once a min, and also check to see if you have any errors being returned
  8. Marc
    Please check your htaccess and ensure there is nothing in there other than what we provide. If there are any other redirects please remove them temporarily
  9. Marc
    Sorry to hear you were having issues. It is unfortunate this has happened at a busy period for your site. We now have this resolved, as mentioned in some of our other topics. And of course we do take a look to see how we can reduce such issues going forward. The answer to both of your questions would be yes.
  10. Marc
    Please leave at least one of the items (hide it if needed of course) then let us know the link to it. We can then take a look to see why it wasnt actioned
  11. Marc
    going to lock this topic off now. Everything on this should now be resolved 🙂
  12. Marc
    It means that at some point you had pop3 incoming mail set up on commerce, in Commerce>Support
  13. Marc
    On the iphone one, it appears to be how they are being compressed before uploading by the device itself
  14. Marc
    You cannot have a forum set as both. However, you can set a discussion forum to allow solved posts. That's actually what we have here for our support forums. Im not honestly sure on what you mean by "provide experts on". You are better to wait until things are released rather than trying to prepare for things without the knowledge of how they work, to be honest. For example, you dont 'give' someone an expert rank.
  15. Marc
    As mentioned above, contacting your hosting company would be needed at this point. The issue you have is with the mysql instance itself there.
  16. Marc
    It was released in 4.7.13
  17. Marc
    Have you set up the google map API within your admin CP in the integration section?
  18. Marc
    Ive moved this to our developer forum for you, which is better placed to get you the answers you need 🙂
  19. Marc
    We're still testing with a few people as of yet. We get you are excited. We are too 🙂
  20. Marc
    As mentioned above, we arent (or certainly werent) aware of any issues on 21st. Of course as your site is now online, there isnt anything present to investigate. If you see these happen again, please let us know at the time they are happening
  21. Marc
    It can be. I was simply suggesting what would be more sensible (point the subdomain to that IP)
  22. Marc
    I can certainly see the screenshot there. However as you mentioned in your own post there, ours is not showing it. Dont get me wrong, we acknowledged there was an isssue, which has now been resolved. 🙂
  23. Marc
    This is simply because it was not down as such in most places. It was slow for the most part, so hasnt tripped it
  24. Marc
    If your test URL no longer points to an existing test instance, yes. However to be honest, wouldnt you be best to simply then point it to the new test location? This is what most people tend to do.
  25. Marc
    OK, we have some confusion here. If you purchased it, then it will have your name on it (as well as the company name). We can change the company name for you no problem. So the license itself is yours. So therefore its your responsibility there to ensure your license details and anything you download is secure. The previous test installation therefore needs to be removed from the server before you can reset it. So you should be contacting the owner of the server you installed it on to have it removed.
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