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Marc

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Everything posted by Marc

  1. Marc
    I am assuming you are referring to 4.x and not 3.x here? There is no facility to run pages from root, unless you have the site itself at root. What you would do is then set pages as the default application by visiting System>Site Features>Applications and selecting the star icon at the side of the pages application
  2. Marc
    Have you changed anything in relation to mail at any point? We tend to find issues when posting like that tend to be mailing issues. The reason for this is that notifications are sent out when posting if there arent many to send.
  3. Marc
    The issue here was unfortunately due to PHPMail configuration. You PHPMail function on your server is not enabled, and therefore the software could not send mail through it. It does need to be noted here that my colleague assisted with switching you to SMTP which is outside the scope of technical support. Please note our SLA is to respond within 72 hours. Looking at this, your topic was actually responded to within less than an hour, and the issue resolved in 18 hours even with advanced support there
  4. Marc
    Sorry, I'm a little confused here as this doesn't appear to be what was originally reported. Is this the only place you are perceiving that its changing? I ask that that looks to be a display bug
  5. Marc
    I would advise against doing that. All that will happen is it will grow again if the issue is still present. We need to gain access when its in that state in order to ascertain the issue. The likelihood is, its actually the MySQL instance that isn't releasing space, but there is no way of knowing this now its been truncated unfortunately.
  6. Marc
    They will be rebuilt, but it will not clear entirely. This is done on task which runs every 10 mins, provided your tasks are running properly
  7. Marc
    As mentioned by my colleague there, the page builder block is a standard block type. The advanced tab is the same on all page builder block types, regardless of function.
  8. Marc
    Within the context of that page builder block, yes. You would need to use plain CSS to format captions
  9. Marc
    Please update your access details on file, and we can then take a look for you. Also please disable redis while we take a look. In all honesty, if you have enabled this to solve the issue here, I would advise on not doing this.
  10. Marc
    In our experience, this hasnt been the case. Of course you should always consult in your own area with your own legal team if needed. All I can say at present however is that this isnt a feature of the platform at present.
  11. Marc
    Unfortunately this is because you are currently using windows server, in which this will not properly work on and is not supported
  12. Marc
    If you go to System>Settings>Terms and privacy policy within your admin CP, you will see "Guest options" at the bottom of that area. You can switch this on and add {cookies} to that which will show the standard cookies text. I believe this is what you are looking for
  13. Marc
    Thank you for reporting the issue there. Could you please let me know how you are getting to that page on the site? Is this just a link you have had bookmarked?
  14. Marc
    No problem. Hope they manage to find their issue there, but glad its not an issue on your site itself at least
  15. Marc
    Ah, on that version you will not see clear cache. Its done when you go to System>Support>Support, select "something isnt working correctly" and click next
  16. Marc
    We cannot make decicions to make wholesale changes on large parts of the product as part of a response to a support ticket. These are things that need to be decided on internally if we are changing anything, then specced out, developers assigned, developed, changed, and added to a release.
  17. Marc
    As mentioned above, there is no way in which to export all posts a user has created at the present time. You can export only personal data. It would be interesting to have a read on the case you mention above though, if you could provide links to that.
  18. Marc
    I can bring it up internally for further discussion to see if we can make that any clearer
  19. Marc
    Those are the same page, however when the parameter for register is passed, it changes the text shown
  20. Marc
    More observant than me in a morning, clearly 🙂
  21. Marc
    Could you please clarify what you mean here? At present the warning tells you what you need to do there. Im not sure what we could make clearer in that scenario
  22. Marc
    There is actually only one page there. Those links are the same, it just one is passing a parameter
  23. Marc
    There is very much a possibility of that, yes. I would suggest disabling that completely. Especially while trying to diagnose issues.
  24. Marc
    No problem. Once you come back with that we can take a closer look 🙂
  25. Marc
    Thank you for reporting this issue. I have added an internal bug report for this, so that we can get it resolved
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