Marc
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Everything posted by Marc
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No problem. Glad to see you are now sorted
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No problem. As mentioned, that should indeed work
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IPS\Db\Exception: DOUBLE value is out of range in
Marc replied to topek's topic in Technical Problems
This is very likely what is causing your issues. You need to ensure you are running stock unaltered files
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You would need to go to System>Site Features>Applications and disable it there, then test
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Ah I see. It would not change until they do something on the site. It would work immediately if they post, but not immediately when you change a rule. Once they do another action they would be promoted
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Renewals were indeed removed, but it was selected for this topic. Not a problem, let me take a look and see what is happening for you
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Error Log entry for subscriber - what does it mean?
Marc replied to Davyc's topic in Technical Problems
Could you please confirm when you are testing this yourself, that you are not logged in? -
It appears access has been removed there, so I am unable to look. Please could you correct this? Could I confirm the site? Its assigned as the .co.uk one at present.
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It would be various. IPS is actually the namespace. Please upload all files and folders, then any that are missing would be readded
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IPS\Db\Exception: DOUBLE value is out of range in
Marc replied to topek's topic in Technical Problems
Sorry, could I please just confirm you have run this with all plugins switched off? I can continue and take a closer look if that is the case -
We cannot advise on database changes unfortunately. It should do, but without testing of items we cannot advise how to do this
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It looks like its being caused by the newsletters application you have there. Please disable this and test again
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Error Log entry for subscriber - what does it mean?
Marc replied to Davyc's topic in Technical Problems
I do have this and looking Davy, dont worry 🙂 Could you PM me your IP? -
Thats correct yes.
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Indeed thats the one 🙂
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You would simply uninstall the themes, then reinstall them from the custom download
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Your rules are currently set for more than 1 post. Both those members have 1 post, so would not fit the criteria as of yet
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I have just been informed we actually use maxmind geolocation, so it may not actually make any difference which you choose there unfortunately
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As mentioned by Sonya, its based-on tags. I believe she got in the wrong way around in the first comment
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It seems you are missing files there, so I would advise on uploading a fresh set of files from your client area first of all, and then trying the upgrade again from /admin/upgrade
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No problem. Hopefully you should get better results from them
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I have taken a look at this. The issue here is that mapbox is simply nowhere near as accurate at IP locations as google. If you look at the site here which appears to use mapbox, you will see its returning different locations for different providers of IP data. Some of them being the areas you mention. This isnt something we are able to resolve, as its what we are being returned. The only option would be to switch to using google https://www.iplocation.net/ip-lookup
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It is indeed likely a language issue, but the language issue is with the 3rd party items. We cannot diagnose issues with 3rd party items. If you can determine what the issue is with your 3rd party developer and it appears to be something in core they can provide more details on, we can certainly then take a look at that. I can fully appreciate that you have stated it has been dragging on weeks here, but it does need to be noted this topic was started on Sunday. Also, we have asked if you can go back to the developers of those 3rd party items on more than one occasion. I have flagged this topic so that a developer can review, but it is extremely difficult to assist if you're unwilling to follow the advice we are giving.
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Thank you for letting us know 🙂
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There's something wrong with .mov files embedding
Marc replied to Ramsesx's topic in Technical Problems
Please update this on file within your client area, along with correct ftp details.
