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Marc

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Everything posted by Marc

  1. Marc
    I can understand the need you are trying to resolve an issue for of course, and this should be posted in our suggestions forum. I was just pointing out there you really shouldnt be using IP address data
  2. Marc
    The issue on your site is being caused by the 3rd party item "(NB40) Pinned Posts 1.0.16" , which I have disabled for you
  3. Marc
    Of course. I was letting you know as I could have course see more than you could when looking at the tasks 🙂 Yours is a bug with an unrelated task. No problem at all
  4. Marc
    That is correct. Support changed quite some time ago to being done via the community. So you would post here as you just have done for support. We can of course create tickets on your behalf for escalation, access your details if needed etc.
  5. Marc
    While you could certainly add that to our suggestions forum, doing it in that manner I would suggest not doing. You are actually making an anonymous feature, far from anonymous. In fact its actually revealing data (albeit only part) that should probably be kept private
  6. Marc
    This is something that intentionally runs in the background. It can take time on larger sites. I See it started yesterday, and can take some time to complete. Unrelated in this case, Martin 🙂
  7. Marc
    Love the title 😄 I have actually seen this come up on another site, so got a ticket created for you on this. Someone will be in contact once we have taken a look
  8. Marc
    Glad you managed to get the issue resolved 🙂
  9. Marc
    Are you referring to blocks here? If so, the site you have seen them on likely has the sidebar showing on the left, which would make them the uppermost item
  10. Marc
    Are you using automatic ads at all? Also are you testing this on a default theme?
  11. Marc
    But then we'd never get to talk 😄
  12. Marc
    Thank you for your feedback there. Of course if this is in our suggestions area, it will be reviewed
  13. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  14. Marc
    Thank you for letting us know. Please ensure you contact the authors 🙂
  15. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  16. Marc
    Sorry Im trying to find which feed it is. Please could you let me know which one it is?
  17. Marc
    No problem, Adam. Good luck with your upgrade
  18. Marc
    Urgent issues like this would tend to be looked at straight away. I cannot give an estimate on how long it will take to resolve until we have looked at what is causing the issue.
  19. Marc
    No problem. Please do let us know once you get to that point if you have problems of course
  20. Marc
    I am not actually able to get onto your site at all at present as it just sits on the cloudflare page
  21. Marc
    Thank you for your feedback on that. Its very much appreciated, and we certainly aim for that outcome 🙂
  22. Marc
    We would generally fix it if there are any issues, rather than revert
  23. Marc
    I have created a ticket for you on this, so we can get it looked into and upgraded for you. Someone will be in contact as soon as possible
  24. Marc
    Please get this to the point in breaks again and let us know. I will then get this escalated for you. Sorry for the confusion there. I thought you had corrected it by uploading new files, rather than old
  25. Marc
    As mentioned, the upgrade simply needed to be run from /admin/upgrade there. This has now been completed for you
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