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Marc

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Everything posted by Marc

  1. Marc
    As said above. We're looking into this and will have a resolution as soon as we can. We certainly understand nobody wants to be experiencing issues like that
  2. Marc
    We understand your frustration, and certainly don't want you to be experiencing issues with our cloud environment. We are working to having this resolved as soon as possible
  3. Marc
    Thank you for yours reports. We are looking into this
  4. Marc
    See Nathans quote above 🙂 You need to click the link
  5. Marc
    You had amended the friendly URL setting for clubs. I reverted this and clubs is now working again 🙂
  6. Marc
    No need. The other ticket is still there awaiting a higher team to address.
  7. Marc
    This issue should now be resolved. For any further cloud related issues, please feel free to post a ticket, where we can access more details on the cloud environment for your account.
  8. Marc
    You need to convert your database if you are getting that message, as mentioned above.As mentioned here
  9. Marc
    I understand your frustration, David. As mentioned, we are working to address the issue.
  10. Marc
  11. Marc
    Ive re-sent you an invite
  12. Marc
    We're aware and taking action to address the cause of these
  13. Marc
    Let me take a look and get back to you.
  14. Marc
    It would indeed. No problem, Jimi 🙂
  15. Marc
    Only forums.
  16. Marc
    This is actually a bug, as mentioned in your topic We're still actually going through this on your topic. Its worth going through that first before ascertaining you have something missing 🙂
  17. Marc
    This is an old topic. The issues related to that were resolved a few weeks ago. If you are having issues now, I would need to know what is happening at the time you experience these. Note, we are aware of an issue yesterday which was resolved
  18. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  19. Marc
    If you were not previously a member there of the early alphas you would not have access to this. You can see the preview site however, in the following location, which is now available for people to preview 🙂
  20. Marc
    There was indeed an issue over the weekend, which has since been resolved. if you have been having issues for several days, this is not related to the issues others were experiencing. I can see you have a ticket in currently that has been escalated Sorry to see you have had issues as soon as you have migrated over. This is simply unfortunate timing unfortunately. I would say, almost no outages in 7 years is very very unusual. Even, for example, facebook, microsoft, and google have had times of significant outage in that time, so that is indeed pretty impressive. That said, we of course dont want any downtime if we can help it. We have identified the cause internally, and have put things in place to remedy the issue.
  21. Marc
    Just to confirm, in any new v4 install, the Commerce->support section will not be visible, as we dont advise it being set up for new sites. If you are moving the site, you shouldnt need to do a new install by the way. Not sure if there is a reason you have done that?
  22. Marc
    Do you want guests to be able to purchase these items at all? Or are these items that are only for existing members?
  23. Marc
    Glad to hear everything is working correctly for you
  24. Marc
    Badges are awarded only once. In terms of a rebuild, there wouldnt be alerts sent out on items during a rebuild.
  25. Marc
    Unfortunately its difficult to see why they would have been showing as anonymous, without being able to see the issue in action itself. Have you asked the user at all, if they are aware or it?
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