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Marc

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Everything posted by Marc

  1. Marc
    This is not something available within the software at the present time, assuming you are referring to when you create a topic itself
  2. Marc
    Not at present. I have however moved your topic to our feedback forum
  3. Marc
    If you have uploaded everything and the files arent present but present in the zip, you havent uploaded everything
  4. Marc
    We do not yet support PHP 8.2. You need to be on 8.1
  5. Marc
    Yes, they will be missing as you havent yet uploaded them.
  6. Marc
    This is indeed correct. I would suggest having a look through the provider directory to see if there is someone you can perhaps employ to assist with this if you are having issues. https://invisioncommunity.com/third-party/providers-directory/
  7. Marc
    We switched from legacy API use from stripe quite some time ago
  8. Marc
    Of course the theme as a whole is more lightweight on version 5, so I would certainly expect it to be more responsive. I would say however, if its not actually opening thats very likely to be the device rather than the site. To check this, please check the site on a browser
  9. Marc
    Please let us know once that is available
  10. Marc

    spam posts

    Marc replied to Ihia's topic in Technical Problems

    Are you 100% sure of that? There are no lists anywhere where someone has used the same username? It is very very likely there are username, email, password combinations out there.
  11. Marc
    Please could you provide more information on what database this is, so we can take a look?
  12. Marc
    I would need an example in order to take a look for you. If you can give me a member ID for example
  13. Marc
  14. Marc
    Thanks, Nathan. We're getting that sorted now
  15. Marc
    No, you would be uploading files via FTP. Not via the admin CP. I have to be honest here and say I really really would advise getting someone to assist you with actually doing this if you are unsure, as you can break your site. It also may be worth at taking a look at our cloud solution rather than self hosted, if you are not sure on hosting of your site
  16. Marc
    Im not sure I understand what the question is there. Please take a look at the guide shown by my colleague that shows exactly how to use your test license key
  17. Marc
    Go to System>Site Features>Applications and see if converters are listed thee. You need to be uploading all files and folders. You should be merging with what you already have. If you are unsure on this, you should really get someone to assist you
  18. Marc
    It depends if you have the converters installed on your site. If you have never done a conversion, then no
  19. Marc
    Glad to hear you have things working again
  20. Marc
    It is indeed 🙂
  21. Marc
    You upload the contents of the zip, not the zip itself
  22. Marc
    There is no way in which to manually do this. Its done from the admin CP. You should be able to navigate still, even without the CSS etc
  23. Marc
    Yes, it will indeed assign experts based on forums, so that its showing experts only in that particular forum. So if you wanted to split this up, thats the way you would do it. Although, to be honest, I would suggest splitting forums up by area regardless of that feature, as that is essentially the idea of being able to create multiple forums. It would be worth having a read of this
  24. Marc
    Looking at what you have there, try using recovery mode https://invisioncommunity.com/4guides/client-services/getting-support-r292/ Also, try emptying the datastore folder of everything other than the index file If these fail, I would suggest reverting to the backup taken before these changes
  25. Marc

    spam posts

    Marc replied to Ihia's topic in Technical Problems

    @Philooo - Its worth noting here that switching to email login is advised, and has been for quite some time in your admin CP. If you are using display name, then half the login details are essentially already known.
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