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Marc

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Everything posted by Marc

  1. Marc
    Im not entirely sure what you mean there. If you add a link to a gallery image, it will automatically embed and is linked. So they should actually only add the link to the image, as it will aut embed
  2. Marc
    Thank you for sharing IPs there. I will add those to the ticket
  3. Marc
    Glad you have what you need there. Indeed whitelist the person if you know them to be genuine members.
  4. Marc
    Thank you for letting us know. We have these in a bug report 🙂
  5. Marc
    Not sure what you mean here unfortunately, Randy. What problem is it causing you?
  6. Marc
    If this was a 3rd party widget, please do ensure you report it to the author so they can resolve the problem.
  7. Marc
    Of course if you are able to actively replicate theissue, please do let us know
  8. Marc
    Dont believe that for one second, John 😄
  9. Marc
    The answer to your question really is to upgrade your site. This is not being sarcastic, but just pointing out there is a reason they are shown to you each day. Just as there is a reason that security ones can't be dismissed at all.
  10. Marc
    I have created a ticket for you on this, David. Please ensure all access details are up to date
  11. Marc
    I would suggest first of all checking your server error logs to see what the actual error is. If you are getting an internal server error, then this is where it would be logged. Also, disable all 3rd party items and test the same
  12. Marc
    It wouldnt for anyone who is already subscribed. It would only change defaults for new users, and existing users if requested
  13. Marc
    You can see them here https://invisioncommunity.com/events/
  14. Marc
    The reason I am asking is Im wondering if your VPN is showing items in a different location. Have you checked what timezone your vpn is in also? Yes, if you wish for us to take a look at this, you would need to provide access
  15. Marc
    The ticket is currently awaiting moving. We will have that addressed for you as soon as possible
  16. Marc
    You can do that by switching off the ability to get notifications for that type in your admin CP See the following guide on how to set defaults on these https://invisioncommunity.com/4guides/how-to-use-ips-community-suite/content-discovery/notifications-r71/
  17. Marc
  18. Marc
    There seems to be some confusion there. There is no difference in how these functions work between one and the other. The difference you have there is the version of our product. Please ensure our standard handler is available on the admin CP so we can log in to take a look. If this is however custom developed, you would need to investigate where the error is occuring
  19. Marc
    You would need to be using a default unaltered theme, of which you dont have at present. You need to create a new theme and test on that. It is worth noting that first you need to address all the issues showing in the support area of your admin CP. At present you have quite a few issues there, including files that arent up to date. These need addressing before anything else.
  20. Marc
    There isnt at present. Please do feel free to post that up within our feedback area if you would like to see something like this appear in the future.
  21. Marc
    Please ensure we can access that location with the user we just created, and we can take a look for you
  22. Marc
    Excellent. Glad to hear things are working as expected
  23. Marc
    I have created a new ticket for you on this, so we can take a closer look
  24. Marc
    Server caching, more than caching that is added there. We need to find what is the common item here. Also are you using any VPN your end?
  25. Marc
    Please could you confirm if the issue with the license refresh persists also?
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