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Marc

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Everything posted by Marc

  1. Marc
    Could you please confirm you have exactly that issue shown above?
  2. Marc
    Please feel free to run slow query logging again for a while and let us have another copy. This may well have changed now your table types have changed. What I would ensure you are aware is that resources are not the same as correct configuration. You can throw as much resources as you would like at a server containing mysql, but if the mysql instance itself if not configured to efficiently use that data, then it will make no difference
  3. Marc
    You would need to contact your hosting company on this issue. The problem you have is a crashed or missing table. In. this case the table core_follow_count_cache
  4. Marc
    Your site is actually in a forum folder, which may be what is causing the issues. Please click on check again, and it should work after changes I just made. If it doesnt, please disable 2 factor authentication so I can take a look for you
  5. Marc
    There isnt much I can add to the above. Default configurations of items are something your hosting company would need to resolve
  6. Marc
    Have your tried clicking to check again? It may well be that it cannot contact our licensing server due to blocks. Please check nothing is blocking outgoing connections on your server
  7. Marc
    This would indicate something in your background tasks is likely causing an issue. Your login details appear to be incorrect, so I cant log in to take a look for you. If you check your background tasks to see if its anything relating to 3rd party items first of all. If it is, report to the author. If its not, please update your access details on file so that we can take a closer look for you
  8. Marc
    You cannot upload them. You would type them within Members->Bulk mail.
  9. Marc
    What is being referred to here is not automatic posting to facebook. We do not currently have the functionality for this. You may be able to use zapier to achieve something like this however.
  10. Marc
    Googling the message you are getting there, this appears to be an issue with your browser. Please check your browser is up to date in the first instance and let us know if this resolves your issue
  11. Marc
    Please update your site to the latest version of the platform. Once you have done this, if you still have the same issues, please update all access details, and we can take a closer look for you
  12. Marc
    It looks like there are still issues in terms of permissions. Please check that your uploads directory and all its subdirectories are writable in the first instance. The other thing that can cause issues is if you are using suPHP/suExec and have files that are set to 0666, these can be blocked from being used on the server.
  13. Marc
    Do you have an example of this that I can take a look at?
  14. Marc
    Your site appears to be working correctly at the moment. Are you still seeing issues?
  15. Marc
    You could potentially achieve this using Zapier to copy content. It depends on how far you wish to go with this. For example, posting the whole topic may be achievable, but you wouldnt really be able to sync replies for example. I can tag one of our developers who may be able to advise further for you.
  16. Marc
    As mentioned, you can switch those off if you wish to do so. If you go to System>Content Discovery>Themes by changing the 'Activity stream settings' items shown in the top right
  17. Marc
    The answer is no to adding a video to the gallery in that manner. The only way at present would be to upload
  18. Marc
    If you do have designer mode enabled, then please do try without it enabled. Designer mode shouldnt really be enabled on a live site
  19. Marc
    Please disable 2 factor authentication, or provide answers in the notes in your client area
  20. Marc
    I would be best to point you in the direction of another topic where these questions have already been answered
  21. Marc
    Glad to hear that was resolved for you.I will get the ticket closed down, and thank you for letting us know.
  22. Marc
    yes, thats no problem at all
  23. Marc
    No problem. 🙂 As mentioned, there is no problem you requesting support for someone if that needs to happen. You just need to ensure you are added as an alternative contact if that is what is going to happen
  24. Marc
    If you have converted from another platform, profile fields may well have been imported.
  25. Marc
    You would need to use designer mode if you wish to access the core CSS files in the latest release
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