Marc

That is something you would need to do on your server. You would need to backup database and files. Its something you should have a regular backup of in any case, if you are self hosting

We are aware of an issue at present. Please see the other topic on this here

Nothing at all. There is a known issue at present. Please see the other topic here

Unfortunately Im not sure what else I can add here. What you have said above, is not actually correct. What we have said is you are experiencing an issue that I cannot reproduce on my end on the latest release. Therefore for that reason, its very likely a bug in the version you are running. With regard 3rd party applications, we do not update or products to keep 3rd party products running. We provide updates when there are breaking changes, inform our 3rd party authors, and they would then update their code. Have you tried approaching the author of that item for advise, and told them of your issue? I do sympathise with your position. However, I do feel your anger here is somewhat aimed in the wrong direction. You are frustrated that a 3rd party item may not work if you update, and that the author will charge you if it doesn't. The frustration there is with the 3rd party item. I'm sure you can appreciate that from our point of view, if you have an issue with the software and don't have all the latest bug fixes, its only reasonable for us to ask you to apply those latest bug fixes.

Its not any of those things. We are aware of the issue (and its cause) and will have this resolved as soon as possible

We have some issues at present with our licensing server, which I believe may well be affecting this. We are looking into these, and should have resolution as soon as possible

I know there have been some improvements in these areas lately (as we are always doing, of course). One thing I would advise is upgrading to the latest release,as these can be caused if you have something that is causing errors over and over, or timing out.

Unfortunately, Im really not sure what you mean here. Do you have an example that I can maybe take a look at? That may make this clearer

You would need to contact the author of your custom theme if you are having issues only on that theme. Unfortunately, we are unable to assist you with custom items

What you are looking for is not a feature of our integration with analytics at the present time. As mentioned, we provide essentially a shortcut to you adding the code to your header. if you wish to see more features added to this in the future, please feel free to post up within our feedback forum. As mentioned above, we do have tag manager, which you may be able to utilise, and can see in the integration section

Im a little confused here. The author wants to remove the application and its not allowing the uninstall due to an issue. That would indeed be an issue with the 3rd party application.

Thank you for letting us know 🙂

OK. Please let us know after that last test. if you are then still having problems, we can get this escalated for someone to look into further

You could also upload a fresh set of files from your client area, and run the upgrader from /admin/upgrade if needed. It will then give you the opportunity to run these in the upgrade process.

Sorry to hear you feel that way. In answer to your question, the marketplace was created by ourselves. However it is just that. It's a marketplace. It is for 3rd party authors to sell their items. They choose what and how to support their items. I would say here, you mention you have issues with some items and support, and not with others. It may be advisable therefore to choose those items which have a level of support suitable to yourself. Im not sure where you get the impression here that IPS is 'shifting the goalposts'. We have been doing updates in the same manner for a long long time, and have been doing monthly updates for around a year. These updates are not something that is new in any way.

The message you are getting would generally indicate an issue with the software being able to contact the database. Ensure the database user you are using when you install has full unrestricted database access

Please could you provide more information as to exactly what point you are getting to, before you see that error? The other thing that may indicate is an issue with connection to mysql

You appear not to be sending any identifier with this, as per the documentation here https://invisioncommunity.com/developers/docs/other-features/commerce/using-the-license-key-api-in-commerce-r75/

I am unable to reproduce any issues with sending emails which contain email addresses on this end either

Thank you for reporting the issue. We are looking into this and will be in touch as soon as possible

glad to hear you got things working, Nigel

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Thats not something that would be unusual, if we are at busy periods, and there are many submissions at present with people updating their applications to be compatible with PHP 8

As mentioned above, we do not provide older releases of the platform. You would need to either stay on the release you are using, or update to the latest release. Those are the only 2 options available, unfortunately.

Learn something new every day 🙂