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Marc

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Everything posted by Marc

  1. Marc
    This is in your email
  2. Marc
    Please try recovery mode as mentioned above first of all. If you are then still having issues, please ensure all access details on file are up to date and let us know. We can then take a look to see whats happening for you 🙂
  3. Marc
    Could you please confirm the user you are logged in as? I can then take a look for you
  4. Marc
    Please respond to the ticket to let our techs know if you have been asked in the ticket
  5. Marc
    Thank you for letting us know. Ive added them to our bug tracker so they are picked up along the way
  6. Marc
    Are you using PHP8? If so, could you try this on php 7 and let us know if this then works?
  7. Marc
    I have created a ticket fo you on this so we can take a look and see whats going on. If you are doing a full restore instead, please let us know
  8. Marc
    Please could you provide an example I can take a look at?
  9. Marc
    Please feel free to post that up within the suggestions area 🙂
  10. Marc
    Have you then disabled all other applications and plugins first of all and tested?
  11. Marc
    There is no facility at present to respond to reviews on products on store. There is on downloads for your customers when they have added their own downloads
  12. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  13. Marc
    You would have seen this when you first upgraded to a version with the ACP marketplace. It would have been shown as an admin notification
  14. Marc
    It should now be sorted for you there 🙂
  15. Marc
    Thank you for those details. Thats now been sorted for you
  16. Marc
    I have created a ticket for you, and someone will be in contact as soon as possible. This is happening regardless of device and is related to that moderator.
  17. Marc
    We cannot match up any items at present as we would need to know what they are. If you can provide the names of the applications and the marketplace links, we can do that
  18. Marc
    The issue you have there with with group collaboration, and not with the IPS product. As mentioned by Adriano above, that application was abandoned a long while ago. Its simply no longer compatible
  19. Marc
    While I can see the error in the mysql statement, I would still need to know a user who has reported this so I can see why its happening
  20. Marc
    Sorry, it seems this has been resolved in the next upcoming release of the software
  21. Marc
    I have created a ticket on this for you so we can see why these are missing
  22. Marc
    I have just created a ticket for you on this, so we can get this looked into for you
  23. Marc
    I would need an example user who is getting this. On the same device, I am seeing no issues
  24. Marc
    It depends on when you upgraded. To clarify You install applications We release version with the admin CP marketplace You upgrade. It asks you at that point to match them to their marketplace items I suspect that last part is what hasnt happened. We can match them up for you if you let us know what they are, but as mentioned, you should check with the authors first of all. If you want us to go ahead regardless, let us know, but it may break things if there is a good reason for them being custom
  25. Marc
    If you have purchased them prior to the admin CP marketplace existing (you bought it prior to that version) then they would show as being custom, unless you matched them up when asked in the admin CP.
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