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Marc

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Everything posted by Marc

  1. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  2. Marc
    Just looking at what could be causing this in the meantime. Please could you go to Support in the admin CP and apply the optional patches that are present, and then test this again. I think something that is resolved in those, may actually be what is causing you problems
  3. Marc
    Glad to hear you are upgraded successfully 🙂
  4. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  5. Marc
    A patch has been released for this. Please see the support area of your admin CP if you are affected by this issue, and apply the optional patch available.
  6. Marc
    The patch for this has now been released. Please visit the support area in your admin CP if you wish to apply the fix for this problem.
  7. Marc
    Glad to hear that sorted your problem 🙂
  8. Marc
    To clarify. This is something which automatically shows if a user has access to more than one theme.
  9. Marc
    I can confirm this would only search the primary group. There is no way in which to search secondary at present
  10. Marc
    This isnt something you can switch off. Nor would you want to. The intention here is that the user is indeed informed someone is trying to log into their account. The most common cause of getting a lot of these is that people know what to attempt with (you are using display name for login). This is why we advise using email only
  11. Marc
    You would need to contact your hosting company regarding this issue. Its likely this is what has been causing you the problems. You are out of resource on your server
  12. Marc
    Please could you ensure you create a new event, in case the issue was actually with the creation
  13. Marc
    I will see if I can get an update for you
  14. Marc
    No problem at all 🙂
  15. Marc
    It does seem to be a bug on that specific device, rather than the software unfortunately. I am unable to replicate any issues at all on my device here, or any other android device I have tested with
  16. Marc
    Are you getting anything showing up on your developer console on facebook?
  17. Marc
    Have you gone through the approval process on facebook?
  18. Marc
    I would need an example in order to take a look at this for you.
  19. Marc
    As mentioned, I need to know where you are seeing the error
  20. Marc
    The link has been removed for you
  21. Marc
    That is not an item created by us. As mnetioned, you can click where I stated there and remove that item if you wish to remove it.
  22. Marc
    I have created a ticket for you on this, so we can take a closer look
  23. Marc
    Have you cleared cache in the support area after moving where you are storing cache there?
  24. Marc
    I have created a ticket for you on this, so we can have it looked at
  25. Marc
    You would need to check with your email host to check why you arent receiving emails from our domain so this can be continued via the ticket, or add an alternative email in your contacts and use that so we can continue
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