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Marc

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Everything posted by Marc

  1. Marc
    Thank you for your feedback. We would indeed tend to do this, however there are occasions where there is a fix involved, which would simply be added to the software for a future release, and requires development to intervene to resolve an issue. Where It's a widespread issue, we would of course then patch which negates the need there.
  2. Marc
    Thank you for the confirmation, Editorn 🙂
  3. Marc
    There are no presentation solutions that suit your specific preference. As mentioned, we certainly have plans for improvement on that area, however I would say, we have a fully functional trial of all products before you purchase any application on the platform,
  4. Marc
    There isnt a way in which to do the opposite at present, without customisation
  5. Marc
    I will certainly bring it up internally, however to me its likely due to the difference in action that would result normally from those links
  6. Marc
    Im not sure this is really a bug to be honest. It does this as It's a clickable link to enter the inbox, rather than (as with the icon) a dropdown
  7. Marc
    Very glad to hear this resolved your issues 🙂
  8. Marc
    We can certainly assist with you in getting your site over to cloud, if thats what you would prefer? It would certainly save you the hassle of ever having to deal with that kind of thing. Would you like me to get you a ticket sorted so we can discuss further?
  9. Marc
    Thank you for confirming 🙂
  10. Marc
    A ticket has been created on this so we can take a look for you and see if we can get some further information.
  11. Marc
    If you want this in the immediate term, then opentype probably has your best solutions there. As already mentioned, we do have plans for the pages application, but its not something you are going to see quickly
  12. Marc
    Thats a great work around, Nathan. Cheers Thinking of it that way, you would potentially use the "Add message" feature to do this also
  13. Marc
    Its working as intended at present. If you would like to see them excluded from there also, please feel free to post that up as a suggestion
  14. Marc
    If the file is missing completely, it would only be able to be fixed by returning that file. If the file is present but your file system is presenting a 0 byte file then it would be a hosting issue. If you can update your access details on file, we can take a look and advise further.
  15. Marc
    The account is actually now showing as locked
  16. Marc
    It actually looks like your custom database templates are an issue there. Have you tested this on default templates? With regard support, this is tech support 🙂
  17. Marc
    This was the conclusion I was coming to. Did you test on another browser to confirm that at all?
  18. Marc
    As mentioned above, its really not. The upgrader does not delete files in any way.
  19. Marc
    There is no way in which to do this en-masse at present unfortunately. There are some bounce management tools on the 3rd party marketplace I have seen, or alternatively we do have bounce management coming to our cloud offering.
  20. Marc
    Glad to hear that was sorted for you 🙂
  21. Marc
    No problem at all. Glad you have what you need 🙂
  22. Marc
    Search results would not take into account ignored members
  23. Marc
    I have taken a look for you, and it does seem this was approved shortly before you posted here. Please do let us know if you are seeing any other issues of course.
  24. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  25. Marc
    I have created a ticket on this for you, so we can take a closer look and see whats going on
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