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Marc

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Everything posted by Marc

  1. Marc
    You need to ensure it's the version stated in your admin CP rather than just making sure its switched on. If you are unsure on this, you would need to contact your hosting provider for assistance
  2. Marc
    This being the case I would probably switch on slow query logs and monitor that so you can see what is slowing down the process there.
  3. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  4. Marc
    Yes, those are not physical items 🙂
  5. Marc
    You do have one recommended item showing within the support area for curl. I would advise on updating that first of all, in case its this causing you issues
  6. Marc
    You would need to first of all upgrade your sites to the latest release. There have been fixes on stripe since the version you have said you are running there.
  7. Marc
    Where exactly is it you are seeing this occur?
  8. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  9. Marc
    Please see my response to your topic here. These issues are all being caused by the same issue
  10. Marc
    You have quite a mix of permissions on files and folders there. This is causing issues with various javascript items loading on your site, so you need to resolve those first of all. The following folders should be writable applications datastore plugins uploads uploads/logs What that is will depend on your hosting company. A lot of files there tend to be set to 666 which is unusual. Generally they would be 644, but again it very much depends on your hosting
  11. Marc
    There is no specific recommendations on these. It would be whatever is right for you and your site
  12. Marc
    Please let us know if you plan to do this again, and can take a look to see what you may be doing wrong if you would like
  13. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  14. Marc

    Donations

    Marc replied to SC36DC's topic in General Questions

    Yes, it automatically updates
  15. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  16. Marc
    I would need an example on your site to take a look at, if this is not working. If you can provide the name of a member, I can certainly log in and let you know what the issue is
  17. Marc
    Its twitters end, unfortunately. They seem to be on one minute and not the next at present
  18. Marc
    From what you have described here, it doesn't sound like you are using physical products. By this, I mean items you are physically sending out. If you arent, then you would not be affected by this. In terms of the cloud moves, you would be best to contact our sales team by selecting contact us and clicking sales here https://invisioncommunity.com/contact-us If you need more clarification on the commerce parts, please let me know of course.
  19. Marc
    No need to bump. We do see each item, however, posting of feedback would not necessarily mean its inclusion in the software
  20. Marc
    Glad to hear you have it resolved 🙂
  21. Marc
    Im not seeing any issues at present taking that long. Are you still seeing this today? Do bear in mind there is a fix to resolve this in .13 as mentioned by my colleague
  22. Marc
    Have you checked the language pack you are using on your site to ensure its using the correct locale? If you edit the language pack, you can see what is selected there
  23. Marc
    Sorry, could you please clarify, this is happening when you switch back to running with traffic only, or regardless?
  24. Marc
    Im unable to recreate this, except in cases where configuration files are incorrectly set, no. As its resolved in your case there, we have little else required to investigate in this case
  25. Marc
    You would need to contact your hosting company to take a look at your mysql configuration. There is nothing specific I can see wrong with your installation
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