Lindy

Thank you @Matt @Charles @Lindy @Jordan Miller for stepping up, owning this and finding a compromise, especially one that is able to support and help protect struggling small fan communities and not for profits. It is hugely appreciated.
For what it's worth, I'll be re-adding my card details back and intend on renewing all my licenses that are due in the next 3 months.

I appreciate the feedback, candor and your kind words as well. Annual payments are something we would still like to explore and if we can modify the infrastructure to accommodate both, I personally have no issue with doing so. It will be something we revisit at a later date.
I am truly appreciative of this post; your earlier post(s) troubled me personally as being evil, disconnected and full of marketing fluff is not the image we want to project. I'm grateful you provided the opportunity for the dialogue to evolve, for feedback to be heard and actioned and to witness some of the thought and care that went into some of these changes behind the scenes. I apologize that our communication missed the mark and again appreciate the constructive feedback and patience while we digested and acted upon same. 
I'm all in on the group hug. 

I also participate in a communal embrace. 

I usually feel the editor is beneath me and then I’m like no don’t be editorlitist. 

@Ehren and @Jordan Miller did a great job designing and writing the new site.

I appreciate the feedback, candor and your kind words as well. Annual payments are something we would still like to explore and if we can modify the infrastructure to accommodate both, I personally have no issue with doing so. It will be something we revisit at a later date.
I am truly appreciative of this post; your earlier post(s) troubled me personally as being evil, disconnected and full of marketing fluff is not the image we want to project. I'm grateful you provided the opportunity for the dialogue to evolve, for feedback to be heard and actioned and to witness some of the thought and care that went into some of these changes behind the scenes. I apologize that our communication missed the mark and again appreciate the constructive feedback and patience while we digested and acted upon same. 
I'm all in on the group hug. 

I appreciate the feedback, candor and your kind words as well. Annual payments are something we would still like to explore and if we can modify the infrastructure to accommodate both, I personally have no issue with doing so. It will be something we revisit at a later date.
I am truly appreciative of this post; your earlier post(s) troubled me personally as being evil, disconnected and full of marketing fluff is not the image we want to project. I'm grateful you provided the opportunity for the dialogue to evolve, for feedback to be heard and actioned and to witness some of the thought and care that went into some of these changes behind the scenes. I apologize that our communication missed the mark and again appreciate the constructive feedback and patience while we digested and acted upon same. 
I'm all in on the group hug. 

Ips became more interesting and more helpful, more more support by Ips Team on the forum with new releases. I like much more now with since 4.6.x released. It's pleasure for us, the users/customers...

I'll be honest, the other day reading this thread I was really worried about the prices changes, lack of support, and wondering if I had made the right move from moving from Xenforo. But now that people have voiced their opinions and frustrations (myself included), it looks like things may be going on in the background with their support that we don't know about, and @Matt made some good changes already. I think we are going to be alight guys, now get in here for a group hug. ❤️
 

This was not meant negative. Just an example how urgent help topic can look like.
Me, personally, I hate ticket support in most cases 😄 I like community support:
Searching before ticket can give a fix within minutes. Writing down and waiting for support can take hours. See if the issue is a known bug. When a support thread becomes hot or there are many similar threads, I can see that the issue is a bug and just wait for solution instead of ... you know, writing down 😄 Get several ideas, brainstorming. While waiting for solution, I get answers from community, that probably do not contain a solution, but kepp me busy (I hate waiting).  Just browsing through threads a while. It's a kind of permanent knowledge update for me.  1 and 2 save IPS support time that is (hopefully!) invested into developing new features 😉
Even if I can understand the reasons, why others would like ticket support, I am happier with community support.

The new website design looks just amazing! Good job! I'm fine with most changes.
If I was not a developer, I would hate the fact that I need to pay $100 more yearly. But I probably wouldn't need all the apps as well in such case, and it wouldn't be that painful. Though I wish there was a cheaper cloud option, maybe with fewer apps. I think that many customers don't need all of them. I also have some concerns about the future of Marketplace, but I will be making a topic about this later on. I would say it's already too much of things to read this week, for both you and us...
 
This is probably not the best topic to share this, but I love how the software evolved over the years. I also have many memories related to your software and the entire community around it. I was 11 years old when I and my friend were setting up Minecraft-related forums - that was my first experience with Invision (some crazy things happened afterwards, but it was funny and I learned a lot).
There is no way I will ever forget this. Never. People I met on communities using your software had an incredibly significant impact on my life. And now as a developer, I am committed to helping people manage all of their amazing and meaningful communities, with apps like Brilliant Discord Integration.
And you know what? I love doing this. Why? Because at the end of the day, the most important thing in life is the value you bring to other people's lives.

I'm certainly not trying to tell you what to do; I don't like price increases either, but taken in context it has been the first price increase for some time now.  It's an old story; prices rise across the board while income typically doesn't.  But this also tells me that Invision probably won't be increasing their prices for another long(ish?) while.  Don't get me wrong - if there's another price increase in a year or three I will be having serious second thoughts, but that's not the impression I'm getting.
You make a very good point re: devs, though.  Leaving aside the fact that it's a decision every dev must make on their own: if they shed apps from their own websites, that will also limit the sorts of apps they can develop in the future.
I do, also, take issue with the fact that this really was sprung on everybody without giving them time to adjust their finances - especially during a pandemic, and let's remember: many of us might have our businesses online, but that doesn't make them COVID-proof.  And, like many others, I wonder about what the reality on the ground will be re: having a forum for first-response troubleshooting (I know several other sites do it, but how it actually plays out remains to be seen).
I'm not planning to go anywhere anytime soon, and I'm still dedicated to the Invision platform (even if I can no longer afford the second license I was considering).  But what worries me is how this price increase will reverberate through the Marketplace and influence the frequency and quality of developer projects.  Over time one learns who the reliable developers are, and I for one see some legitimate grievances.  And while Invision's software never personally struck me as much of a "hobbyist" platform, that market is there and obviously stands to be worst hit by such a sudden increase.
As for the skyrocketing premium Support price....whoa.  It seems like a very radical all-or-standard solution; what about a more tiered selection of Support options?

Long time no post! 👋
Just checking in, going a bit against the grain - absolutely no issues with the price increases or changes to the support structure.

Communication could have been a bit better handled (a bigger warning before things coming into effect), but none of us are perfect.

To be fair, consider support communities for paid software:
https://talk.plesk.com/ https://community.kaspersky.com/  https://communities.sas.com/ https://community.adobe.com/ Searching for already fixed issues can save time. 

Please make it 8PM on a Friday (EST) and be sure to run the upgrader on mobile with 2% battery life left. Thanks and tell the boys in support Lindy sent you!

Just wearing down the battery on the phone ready to go..

Please make it 8PM on a Friday (EST) and be sure to run the upgrader on mobile with 2% battery life left. Thanks and tell the boys in support Lindy sent you!

Please make it 8PM on a Friday (EST) and be sure to run the upgrader on mobile with 2% battery life left. Thanks and tell the boys in support Lindy sent you!

Please make it 8PM on a Friday (EST) and be sure to run the upgrader on mobile with 2% battery life left. Thanks and tell the boys in support Lindy sent you!

Please make it 8PM on a Friday (EST) and be sure to run the upgrader on mobile with 2% battery life left. Thanks and tell the boys in support Lindy sent you!

Please make it 8PM on a Friday (EST) and be sure to run the upgrader on mobile with 2% battery life left. Thanks and tell the boys in support Lindy sent you!

Please make it 8PM on a Friday (EST) and be sure to run the upgrader on mobile with 2% battery life left. Thanks and tell the boys in support Lindy sent you!

Please make it 8PM on a Friday (EST) and be sure to run the upgrader on mobile with 2% battery life left. Thanks and tell the boys in support Lindy sent you!

Please make it 8PM on a Friday (EST) and be sure to run the upgrader on mobile with 2% battery life left. Thanks and tell the boys in support Lindy sent you!

Please make it 8PM on a Friday (EST) and be sure to run the upgrader on mobile with 2% battery life left. Thanks and tell the boys in support Lindy sent you!