Tripp★

Thanks for reaching out to me via PM, @InvisionHQ! The bug I mentioned is now fully fixed and people on my site are happy again - which makes me happy. That was very prompt, very quick, and fantastic support all round. Cheers again!

@Tripp★ fix coming later today.
 

@Jordan Miller is on vacation.
End of hump day.

Taking a look in chrome here as an example, you should be installing the application in order to get system notifications. Could I confirm this is what you are doing?
 

 

 

+1 to that, I highly recommend @Ehren too. 

@Ehren is known for his custom themes for many sites, in fact he just recently did the one your viewing here on IPS.
https://www.ipsfocus.com/custom/

Permission check in a dashboard widget needed to be specified to the "core" app. For regular every-day Administrators it doesn't matter - they get everything all the time. When you have *any* other kind of admin, now the permission checks actually matter, and get checked. For the Admin Logs dashboard widget, I got a check there so scrub admins don't see something there that might leak out - dunno what but thought it best to slap the permission on there. 
\IPS\Dispatcher::i()->checkAcpPermission( 'restrictions_adminlogs'); Fine if the containing app is Core, not so much if its not
\IPS\Dispatcher::i()->checkAcpPermission( 'restrictions_adminlogs', 'core', 'staff' ); There we go.
Ahh! But I see you thinking - what if that scrub admin has that permission toggled off? Yep, same problem.
So two things:
1) ACP permission checks using the dispatcher method above to allow/not allow dashboard widget display are a no-go; will disallow the entire dashboard.
2) Instead, use this:
\IPS\Member::loggedIn()->hasAcpRestriction( 'core', 'staff', 'restrictions_adminlogs' ) 100% chance I just copy-pasta'd the dispatcher check from the admin logs page itself while creating that dashboard widget and never thought twice about it - til now...
If you need this fixed fast lemme know so I can - well - hmm - I'd want to say I'd submit a ticket but that's going away now - that was the way when we needed to request a quick marketplace approval for a bug fix that had to get out.
Lemme know, I'll submit the new version in a moment, and if you need it ASAP I'll yell at someone or something.

Can you give an exact "set up" to reproduce? I'm able to add a profile background as a member. It requires:
To be a moderator with CAN EDIT PROFILES permission (to remove images from other members) If you are NOT a moderator: The logged in member must be the profile owner The group of the logged in member must be selected in the app settings.

This matter seems to have resolved itself. If I run into it again; I will come back to you with more information. It could be down to badly cached information somewhere between the site and the users in question. Thanks for getting back to me so quickly though @Adriano Faria. 

Thank you.
I can't speak for everyone, but I can say that this is what I wanted. Action and an apology. 
By in large I don't mind this price increase, it was a shock, admittedly, but most of that comes down to the fact that it came out of the blue when I discovered it and had no prior warning of it. But to say that you haven't had a price increase in a decade? Was it really that long ago when the Branding Removal went up to $500? I thought it was not that long ago.
Either way; thank you for this. Putting it back to 6 month renewals is better for me, and hopefully a lot of other people too. My next question about support is what do we do with NSFW sites?
I'm sure you don't want porn site links appearing on your forums; which is why I am very careful about linking my forums where the public can see it, going to the extent where I alter screenshots and do inspect element to change things prior to taking the screenshots so that people can't draw connections and such, when pasting screenshots publicly. 
Finally my last question is, are we to expect regular price increases "In line with the rate of inflation" or something annually from now on like mobile phone contracts?

Thank you.
I can't speak for everyone, but I can say that this is what I wanted. Action and an apology. 
By in large I don't mind this price increase, it was a shock, admittedly, but most of that comes down to the fact that it came out of the blue when I discovered it and had no prior warning of it. But to say that you haven't had a price increase in a decade? Was it really that long ago when the Branding Removal went up to $500? I thought it was not that long ago.
Either way; thank you for this. Putting it back to 6 month renewals is better for me, and hopefully a lot of other people too. My next question about support is what do we do with NSFW sites?
I'm sure you don't want porn site links appearing on your forums; which is why I am very careful about linking my forums where the public can see it, going to the extent where I alter screenshots and do inspect element to change things prior to taking the screenshots so that people can't draw connections and such, when pasting screenshots publicly. 
Finally my last question is, are we to expect regular price increases "In line with the rate of inflation" or something annually from now on like mobile phone contracts?

I want to thank you all for your feedback. I appreciate everyone who took the time to leave their thoughts and concerns. I've read every single one and replied to almost all of them.
Firstly, I want to say that I understand that the messaging that went out ahead of this update fell short of what you deserve, and I want to apologise for that.
After spending two days reading every single post, almost all concerns fall into these three areas:
1) The future of support
I've seen many people use the phrase 'no more support', which isn't true. I know the change from ticket support to staffed community support is a significant change, but I genuinely believe that it will benefit customers. I believe that we can create a living knowledge base of solved issues just like many brands do. For example, when I have a problem with my iPhone, I google it and invariably end up with a link to a topic within their support forums with a solved answer. I don't need to raise a ticket with them and wait for a reply.
There are many "what about" concerns mixed in, and I ask you to try the new staffed community support areas and give us your feedback once you've used it regularly. We will work with you based on that feedback and make improvements where it is needed.
We have custom functionality that shows our team links to your client accounts, including license keys, etc., so we know who you are and have all your information right next to the topic. You will never need to divulge personal information, or even your site URL if you do not want to.
If your support issue is complex or needs developer intervention, with a click of a button, our technicians can convert this into a ticket for you and we will continue to resolve the issue with you in that ticket.
You will be in safe hands.
2) Price Rises
We have not raised our prices for well over a decade. We've always been reluctant to do it and held off for too long, resulting in a large jump to make up for a lost time.
We can't reduce the prices to their pre-September levels, but we will be much more mindful of price rises in the future.
3) Annual Renewals
We want to simplify billing and reduce the number of invoices we need to send, and you need to pay. An annual invoice seemed logical to achieve this.
However, you have made it clear that moving to annual renewals affects your budgeting, and we have listened to that.
We have reverted this decision and have restored 6-month renewals in your client area. This is not a temporary one-off offer; it's a permanent change.
Again, I want to thank you all for being so vocal and passionate about Invision Community. We want to keep offering you the very best community platform to help your communities succeed.

"we want to be as transparent as possible"
So springing a wild price increase out of the blue is being as transparent as possible, is it? What utter nonsense.

I don't believe that to be the case, Matt.
I do not expect IPS to hold its prices, but this is not just a pricing issue. There are a number of issues:
It's a big price increase (46% for me), in one fell swoop, on an unsuspecting customer. That introduces a shock factor to the equation. That is entirely of IPS's making. Smaller incremental adjustments to pricing, inline with inflation, are easier to absorb and to plan for. This increase is not. It was not communicated. I cannot tell you how furious I was to find a new price on the website, with a changed renewal term, without so much as a word from IPS. I therefore have little time to absorb, reflect or plan for it, and being on the smaller hobbyist side of your userbase, I now have serious doubts about being able to continue to be a customer. That is a shame after a decade of being a loyal customer, but I guess that's part of the game. It benefits your cash flow and hurts ours. You get a chunk of cash in one go, whereas you would have previously accepted it in two. It's stated that this is in part for simplicity, yet I can see no justifable reason for this claim. How hard is it to set 6-monthly renewals? You've done it for years. Bringing it inline with industry standards isn't a compelling reason - IPS is now just as inflexible as other industry players. The communication, when it did arrive, was completely tone-deaf. "Don't worry, it's not bad news"... Yes, it is. It's not only an unexpectedly large price increase with little notice, but it's changing the frequency too. Neither of those things are good news for me. The costs were communicated in monthly terms when the renewal is now collected annually, which screams of smoke and mirrors.

There is no great way of sharing the news? Maybe not, but there is an absolute disastrous way of doing it, and naturally, that's the option Invision went for. You can't defend that.
I am not annoyed about the price increase - the writing has been on the wall for that for a long time, it's been a long time coming, I think most of us see that. Although I think that 55% increase more is a bit much in one go, but that's my problem and I will have to deal with it. Unexpected price increases with no advanced warning or even notice what-so-ever has just gone and dissolved a good chunk of confidence I have in IPS as a company.
This is what I'm really annoyed about. This came out of the blue! There was no prior announcement (Before the fact) and only came after the fact after people started noticing which is an absolutely appalling way to deal with it.
ANY form of notice after a good period of time say - 6 months (One renewal period) before the fact would have been a much better way of dealing with it. It would have given people a chance to be prepared for what was coming, to make arrangements thusly. 
Also the email calling this "Not bad news" - you're having a laugh, aren't you? You're right; it's not bad. It's terrible. Also not a fan of posting my problems publically, as my site is NSFW. I'm not a fan of that - at all. If most of your support tickets are "How to do X", or "How do I set X up" then you should make it clear that those questions could be asked in whatever forum you have set up. But quite often my problems, for example, are actual problems, not me asking how to do X. 
There was a better way of sharing the news, and as usual you picked the worst option imaginable. Your "Good-Feels Corporate Speak" doesn't change any of that. I will be seriously considering my future with IPS software, I'm not happy with being reliant on Invision Software for my site, and haven't been for a long time, this is yet another nail in the coffin for me.

There is no great way of sharing the news? Maybe not, but there is an absolute disastrous way of doing it, and naturally, that's the option Invision went for. You can't defend that.
I am not annoyed about the price increase - the writing has been on the wall for that for a long time, it's been a long time coming, I think most of us see that. Although I think that 55% increase more is a bit much in one go, but that's my problem and I will have to deal with it. Unexpected price increases with no advanced warning or even notice what-so-ever has just gone and dissolved a good chunk of confidence I have in IPS as a company.
This is what I'm really annoyed about. This came out of the blue! There was no prior announcement (Before the fact) and only came after the fact after people started noticing which is an absolutely appalling way to deal with it.
ANY form of notice after a good period of time say - 6 months (One renewal period) before the fact would have been a much better way of dealing with it. It would have given people a chance to be prepared for what was coming, to make arrangements thusly. 
Also the email calling this "Not bad news" - you're having a laugh, aren't you? You're right; it's not bad. It's terrible. Also not a fan of posting my problems publically, as my site is NSFW. I'm not a fan of that - at all. If most of your support tickets are "How to do X", or "How do I set X up" then you should make it clear that those questions could be asked in whatever forum you have set up. But quite often my problems, for example, are actual problems, not me asking how to do X. 
There was a better way of sharing the news, and as usual you picked the worst option imaginable. Your "Good-Feels Corporate Speak" doesn't change any of that. I will be seriously considering my future with IPS software, I'm not happy with being reliant on Invision Software for my site, and haven't been for a long time, this is yet another nail in the coffin for me.

"we want to be as transparent as possible"
So springing a wild price increase out of the blue is being as transparent as possible, is it? What utter nonsense.

There is no great way of sharing the news? Maybe not, but there is an absolute disastrous way of doing it, and naturally, that's the option Invision went for. You can't defend that.
I am not annoyed about the price increase - the writing has been on the wall for that for a long time, it's been a long time coming, I think most of us see that. Although I think that 55% increase more is a bit much in one go, but that's my problem and I will have to deal with it. Unexpected price increases with no advanced warning or even notice what-so-ever has just gone and dissolved a good chunk of confidence I have in IPS as a company.
This is what I'm really annoyed about. This came out of the blue! There was no prior announcement (Before the fact) and only came after the fact after people started noticing which is an absolutely appalling way to deal with it.
ANY form of notice after a good period of time say - 6 months (One renewal period) before the fact would have been a much better way of dealing with it. It would have given people a chance to be prepared for what was coming, to make arrangements thusly. 
Also the email calling this "Not bad news" - you're having a laugh, aren't you? You're right; it's not bad. It's terrible. Also not a fan of posting my problems publically, as my site is NSFW. I'm not a fan of that - at all. If most of your support tickets are "How to do X", or "How do I set X up" then you should make it clear that those questions could be asked in whatever forum you have set up. But quite often my problems, for example, are actual problems, not me asking how to do X. 
There was a better way of sharing the news, and as usual you picked the worst option imaginable. Your "Good-Feels Corporate Speak" doesn't change any of that. I will be seriously considering my future with IPS software, I'm not happy with being reliant on Invision Software for my site, and haven't been for a long time, this is yet another nail in the coffin for me.

There is no great way of sharing the news? Maybe not, but there is an absolute disastrous way of doing it, and naturally, that's the option Invision went for. You can't defend that.
I am not annoyed about the price increase - the writing has been on the wall for that for a long time, it's been a long time coming, I think most of us see that. Although I think that 55% increase more is a bit much in one go, but that's my problem and I will have to deal with it. Unexpected price increases with no advanced warning or even notice what-so-ever has just gone and dissolved a good chunk of confidence I have in IPS as a company.
This is what I'm really annoyed about. This came out of the blue! There was no prior announcement (Before the fact) and only came after the fact after people started noticing which is an absolutely appalling way to deal with it.
ANY form of notice after a good period of time say - 6 months (One renewal period) before the fact would have been a much better way of dealing with it. It would have given people a chance to be prepared for what was coming, to make arrangements thusly. 
Also the email calling this "Not bad news" - you're having a laugh, aren't you? You're right; it's not bad. It's terrible. Also not a fan of posting my problems publically, as my site is NSFW. I'm not a fan of that - at all. If most of your support tickets are "How to do X", or "How do I set X up" then you should make it clear that those questions could be asked in whatever forum you have set up. But quite often my problems, for example, are actual problems, not me asking how to do X. 
There was a better way of sharing the news, and as usual you picked the worst option imaginable. Your "Good-Feels Corporate Speak" doesn't change any of that. I will be seriously considering my future with IPS software, I'm not happy with being reliant on Invision Software for my site, and haven't been for a long time, this is yet another nail in the coffin for me.

There is no great way of sharing the news? Maybe not, but there is an absolute disastrous way of doing it, and naturally, that's the option Invision went for. You can't defend that.
I am not annoyed about the price increase - the writing has been on the wall for that for a long time, it's been a long time coming, I think most of us see that. Although I think that 55% increase more is a bit much in one go, but that's my problem and I will have to deal with it. Unexpected price increases with no advanced warning or even notice what-so-ever has just gone and dissolved a good chunk of confidence I have in IPS as a company.
This is what I'm really annoyed about. This came out of the blue! There was no prior announcement (Before the fact) and only came after the fact after people started noticing which is an absolutely appalling way to deal with it.
ANY form of notice after a good period of time say - 6 months (One renewal period) before the fact would have been a much better way of dealing with it. It would have given people a chance to be prepared for what was coming, to make arrangements thusly. 
Also the email calling this "Not bad news" - you're having a laugh, aren't you? You're right; it's not bad. It's terrible. Also not a fan of posting my problems publically, as my site is NSFW. I'm not a fan of that - at all. If most of your support tickets are "How to do X", or "How do I set X up" then you should make it clear that those questions could be asked in whatever forum you have set up. But quite often my problems, for example, are actual problems, not me asking how to do X. 
There was a better way of sharing the news, and as usual you picked the worst option imaginable. Your "Good-Feels Corporate Speak" doesn't change any of that. I will be seriously considering my future with IPS software, I'm not happy with being reliant on Invision Software for my site, and haven't been for a long time, this is yet another nail in the coffin for me.

There is no great way of sharing the news? Maybe not, but there is an absolute disastrous way of doing it, and naturally, that's the option Invision went for. You can't defend that.
I am not annoyed about the price increase - the writing has been on the wall for that for a long time, it's been a long time coming, I think most of us see that. Although I think that 55% increase more is a bit much in one go, but that's my problem and I will have to deal with it. Unexpected price increases with no advanced warning or even notice what-so-ever has just gone and dissolved a good chunk of confidence I have in IPS as a company.
This is what I'm really annoyed about. This came out of the blue! There was no prior announcement (Before the fact) and only came after the fact after people started noticing which is an absolutely appalling way to deal with it.
ANY form of notice after a good period of time say - 6 months (One renewal period) before the fact would have been a much better way of dealing with it. It would have given people a chance to be prepared for what was coming, to make arrangements thusly. 
Also the email calling this "Not bad news" - you're having a laugh, aren't you? You're right; it's not bad. It's terrible. Also not a fan of posting my problems publically, as my site is NSFW. I'm not a fan of that - at all. If most of your support tickets are "How to do X", or "How do I set X up" then you should make it clear that those questions could be asked in whatever forum you have set up. But quite often my problems, for example, are actual problems, not me asking how to do X. 
There was a better way of sharing the news, and as usual you picked the worst option imaginable. Your "Good-Feels Corporate Speak" doesn't change any of that. I will be seriously considering my future with IPS software, I'm not happy with being reliant on Invision Software for my site, and haven't been for a long time, this is yet another nail in the coffin for me.

@Matt Your current stance on support makes absolutely no sense. Speaking for myself, majority of my inquires are private, and not something I want to post publicly. Why do I have to make a thread that says "make me private" only to wait for it to be so; so I can then state my problem.. Where's the logic in that?
No matter how you sugar coat it, you're eliminating basic support. The whole "well, you may get a quicker response if anyone can reply" isn't something people like myself who pay a premium price for premium software wants to hear.
With platforms like Discord making forums irrelevant, this seems like a step in the wrong direction. You should be making the software more accessible, rather than limiting your audience to established communities.
Big tech companies you seem to cater to aren't using the marketplace, it's the hobby websites and small timers that do, which so happens to be the same group you just cut off at the knees.
I feel like you should be focused on the marketplace for residual revenue, instead of squeezing all the expense from your clients. Though, I can't imagine many devs stuck around after the drastic changes made previously.
With the recent and questionable changes to the marketplace, exclusive cloud-only features, and now this.. Seems like an intentional move to coax people into switching to cloud hosting.
Also, where is Zapier support for self hosted?

There is no great way of sharing the news? Maybe not, but there is an absolute disastrous way of doing it, and naturally, that's the option Invision went for. You can't defend that.
I am not annoyed about the price increase - the writing has been on the wall for that for a long time, it's been a long time coming, I think most of us see that. Although I think that 55% increase more is a bit much in one go, but that's my problem and I will have to deal with it. Unexpected price increases with no advanced warning or even notice what-so-ever has just gone and dissolved a good chunk of confidence I have in IPS as a company.
This is what I'm really annoyed about. This came out of the blue! There was no prior announcement (Before the fact) and only came after the fact after people started noticing which is an absolutely appalling way to deal with it.
ANY form of notice after a good period of time say - 6 months (One renewal period) before the fact would have been a much better way of dealing with it. It would have given people a chance to be prepared for what was coming, to make arrangements thusly. 
Also the email calling this "Not bad news" - you're having a laugh, aren't you? You're right; it's not bad. It's terrible. Also not a fan of posting my problems publically, as my site is NSFW. I'm not a fan of that - at all. If most of your support tickets are "How to do X", or "How do I set X up" then you should make it clear that those questions could be asked in whatever forum you have set up. But quite often my problems, for example, are actual problems, not me asking how to do X. 
There was a better way of sharing the news, and as usual you picked the worst option imaginable. Your "Good-Feels Corporate Speak" doesn't change any of that. I will be seriously considering my future with IPS software, I'm not happy with being reliant on Invision Software for my site, and haven't been for a long time, this is yet another nail in the coffin for me.

@Matt When you break down a large amount into a monthly amount and base it on the lowest denominator, it looks trivial, but we're not talking about a monthly payment.  To just drop this onto everyone without so much as mention is really bad karma. You just need to look at this topic and realise how toxic it is and there is no remorse, just excuses and rubbishy PR talk. Sorry mate, it just doesn't make sense and it doesn't sit well with your clients and that is something you need to address quickly before the floodgates open.  I really don't like have to post these replies and I don't like being forced out of the door after such a long time, but if that is the intent and there is no relenting then out of the door I will go, with great sadness.  The one solace is that there are alternatives out there that are more affordable.

"we want to be as transparent as possible"
So springing a wild price increase out of the blue is being as transparent as possible, is it? What utter nonsense.