Jelly Belly™

We run a site that is NFL related and I have so many people telling me they couldn't access it yesterday during the NFL draft. This is our biggest day(s) of the year. I noticed the forums were offline this morning. I saw another thread and cleared my cache. But I had people reaching out saying they couldn't get in.

Two questions:
1. Is whatever issue it was, fixed?
2. Can everyone get on now without clearing cache? 

Our posts counts were much lower than expected yesterday, this is very disappointing. We didn't have problems like this when we were self hosted.

I can't access this site in firefox or brave but I can in chrome
 
I can't access my site on the cloud with brave or chrome but I can with firefox

using brave or chrome on my site gives this

 

I am supposed to tell all my members that can't access the site to clear their browser's cookies?

Oh, you're online.
You was offline since longtime IPS.
I'm thinking speedly "They must upgrade the forum IC5 beta" but i see, "non"

yes that seems to have worked across all 3 of my browsers now

I just hope that my members who can't get on site work out what to do now 😅

I am writing from mobile. Your community invisioncommunity.com is not accessable from my desktop chrome right now. The same error, redirecting to admin/install. 
No issues with incognito mode. 

That's what I thought, but it doesn't work
 
 
already done 👍

 
 
because blocking them doesn't really block them, it allows the post and the link as text and it doesn't notify the moderators

Is someone from Support going to chime in here with what’s going on?
I understand it’s the weekend but my Board and apparently others are down with a blank screen and a redirected URL to some Admin/Install URL. 

Just had a look and while not hundreds of pages, there are redis, template, javascript, and datastore errors. I also experienced other issues with this as well, which can be found here.

I see the same, yes. 
What does that mean when my site is down but there's no incident listed at https://status.invisioncommunity.com/ ?

We have 100's of pages of errors in our system log from around 4:45pm yesterday to around 6:33pm (UK time) which seems to coincide with this issue - do other see the same? 
The errors relate to redis, mysql and template errors so I just wanted to check these all relate to the cloud issues.

I don't remember reading anything about it. Today we need to use hooks to allow new videos to be embedded on the site. How IPS5 will handle that?

go to members/staff/moderators and click on add new moderator and choose member
from there you can set their permissions inc which forum you want them to be able to moderate

What happens if you remove Sendgrid’s credential details from IPB. 

I have not seen this happen on your community in over 10 minutes now. I will keep my eye on it but it looks like it has been resolved.

When looking at a members profile in acp and selecting the gallery tab it's handy to be able to see their gallery stats but it would also be helpful to see a list of all of their galleries on the same page too, it would make administering galleries and their contents so much easier

Any chance this could be considered in the future ?

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
 

Digital currencies began in the beginning of 2009, and over time they gained wide popularity
Now, 15 years after its establishment, it has become almost the first in online transactions
Most large companies have started using it as a means of payment
So isn't it time for the IC community to integrate it as a payment gateway with PayPal and Stripe?
I would like to suggest integrating the NOWPayments payment gateway, as it is currently the best payment gateway for accepting digital currencies.

We did an analysis of all our customers to work out the average renewal cost and buying habits. We made sure that the renewal price point was as close to the average as possible (we actually went under).
We discussed the pricing at length and shared it with a handful of customers in a focus group to get thoughts and feedback, and tweaked accordingly.
We have been as fair as we possibly can throughout this process. Undoubtably some may need to pay a bit more to unlock all that new functionality, but most will pay a bit less. We've found a pricing model that ensures the self-hosting version is viable for years to come.
Invision Community v5 is the start of the next evolution for our community platform bringing in many features to help publish content, monetise the community and more. Just selling a forum app is a market in a serious decline.
But you do not have to do anything. You can stick with your v4 license for as long as you wish. This is not a choice you need to make now, or even this year. Wait until v5 is out and then decide what is right for you. If it's not right for you, then be assured that v4 will remain supported for years to come.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
 

This has been done for you now. Please let us know if we can be of further assistance.

Yes, you can keep the ranks and icons, and just import rules and badges

we have nearly 800,000 images, if we paused the gallery then they would just use photobucket instead and still not name them
We also have a monthly photo competition, members nominate other peoples photos to be included and we then have to go hunting for the image information, it's time consuming and sometimes we have to ask the owner of the photo which then ruins the surprise of finding out that they have been nominated

Since it literally happens several times a day on my forum from different users, so I would not say that I have a unique problem. Again, most people don't need to quote at all, but that is the only option they see to reply to a post they might be reading. Just a simple reply button that takes them to the reply field would solve this.
I actually just corrected a post where the user hit quote and reply, then erased all the quote and put in their own reply within the quote field area...very frustrating.

It is not only optional. It is difficult to find for users. Our users upload a single image and then cannot find the field for the caption. They do not understand that they have to upload, then click on the uploaded image, then fill the caption, then submit. I would prefer a simple GUI for single upload, where the user is forced to give caption AND description for the image.
We are going to pause our gallery with 39,000 images and 350,000 comments because of this problem. Indeed, images cannot be found, moderators are tired of editing the captions and descriptions.
I hope there will be a better solution in v5.