Classic self-hosted technical help
Problems related to your server or other classic, self-hosted edition issues.
4,424 topics in this forum
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- 1 follower
- 9 replies
- 640 views
Hi, How do we go about getting Client area Ticket Support on doing an upgrade ? It has been a while since visted and used to be able to pay for Ticke support. Thanks. Phil
Last reply by teraßyte, -
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- 4 followers
- 10 replies
- 890 views
I try to insert the custom code to <head> element to default theme using Themes->Default->Edit->Header and Footer. But the code doesn't appear on the site after reloading a page. What am I doing wrong?
Last reply by opentype, -
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- 3 replies
- 399 views
Hello tweaking permissions in order to launch my forum and it seems whenever I try to edit GUESTS I get the following error. Forum is currently offline and it seems it only happens to the GUESTS group.
Last reply by JSensation, -
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- 1 follower
- 4 replies
- 495 views
Hi guys.....the site is no longer loading after a migration: https://www.motorcycleriders.net/
Last reply by Marc, -
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- 4 followers
- 7 replies
- 910 views
Looks like Instagram embed is not working (Here and my board) The link could not be embedded because an error occurred on www.instagram.com. not sure the problem is here or on instagram...
Last reply by Marc, -
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- 2 followers
- 8 replies
- 636 views
Hey everyone, I've been running into a bit of a snag lately with the notification messages. Whenever I click on a notification to view the new messages, it seems like the AJAX call is working fine, but I'm not getting any response back. It's almost like the calls are happening twice, making things even wonkier. and as you can see no response on the body after the call : This only started happening recently, right after we switched over to a new dedicated server. I've tried poking around on my end to fix it, but no luck so far. Any ideas on what might be causing this or how to fix it? Your insights would be super appreciated! …
Last reply by Jim M, -
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- 2 followers
- 5 replies
- 741 views
Starting from some weeks ago, some users (but not all) mainly from Chrome (but not only), have been receiving the error: Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Apache Server at default-xxx_www_qqq_yy Port 443 I have updated the values as follows, but without any result. Where do you recommend checking? LimitRequestLine 36768 LimitRequestFieldSize 36768
Last reply by Randy Calvert, -
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- 3 followers
- 11 replies
- 977 views
Good morning, We've just moved our cloud installation to a self-hosted instance. At first everything was functioning fine but when switching our files from invisions s3 to our own s3 instance at first the whole template started disappearing and now the site is completely unaccessible. (Cannot access ACP to clear cache, is there a manual way to do it?) There is nothing in uploads/logs.
Last reply by tim260, -
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- 1 reply
- 406 views
Hello, I made sure to do the following. I am working on a page that uses HTML in the HTML the HTTP images lead to content links. I tested the HTML and it worked locally. However once its added to the PAGE it only displays for me (probably due to cache) everyone else sees broken images (The links still work). I have other images on invision that are http and load once they are linked again through invision. Is there any option that doesn't involve me downloading 100+ images, uploading them to a different server (one with HTTPS) and then re linking them?
Last reply by Randy Calvert, -
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- 1 follower
- 1 reply
- 469 views
When I logged into my site ACP, I received this message "The last 4 emails the system attempted to send failed. This indicates there is probably an error with your email settings." My method of email delivery is PHP. Emails have been sending just fine, at least I thought. I have also come across this message checking the settings. I ran a test email to see if I received it, but I didn't.
Last reply by Marc, -
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- 3 followers
- 20 replies
- 994 views
Lately I have been seeing quite a few of slow loading pages: Almost 18 seconds, while everything else is absolutely blazing fast. How to find out what is going on and what is happening? Should I try doing some maintenance for the SQL database, could be from there? What can I do about it?
Last reply by dutchsnowden, -
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I get a Cron error when sending Bulk emails to our members on 99nicu.org The error is: Cron <nicuuorg@baku> /opt/alt/php81/usr/bin/php -d memory_limit=-1 -d max_execution_time=0 /home/nicuuorg/public_html/applications/core/interface/task/task.php d5bebef479ed470ad3d8dd45d03815e8 Is this a software issue or a server host issue? Any support would be much appreciated. <!DOCTYPE html> <html lang="en"> <head> <title>Error</title> <style type='text/css'> body { background: #f9f9f9; margin: 0; padding: 30px 20px; font-family: "Helvetica Neue", helvetica, arial, sans-serif; } #error { max…
Last reply by Jim M, -
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- 4 followers
- 2 replies
- 570 views
I hope somebody has been in a similar situation, and can give me any advice. The project in question is over 20 years old. It is still very busy with 1,000 online users at a time. There are over 300,000 users registered during past years. I assume that at least 50% of the email addresses are not valid anymore. But this is just an assumption, I have no idea indeed. I am going to switch to Amazon SES and use bounce management by stoo. QUESTION: if I send out 300,000 e-mails as bulk email and half of them will bounce, what will happen to my Amazon SES account then? Will they cancel it? Is there any solution to check and mark non-active emails before sending out bu…
Last reply by opentype, -
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- 2 followers
- 3 replies
- 517 views
Hello! I just purchased IPB and i'm now having an error when trying to access the "Webapp" tab though I have no Idea what it does I still don't like that it throws a error.
Last reply by Stuart Silvester, -
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- 1 follower
- 1 reply
- 462 views
I'd like to change 'Return-Path' and/or 'envelope-from' for outgoing mail messages sent by PHP mail service. Because it sets them to admin@ despite outgoing mail address is set to noreply@ 🙂
Last reply by Jim M, -
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Hello everyone, for a few days now, emails for forgotten passwords have stopped working. On the other hand, other emails like connexion notification e-mails from other devices seems to work but not everytime. I saw that a new update is available (4.7.15), and I don't know if it could solve my problem but I can't do it right now because it says that my theme is not compatible with this new version. Here are the email settings so you can see if I've forgotten anything: I'm currently using OVH to host the web / email server, and everything was working perfectly until February, I also tried to check if ovh changed anything for the SMTP connexion, o…
Last reply by Jim M, -
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- 3 followers
- 7 replies
- 677 views
I am getting the Dangerous PHP Functions Message being queued up. However, I don't believe it is correct. I will document it below. Here is the message: Of course, opening it up it looks like this: But I disabled these functions globally and locally. I think it's a faulty message to the console. I recall that in the support window I used to get notified if these were not disabled and now I do not get a notification. I believe the notification was under the PHP box. Here I show that it's now empty: Here I ran the phpinfo command at the public_html root directory and show that it was disabled globally and locally: …
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 318 views
Hi, I run a community that has been going since 2007 and our web server was recently found to have several malware infections. My webhost has suggested removing the old forum files and uploading a fresh copy to remove any files that may have been infected with a backdoor for reinfection. I tried making a copy of my database and uploading a fresh set of files to a new directory, then editing conf_global.php to use the new database and while this loads some details, various pages are missing, including the login page. Can anyone suggest the best way to go about achieving this? Best, Paul
Last reply by teraßyte, -
- 3 followers
- 10 replies
- 905 views
I’m reviewing my dedicated server with the fact that I need to move away from centos 7 with CPanel/WHM anyway, to update. I’m wondering what everyone is running, especially with Google core web vitals now impacting search ranking and the need for speed. I’ve seen my sites drop off to competing optimized xenforo sites with better scores. I’m thinking of moving to Maria DB and maybe to Plesk. I run 7 sites on this server. My hardware/setup on this server is: Dual Intel Xeon L5520 DDR3 96GB RAID setup - 2X 500 GB SSD Operating System: CentOS 7 cPanel’s/WHM MYSQL 8 PHP 8.1 Redis, opcache Cloudflare Basic If you ar…
Last reply by AlexWebsites, -
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- 1 follower
- 6 replies
- 795 views
Hey All-- Our CreditInfoCenter.com community forum started to experience what appears to be a corrupted DB where users with accounts and admins cannot login. As the admin, this doesn't give me the ability to diagnose the issue because I have no access to the backend. Normal anonymous visitors can view the site one or two pages deep, but after that, they see this error. Users with accounts see a mess and have no way of logging out. They can only see the forum while in a logged out browser such as incognito mode. And this is what I see as Admin. Nor can anyone create a new account. The error code is EX12666 Something went wrong. Please try again. The …
Last reply by Kevin Marcum, -
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- 1 follower
- 3 replies
- 610 views
I've been having an issue with the URL rewrite option that I can't seem to resolve on my site, despite having everything setup the right way from what I can tell. I'll share some notes and what I've tried so far. Warning I'm receiving: The rewriting does not seem to be working. This may be because you have not uploaded the .htaccess file, but may be a false error if your community is not generally accessible. Check friendly URLs are working, and if they are not, ensure you have uploaded the .htaccess file correctly or contact technical support for assistance. Notes: The issue is present on fanclubs.org Despite getting the error, URLs are rewritin…
Last reply by Jim M, -
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- 2 followers
- 6 replies
- 526 views
After upgrade to latest version the Group Promotion rules are acting strange. Never happened before. It downgrades an Admin to Member automatically (see screenshot). Bug or unwanted feature? (site creds in Invision Client area).
Last reply by Marc, -
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- 2 followers
- 12 replies
- 688 views
Hi there! Yesterday I installed latest IPS from scratch and successfully enabled 2FA with Google Authenticator app for my account. Today I can't login from a new device, it's just endless circle 🙂
Last reply by Safety1st, -
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- 2 followers
- 1 reply
- 344 views
When viewing members in ACP the Google location map shows up for half a second, then comes this error. Running latest forum version, it has previously worked well. Bug?
Last reply by Marc, -
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- 1 follower
- 2 replies
- 375 views
I just recently moved my site from one server to another and everything was working until we accidently chmod 777 / recursively and now we are getting this error does anyone have any ideas? Our IPS installation is 777 so the permissions are set.
Last reply by Marc, -
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