General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
Need assistance? 🤚
Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,369 topics in this forum
-
- 1 follower
- 1 reply
- 296 views
Does anyone know if this ability exists oustide of the universal option in the ACP? Like to be able to play the large box for youtube videos but a smaller box for just mp3/music/audio from soundcloud or spotify?
Last reply by Joel R, -
- 1 follower
- 1 reply
- 209 views
Could you please help me. I cannot understand how to set personal Albums for uploading images. Gallery extension installed
Last reply by Joel R, -
- 1 follower
- 1 reply
- 463 views
Hi! Is there a way to set a default profile banner / background? I'm not a fan of the current ones.
Last reply by steve00, -
- 2 replies
- 238 views
I would like to have a button on the bottom of the screen that allows people to switch from desktop view to mobile view and vise versa. How do I do this?
Last reply by TheJackal84, -
- 1 follower
- 2 replies
- 334 views
While in mobile view there is no way for a member to start a club. Is there a toggle somewhere that I have disabled this capability?
Last reply by Josiah Wallingford, -
- 2 followers
- 2 replies
- 374 views
So where do we edit or create custom error pages? In this instance I would like something a little more friendly and informational than the stock permission denied page when a non member tries to view a forum or post... been searching my settings and templates but I am coming up empty so far.
Last reply by Ford Doctor, -
- 2 replies
- 289 views
One of my club creators has created an open/free club and a topic post within that club that is not visible by guests... what setting needs to be changed so that it is visible to guests? https://community.thrivethrough.com/forums/topic/523-looking-to-start-or-join-a-mag-in-canada/
Last reply by Josiah Wallingford, -
- 1 follower
- 8 replies
- 640 views
I have been messing with the layout of the theme that i am using, and suddentlyi notice the "Unread Cotnent" feed (i usually just use the activity feed). Is there a way to "mark all read" in the unread content feed? I don't see it anywhere on that page (just a "load more" link)
Last reply by Steph Jensen, -
- 1 reply
- 313 views
My IPB site was still using suPHP, but was using Opcache. This will cause SIGNIFICANT system load on a busy site, as due to the nature of suPHP as a PHP handler, it does not work well with Opcache. This resulted in system load going to 20+. So, what I've done is switched my IPB site over to PHP-FPM to support Opaching as well. Now server load is sitting at about 0.24 as well. Is it ok to keep the site community.permaethos.com on the PHP-FPM handler? It is keeping server load VERY low.
Last reply by bfarber, -
- 0 replies
- 229 views
I love that I can invite members to a club and choose to wave the membership fee. What I would really like is to also have the ability to wave the renewals. Some people I am adding to clubs have already purchased a lifetime access to the club. When I wave membership fee and invite them, they are being asked to set up a payment for renewals (I am assuming this is the case, that or they are just being asked to set up payment information to something they don't need to pay for). Is there a way to "add member" instead of "invite member" which would bypass the payment information request?
Last reply by Josiah Wallingford, -
- 0 replies
- 305 views
Is it possible to keep the emoji window open so you can select multiples at once? Thank you.
Last reply by mudcrutch, -
- 1 follower
- 0 replies
- 236 views
How does it work if I have created on my test IPS forum the same usergroups as there are in my vBulletin forum, for example Group A, Group B, Group C, Group E. Can I assign a relation from my vBulletin usergroups to the new IPS one during the conversion process? It makes things easier if I can set all permissions before the conversion. Is it possible to do the conversion in parts, means import first all members. Later the forums etc? This would give me more time to assign subscriptions to the members etc. Thanks.
Last reply by Ramsesx, -
- 2 followers
- 4 replies
- 274 views
Is there an easy way to find and remove old phrases? When I select "Out of Date" in the language options, I get this: Obviously this is of no help. Also, for some weird reasons, I see phrases here and there that I have translated in the past (since the translation is still there), but that have no English text anymore. I assume those are "out-of-date"-phrases, too? Translations really need some love! I'd love to filter by apps/plugins (not only selecting the sort order). I'd love to see updated phrases with one click. I'd love to see less placeholders ("%s") in phrases, since it is really hard to translate properly when it comes to languages other than…
Last reply by Cyboman, -
- 3 followers
- 9 replies
- 401 views
As above guys. I need to purge or anonymise accounts older than five years. I can't find a way to do this in Invision Community v4.3.1. This is obviously a hot topic with the new EU laws. Can anyone show me how?
Last reply by GlenP, -
- 1 reply
- 492 views
How are people managing all the "Shops" in their community? This seems very confusing for members. I have "Members Shop", "Commerce", and "Classifieds System". Commerce because I have to for memberships, advertising, etc etc Members Shop by @TheJackal84 for the point system. Still trying to figure out how the shop works on this one. Classifieds System by @InvisionHQ so that members can barter with each other. Does anybody else run these three together? If so, how are you keeping your members from being so confused?
Last reply by Josiah Wallingford, -
- 1 reply
- 386 views
is tehre a way to search for users by secondary groups in 4.2.8?
Last reply by bfarber, -
- 3 followers
- 23 replies
- 866 views
Hi. I'm having problems uploading big files on my community. below 1 GB is fine but as soon as it's above 1 GB I get this error "There was a problem processing the uploaded file. Please contact us for assistance." The upload goes all the way to 100% and then it loads for a couple of minutes and then throws the error. I'm on a VPS server so I have access to all settings and set the php.ini as below file_uploads = On max_execution_time = 20000 max_input_time = -1 max_input_vars = 1000 memory_limit = -1 session.save_path = "" upload_max_filesize = 5G session.gc_maxlifetime = 1440 zlib.output_compression = Off post_max_size = 10G Not sure…
Last reply by bfarber, -
- 4 replies
- 794 views
I have WAMP installed and up and running no problem. I've copied the IPB files across, made the database and user via phpMyAdmin, but when I access my localhost (not 127.0.0.1) install I get the following error: Access denied for user 'XXXX'@'localhost' (using password: NO) No matter whether or not I use a password, or use "root" or a custom name, I get "Access denied." I even tried copying across a conf_global.php from my online site (changing values where necessary), but nothing seems to work. I've double-checked privileges, DB username and password. If I wipe the conf_global.php file completely I get: IPS\Db\Exception: Access denied for user ''@'l…
Last reply by bfarber, -
- 11 replies
- 344 views
This issue happens on 4.2, I want to know if it's fixed for 4.3 have userA create a paid file Delete userA via ACP Guest owns file formerly owned by userA PROBLEM: Any Guest on earth can download paid file for FREE
Last reply by SJ77, -
- 2 followers
- 1 reply
- 243 views
Is there a default Privacy Policy text for the site, or do i have to make one up? If there is one, where do i find it?
Last reply by opentype, -
- 3 followers
- 6 replies
- 496 views
Hi, I'm having trouble figuring out how to customize the Member Profile pages. My main question is about changing where different sections appear on the page. Eg right now by default, "Community Reputation" and "Followers" appears on the top of a thin column on the left with additional "Personal Info" below it, while "Activity" and "About Me" tabs are wider on the right. How can I remove "Community Reputation" and "Followers" completely, or at least move them lower on the page? If I want to have additional/multiple long-answer areas for members to write stuff about themselves - like the "About Me" tab - is there a way to do that? Sorry for the basic qu…
Last reply by Jonathan Cook, -
- 3 replies
- 437 views
Has anyone managed to get their users' location to display in the postbit (underneath the avatar)? I'd love to implement this on my forum (4.3.1). If anyone can point me in the right direction in this regard or provide some code I would be extremely grateful. Thanks!
Last reply by Daniel F, -
- 2 replies
- 458 views
I want only admin to be able to create clubs. Is that possible by default or with plugin?
Last reply by Reality Capture Experts, -
- 1 reply
- 371 views
Maybe I am missing something but this is what appears to be happening: A user creates a paid club Another user wants to get into that paid club so they select Join Club The user is then told the club moderator will approve your request the moderator approves the request the user then has to pay for the club How can the process of the club owner/moderator skip this requirement to approve the desire for someone to purchase and just allow them to purchase. Then the flow would be like this: A user creates a paid club Another user want to get into that paid club so they select Join Club That user then purchases and is in the …
Last reply by AlexWright, -
- 1 follower
- 8 replies
- 547 views
Good day and my apologies if I am posting this question in the wrong forum. Prior to upgrading to 4.3, I was using this code in our theme's custom.css to make the profile cover image transparent. #elProfileHeader{ background-color: transparent;} } Since the upgrade, it has stopped working. I contacted the theme's developer and they thought the issue was a missing end brace. I added that, still no luck. I have the option to upload a cover image turned off for all user groups (even Admins). The default cover image is really awful with my site's theme. Is there something else that needs done to make the cover photo (image) go away? If so, could …
Last reply by Stormwolfe,