Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by teraßyte,
23,028 topics in this forum
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- 1 follower
- 5 replies
- 614 views
Hello, when i use Checkbox Set in profile fields settings, every checkbox has same value attribute - value="1". When i move order or remove some items, their content swaps in user settings. If i use Select box instead, every option has its own value and i can move or remove options without unwanted change in user settings. Is this a bug in case of Checkbox Set? 🤔 In admin settings every item has its own value attribute in both cases.
Last reply by Marc, -
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- 2 followers
- 4 replies
- 880 views
When a member on my ignore list creates a Topic, I still see the Topic, but when I open it, the first post shows a message that the user is being ignore. Should it not just hide the entire topic? Granted you may see others post, but you'll have no context to the OP's initial post if you have them hidden.
Last reply by Marc, -
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- 2 followers
- 13 replies
- 875 views
I recently changed to PHP8.0 and am now receiving a '503 Service Unavailable' error. Any suggestions? Site we're having problems with - https://northernstaterp.net
Last reply by Marc, -
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- 3 replies
- 592 views
Hi, i needed to manually upgrade my forum, but after it doesn't open anymore. I get the following error in my admin [[Template core/global/global/includeCSS is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I cant get into my admin to go to support
Last reply by Gary, -
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- 1 follower
- 3 replies
- 699 views
So we have a Private Forum setup where a member can only see Topics that they themselves have started. Of course, the Staff can see them all. We have a situation where Member A posted a topic in this private area, but then random Member B got a notification that said "Member A posted a topic in Private Forum: Topic Title". When Member B clicked on it, he got the message that he didn't have permission to see the post. Fortunately, the Title/Subject itself didn't contain any sensitive information. But still, a random general member should not have had such a notification.
Last reply by Gary, -
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- 1 follower
- 6 replies
- 729 views
I updated community from 4.6.12.1 version with php 7.4 to 4.7.7 with php 8.0 After update I have 500 error: In nginx logs I see: 2023/02/25 18:22:43 [error] 209149#209149: *336 FastCGI sent in stderr: "PHP message: PHP Fatal error: Cannot use "parent" when current class scope has no parent in /var/www/site/system/Theme/Theme.php(2703) : eval()'d code on line 37" while reading response header from upstream, client: 18.17.83.224, server: site, request: "GET / HTTP/2.0", upstream: "fastcgi://unix:/run/php/php8.0-fpm.sock:", host: "site" What happened?
Last reply by Jim M, -
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- 2 followers
- 15 replies
- 897 views
Odd issue, seems like sometimes when I hide a topic it won't show in the Activity Stream any longer for myself (Administrator), whereas other topics do when hidden. Any ideas?
Last reply by Clover13, -
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- 9 replies
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Maybe I'm being dense about this, but I do not think this is working properly. Help! In the Downloads app you can set up extra fields, and there is a built-in "password" type. One would *think* that means that you can require a password to download a file. Yes? I set it up like this: and enabled the field on the relevant Category: When I set up a download in that category, it DID let me enter a password: BUT the finished file does NOT ask for a password. It displays this under the description: and simply lets ANYONE download. What good is that?? What am I doing wrong?????
Last reply by The Studio, -
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- 1 follower
- 7 replies
- 976 views
Hello, Today i try to setup my forum to add Google Analytics, but now i have all my JavaScript on my forum completely bugged, and can't do anything on it, i just can clic on links. I just enabled and paste the code (provided by Google) in the Google Analytics default plugin, nothing exotic ... I got this code in bottom of the page : ; ipsSettings['maxImageDimensions'] = { width: 1000, height: 750 }; You can check on every pages : https://motardo.com/ I try several things : clear cache disable customization disable and remove google analytics code try to find out in template files if any file are modified wit…
Last reply by Jim M, -
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- 2 followers
- 8 replies
- 795 views
I have checked on default theme and I found an issue with profile stats while changing screen size. I'm guessing this is because not enough room for extra info as country and pos counter. Is there a way to fix this if this is a bug can be fixed in next release? Thanks P.S. Please use link below for recording due to allowed size. https://we.tl/t-nZodgL9i1J
Last reply by Jim M, -
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- 1 follower
- 9 replies
- 1.1k views
Getting the message: Maintenance Tasks Not Running I had it on "Run automatically with Traffic" which should be enough but it doesnt seem to go away. Tried to use EasyCron but I still receive the same message. System Logs seem to be fine and Task Logs show me nothing. EasyCron Logs show me: Expires: 0 Vary: Accept-Encoding X-Turbo-Charged-By: LiteSpeed Nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800} Cf-Ray: -YUL Cache-Control: no-cache, no-store, must-revalidate, max-age=0, s-maxage=0 Cf-Cache-Status: DYNAMIC Server: cloudflare Alt-Svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400 Date: Mon, 20 Feb 2023 23:30:04 GMT Content-Type: te…
Last reply by Jim M, -
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- 1 follower
- 15 replies
- 869 views
Hello, Like I've described in the title of the topic - I've changed the name of the topic and its first post got somehow moved to be the last one. When opening the first page of such topic, I am constantly getting notifications of new posts... What is this? Its a very important topic on my board with 17K posts and I would like to keep it in its original state without removing anything. I am now getting tons of massages from users who are following the topic on these notifications about old post. IPS 4.7.7
Last reply by Marc, -
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- 6 replies
- 667 views
Hello IPS team! I just saw this strange notice on my ACP when looking through my Achievements Rules list: It doesn't relate to any theme template bit that I can manually restore, as the template referred to is in the /admin/ folder (which isn't visible when editing a theme's HTML/CSS - I certainly can't find the "rulesListRows" template when searching for it). I'm not sure how this happened either because I don't recall seeing a template called "rulesListRows", much less editing it. The direction to "run the support tool in the AdminCP to restore the default theme" is pretty vague as well. I'm not sure where I'm supposed to go or what I'm supposed to do…
Last reply by Dreadknux, -
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- 2 followers
- 5 replies
- 813 views
Hi, When we create a new record in a Pages database, we are no longer able to set a past date or time. And when the article is saved, we are not able to amend the date at all. Is this expected behaviour? From what we see, this change was made in the 4.7.7 update. We are primarily using the Pages app from the admin side.
Last reply by Dreadknux, -
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- 2 followers
- 3 replies
- 663 views
Likely very stupid question and I know it's a feature, but I can't find the permission that allows moderators and administrators to view user profiles without them appearing in the "recent profile visitors" section. Can anyone point me in the right direction?
Last reply by Caedis, -
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- 1 follower
- 5 replies
- 458 views
I'm currently using the Community Version 4.6.9 and would like to migrate to the newest 4.7.7 My current PHP version is 7.4 When trying to switch to version 8.0 or 8.1 in order to perform the Community upgrade, I receive the 500 error in my Community: I have only standard plugins enabled, but disabling them does not resolve the problem. My community 4.6.9 works with PHP versions from 7.1 to 7.4, but with PHP versions enbaled that are greater than 7.4 or before 7.1, I receive 500 error So I can not perform any upgrade…
Last reply by Marc, -
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- 1 follower
- 6 replies
- 924 views
Hello, I believe Commerce has protections against Core deletion of members if they aren't validated provided they have a successful transaction on file, however we have noticed a number of users who paid via the Apple/Google Pay option are showing up as deleted, which is obviously a terrible customer experience. Can IPS ensure that these protections are extended to A/G Pay?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 558 views
installed a theme and cant figure out to fix this https://gyazo.com/ac8eb56381b4f920283942128cdd0761
Last reply by Marc, -
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- 2 followers
- 3 replies
- 700 views
I removed some apps from current installation of community. But in my client area I have uninstalled apps for purchase. How I can renew my license without some apps?
Last reply by Marc, -
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- 2 followers
- 7 replies
- 895 views
I am looking for suggestions on how Invision recommends/supports video sharing in their forums. Obviously youtube and vimeo are options. I tried to use this to set up Facebook and Instagram so they can share from those platforms also, but the info seems outdated. My community needs as many options as possible to share videos or they would prefer to chat on social media instead of my Forum. Your suggestions are appreciated as I am trying to keep them in my membership where I can manage/organize/ and direct flow better. Thank you! 🙂
Last reply by Marc, -
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- 1 follower
- 5 replies
- 733 views
Hi, i tried to translate some untranslated words, but it it doesn't work. For example, i'm not able to find the correct keys for that words: But when i search for "report" and "save", everything seems to be translated. So, i tried the Quick Translation feature (press and hold), but when i tried it, the function was activated (report or save) and the translation box was gone.
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 290 views
Hello, the community calender is not working anymore. Everything is activated and permissions are ok. https://www.germanscooterforum.de/events/
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 546 views
How can i delete a "locked" language? (first one)
Last reply by Jim M, -
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The "quote" function of the forum is no longer working after upgrade. Normally you can highlight a piece of someone's comment and it grabs it as a "quote" and inserts it into your reply. Now it when you hit "quote" it just jumps to the top of the page and when you scroll down there is no quoted material. Any help is much appreciated! Attached is a screen record of the action. The forum is here: https://8limbsus.com/muay-thai-forum/ Recording #17.mp4
Last reply by Marc, -
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- 1 follower
- 8 replies
- 584 views
It seems like when someone reports a problem. (A guest) they can then post in that forum. I have attached two screen shots
Last reply by Marc, -
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