Aaron M Posted February 19, 2023 Share Posted February 19, 2023 Hello, I believe Commerce has protections against Core deletion of members if they aren't validated provided they have a successful transaction on file, however we have noticed a number of users who paid via the Apple/Google Pay option are showing up as deleted, which is obviously a terrible customer experience. Can IPS ensure that these protections are extended to A/G Pay? Link to comment Share on other sites More sharing options...
Jim M Posted February 19, 2023 Share Posted February 19, 2023 Could you please provide us an example member display name or id that you're seeing this with? Link to comment Share on other sites More sharing options...
Aaron M Posted February 20, 2023 Author Share Posted February 20, 2023 17 hours ago, Jim M said: Could you please provide us an example member display name or id that you're seeing this with? Invoice ID #1009544 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 20, 2023 Share Posted February 20, 2023 Do you know the display name? We ask, as we need to check this has actually been deleted by the system itself, rather than having been deleted manually somewhere. The security questions on file are not working for me unforunately. Link to comment Share on other sites More sharing options...
Aaron M Posted February 20, 2023 Author Share Posted February 20, 2023 3 hours ago, Marc Stridgen said: Do you know the display name? We ask, as we need to check this has actually been deleted by the system itself, rather than having been deleted manually somewhere. The security questions on file are not working for me unforunately. Found it through Stripe, cust ID is 302351 re Sec qn's, strange - it seems those were somehow deleted during the migration? I've reset them as on file though; please retry now. Link to comment Share on other sites More sharing options...
Aaron M Posted February 24, 2023 Author Share Posted February 24, 2023 Any progress on this? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 24, 2023 Share Posted February 24, 2023 This is still in a ticket awaiting developers at present Aaron M 1 Link to comment Share on other sites More sharing options...
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