Posted February 19, 20232 yr Hello, I believe Commerce has protections against Core deletion of members if they aren't validated provided they have a successful transaction on file, however we have noticed a number of users who paid via the Apple/Google Pay option are showing up as deleted, which is obviously a terrible customer experience. Can IPS ensure that these protections are extended to A/G Pay?
February 19, 20232 yr Community Expert Could you please provide us an example member display name or id that you're seeing this with?
February 20, 20232 yr Author 17 hours ago, Jim M said: Could you please provide us an example member display name or id that you're seeing this with? Invoice ID #1009544
February 20, 20232 yr Community Expert Do you know the display name? We ask, as we need to check this has actually been deleted by the system itself, rather than having been deleted manually somewhere. The security questions on file are not working for me unforunately.
February 20, 20232 yr Author 3 hours ago, Marc Stridgen said: Do you know the display name? We ask, as we need to check this has actually been deleted by the system itself, rather than having been deleted manually somewhere. The security questions on file are not working for me unforunately. Found it through Stripe, cust ID is 302351 re Sec qn's, strange - it seems those were somehow deleted during the migration? I've reset them as on file though; please retry now.
