Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,925 topics in this forum
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- 1 follower
- 11 replies
- 944 views
Hi. I am forced to write here in a public forum because I encountered a bug. I uploaded a clean install of IPS 4.7.7 to my web server and unfortunately the "Error 500" error popped up. I'm uploading it for the third time with the intention of success, but unfortunately, immediately after uploading the installer, an error pops up. I have PHP 8.1 version, I also tried changing to PHP 8.0 version but no effect. What can cause this error? I noticed it for the first time in my career when I uploaded the latest version of IPS.
Last reply by Marc, -
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- 1 follower
- 3 replies
- 602 views
Hi, Please I need help! We are configuring the forum with different access levels. Guest - Only view topic titles. Member Free - View and can post new topics, but do not access premium topics. Member Premium - access everything. With that, I would need to create two pages of: You do not have permission to view this topic. One for Guest and one for free member. Guest Page (with a button to register) Free Member (with a subscribe button)
Last reply by Marc, -
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- 2 followers
- 27 replies
- 1.6k views
Maybe it is isolated to my site only, but in researching the error reported by members browsing, I noticed an issue navigating the Gallery as well. Regardless of browsing an album or category, the navigation arrows of the Lightbox tend to rotate only 2 or 3 images. Rather than 1, 2, 3, 4, 5, 6,.... etc. It is 1, 2, 3, 2, 3, 2... I checked this in my custom theme and the IPS Default theme, as well as three different browsers. I have no gallery plugins of applications.
Last reply by LastPlay, -
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- 3 replies
- 521 views
Silly question but what is the share button in the quote block for? 🙄🤨 The link looks like crap and does nothing. ?app=core&module=system&controller=content&do=find&content_class=forums_Topic&content_id=xxxxxxxxxxxx&content_commentid=xxxxxxxxx
Last reply by Gary, -
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- 1 follower
- 5 replies
- 548 views
After installing the latest patch for 4.7.7, i lost the field of publish date when i try to copy a topic to a frontpage. The related field is not showing neither when I edit the article. Any ideas?
Last reply by Jim M, -
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- 1 follower
- 7 replies
- 724 views
Hello, Wanted to follow up on this. I have some screenshots to share, but we had several hundred posts go missing. Not exactly where from or what has gone MIA, but definitely noticed that there are posts missing. Can you PM me and we can go through the process? Looks like it was week of Feb 6th-14th where we had a bunch go missing. This happened last night at somepoint as I was on looking and it was fine or showed normal counts and then this morning when I checked the numbers had gone down and saw the dates which had missing content.
Last reply by Jim M, -
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- 1 reply
- 948 views
What to use for email? SiteGround, my hosting account, offers something called Webmail. Envision Community has a lot to consider under System-Email Settings. Do I need both of these. Or if there is only one that I need which one is my best advantage? Some of my friends will use my email, friend@ome2000.com, as they would currently use a Gmail account. friend@gmail.com. I would receive emails from users of my forum addressed to me as support@ome2000.com. I also would use me@home2000.com the same way I would use Gmail. So based on this maybe you could help me decide which is the best way to go. I also might want m emails to go to m Gmail acco…
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 392 views
Hi, We've been using Wasabi for file storage with Invision Community for several years now. We modified a setting and completely broke the site -- it seems like 0 javascript is loading and we can't access the admincp. _______________________ UPDATE 1: Although we reverted the configuration using the core_file_storage table in the DB, we did not add "https://" to the "endpoint" field. After adding it, the JS seems to be loading. Images seem to be giving a permission denied error but we are looking into the cause of that now. UPDATE 2: After going back into the admin CP and re-applying the storage settings, everything seems to …
Last reply by Marc, -
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- 1 follower
- 3 replies
- 312 views
Hi Guys Seem to be having issues with 400 errors from members since we did the upgrade from 4.6 to 4.7. this is across multiple communities. Not everyone gets the error but when they do they cannot load up the forum unless they log in via incognito or new browser profile. As i said before, it has only been happening since the upgrade. there have been no other changes made to cause the error.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 523 views
How to speed up group promotions? for 3 days not even half of the users from the "Swiezak" group were transferred to the "Uzytkownik" group
Last reply by Daniel F, -
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- 1 follower
- 3 replies
- 511 views
Hi all, Our project for upgrading from 3.4.6 just finished and now our self-hosted customer forum is finally running on version 4.6.12. As a final step, we planned to upgrade to the latest (4.7.7 version) and downloaded the latest installer. Unfortunately, we are stuck at the System Check step since it seems that the 4.7.7 installation package is missing all the content which previously was available in the /applications/convert/ folder. We encounter the issue in the attached image. How we should proceed to solve this issue? BTW, I have read all your Release Notes for the versions in between and found nothing which would indicate this change. I also tried fi…
Last reply by Rune Backman, -
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- 1 follower
- 3 replies
- 584 views
Hello, i recently switched website providers and changed domain to check out other options. How do i access the content on the website from Invision without the domain attached?
Last reply by Marc, -
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- 1 follower
- 3 replies
- 607 views
Hi, We are cloud hosted and we want to disable the email_expire_warning (that mail client receive just before the renew). I search on ACP and I dont find where that can be disable. Thanks!
Last reply by Marc, -
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- 1 reply
- 355 views
Hello, I want to cancel my subsription (impossible to find the way to do it) So please cancel it or send me an email. I will use this publication to proof that I don't want to continue my subscription. So please don't try an other payment. Thank you
Last reply by Gary, -
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- 1 follower
- 12 replies
- 927 views
7 pages of errors appeared in the log over the space of a few minutes, all triggered by a guest. Any idea what's going on here? A few examples: -
Last reply by Adriano Faria, -
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- 1 follower
- 7 replies
- 689 views
Hi good evening, I’m having a problem with the community translate. The hours shown as “%s” instead hours or minutes I would like to have a solution it would be very helpful, thank you 🙏
Last reply by Marc, -
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- 2 followers
- 4 replies
- 782 views
We have some Forums that are private, over the years members who had access have followed these Forums but now no longer have this access. As they are still listed as following, it has raised concerns that they could still be receiving email notifications but a test I carried out on one of these private Forums confirmed that they do not. I have assumed the same is true for any Topics they may have followed too. Is there a way of removing members from any Forums/Topics they are following but no longer have access?
Last reply by Jim M, -
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- 6 replies
- 609 views
Hello, I'm trying to install two plugins but I can't due errors in ACP. When I look into logs I'm seeing this: phar error: "/tmp/IPSMPRqKDXA.tar" is a corrupted tar file (truncated) #0 .../public_html/applications/core/modules/admin/marketplace/marketplace.php(789): PharData->__construct() #1 .../public_html/applications/core/modules/admin/marketplace/marketplace.php(240): IPS\core\modules\admin\marketplace\_marketplace->_installApplication() #2 .../public_html/system/Dispatcher/Controller.php(90): IPS\core\modules\admin\marketplace\_marketplace->install() #3 .../public_html/applications/core/modules/admin/marketplace/marketplace.php(40): IPS\Dispat…
Last reply by Jim M, -
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- 3 followers
- 8 replies
- 793 views
Hello, I changed the storage settings to point to a Wasabi S3 bucket. It's been running for almost 2 weeks now and none of the files have appeared on the cloud bucket. Is this normal? It won't let me edit it either to confirm the connection.
Last reply by Marc, -
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- 4 followers
- 25 replies
- 1.5k views
Hello, 🙂 Some of my board's members have reported display problems on phones and tablets. They say there are horizontal lines, like on the below photograph : As for me, each time I switch my tablet on, I look at my board in Safari browser and I see my board is 200% bigger than it should be. So, each time, I have to reduce it's size because it's too big. Do you know how I can fix these problems ? Thank you. 🙂
Last reply by Richard Arch, -
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- 1 follower
- 22 replies
- 1.8k views
I followed the followed the recommendations for moving the forum from www. to forum. I the cleared system caches. updated the conf_global.php board_url from "https://www. ..." to "https://forum. .." restarted php and cleared system caches again. Now the now license key error won't go away (attached). I've tried clearing caches again, restarting php (due to opcache)... I still had a couple of weeks before renewal and i've paid the bill and the under settings -> license key, it's still showing the error, however it's now showing the new renewal date. I've clicked check again. refreshed license key. and even tried to i…
Last reply by Marc, -
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URL change
by CBVG12-
- 1 follower
- 3 replies
- 526 views
Hello, I am trying to change my URL but i dont know how. I just got this today. The email said my URL is temporary but i dont know how to change it to what i want as well as any logos. Please help.
Last reply by Marc, -
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- 2 followers
- 29 replies
- 2.3k views
Hello, i have a problem, i just reinstalled the platform from 0, and i saw some problems during configuration When i try to visit activity, wrong aspect for content, on every template, including the default one! Eg : https://zerohp.ro/index.php?/discover When i go to some profiles, same problem! Eg : https://zerohp.ro/index.php?/profile/1-admin/ I repeat, it's fresh new installed platform, i unninstalled the plugins and aplications and same problem! Do you have any ideea?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 552 views
Today I got this error and my 2 friends on IPS 4.7.7... Please verify. <?php exit; ?> Sat, 18 Feb 2023 12:06:29 +0000 OutOfRangeException: (0) #0 /var/www/vhosts/bimmertech.pl/httpdocs/system/Data/Store.php(214): IPS\Data\_AbstractData->__get() #1 /var/www/vhosts/bimmertech.pl/httpdocs/system/Lang/Lang.php(107): IPS\Data\_Store->__get() #2 /var/www/vhosts/bimmertech.pl/httpdocs/system/Lang/Lang.php(122): IPS\_Lang::getStore() #3 /var/www/vhosts/bimmertech.pl/httpdocs/system/Dispatcher/Standard.php(61): IPS\_Lang::languages() #4 /var/www/vhosts/bimmertech.pl/httpdocs/init.php(935) : eval()'d code(15): IPS\Dispatcher\_Standard::baseCss() #5 /var/www/v…
Last reply by Marc, -
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- 3 followers
- 10 replies
- 845 views
I've been a paying customer for over 15 years but I'm not eligible or support. I can login to https://invisioncommunity.com/clientarea to see my purchases but my board is now offline as the login during upgrade fails with correct email and password?!? I found this 🙂 🙂
Last reply by Marc, -
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