SBCommunity Posted March 7, 2023 Share Posted March 7, 2023 We've just upgraded to the latest version of IPS, and we're getting a bug that didn't exist before the upgrade. Certain clubs are giving me an OutOfRangeException when I access them, with one leading to this error being shown at the top of the club topic: And another leading to the topic being completely inaccessible. We've tried viewing the topics on every theme including the default one and gotten the same errors. This is the message we got in the system log for the configuration error: OutOfRangeException: (0) #0 /home/.../public_html/forums/system/Member/Club/Club.php(1370): IPS\Patterns\_ActiveRecord::load() #1 /home/.../public_html/forums/system/Member/Club/Club.php(1906): IPS\Member\_Club->nodes() #2 /home/.../public_html/forums/system/Member/Club/Club.php(2046): IPS\Member\_Club->tabs() #3 /home/.../public_html/forums/applications/core/modules/front/clubs/view.php(138): IPS\Member\_Club->firstTab() #4 /home/.../public_html/forums/system/Dispatcher/Controller.php(118): IPS\core\modules\front\clubs\_view->manage() #5 /home/.../public_html/forums/applications/core/modules/front/clubs/view.php(128): IPS\Dispatcher\_Controller->execute() #6 /home/.../public_html/forums/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\front\clubs\_view->execute() #7 /home/.../public_html/forums/index.php(13): IPS\_Dispatcher->run() #8 {main} Does anyone have any idea of what may be causing these errors and how we would fix them? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 7, 2023 Share Posted March 7, 2023 Do you have an example link you could share? (Or just the name of the club if needed). I can then take a look for you Link to comment Share on other sites More sharing options...
Daniel F Posted March 7, 2023 Share Posted March 7, 2023 Have you disabled or removed any 3rd party apps or plugins as part of the upgrade? Link to comment Share on other sites More sharing options...
SBCommunity Posted March 7, 2023 Author Share Posted March 7, 2023 5 hours ago, Marc Stridgen said: Do you have an example link you could share? (Or just the name of the club if needed). I can then take a look for you These are the links we found errors on: https://www.thesbcommunity.com/forums/index.php?/topic/16714-dprsbc-hq-now-open-on-spongecraft/ https://www.thesbcommunity.com/forums/index.php?/clubs/80-the-non-reneverse-club/ We've tried with all third party customizations disabled and are still getting the errors. Link to comment Share on other sites More sharing options...
Jim M Posted March 7, 2023 Share Posted March 7, 2023 3 hours ago, SBCommunity said: We've tried with all third party customizations disabled and are still getting the errors. Did this include switching back to an unmodified theme? Typically, that may be impacting you as I see yours is fairly customized. Link to comment Share on other sites More sharing options...
SBCommunity Posted March 7, 2023 Author Share Posted March 7, 2023 20 minutes ago, Jim M said: Did this include switching back to an unmodified theme? Typically, that may be impacting you as I see yours is fairly customized. Those pages were already tested on the default theme and gave us the same errors. Link to comment Share on other sites More sharing options...
Jim M Posted March 7, 2023 Share Posted March 7, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
SBCommunity Posted March 7, 2023 Author Share Posted March 7, 2023 35 minutes ago, Jim M said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Everything in the client area should now be updated. Link to comment Share on other sites More sharing options...
Jim M Posted March 7, 2023 Share Posted March 7, 2023 5 minutes ago, SBCommunity said: Everything in the client area should now be updated. Unfortunately, the SFTP access details are incorrect. Please update those. Link to comment Share on other sites More sharing options...
SBCommunity Posted March 7, 2023 Author Share Posted March 7, 2023 45 minutes ago, Jim M said: Unfortunately, the SFTP access details are incorrect. Please update those. The login details should work with the instructions I included in the notes but if you still aren't able to access the server I'll see what I can do. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 8, 2023 Share Posted March 8, 2023 I have created a ticket on this for you, so we can take a closer look and see whats going on Link to comment Share on other sites More sharing options...
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