Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
-
-
- 3 replies
- 645 views
Hey Guys all registration emails have all started failing the last few days with no change to settings. Test emails have been working fine. and email account via webmail works. Thank you
Last reply by Randy Calvert, -
-
-
- 2 followers
- 5 replies
- 831 views
The terminateHosting, monitor and expectedOutputMonitoring tasks were deleted in 4.7.9, but you don't clean up the tasks from the DB, so they get stuck and trigger the "tasks not running" warning (even with the latest 107667 build that deleted references to a couple more of the tasks). I'm pretty sure 3rd party devs have complained about this a few times before - deleting a task ought to automatically clean it up from the tasks table!
Last reply by Daniel F, -
-
- 1 follower
- 3 replies
- 687 views
Pardon me, I am not a coder. I just want to center my site header in my e-mail wrapper. I added <div style="text-align: center;"> <img src='{file="\IPS\Settings::i()->email_logo" extension="core_Theme"}' alt="{setting="board_name"}" width='{$imgDims[0]}' height='{$imgDims[1]}' /> </div> Open Div, Close Div But when I do this, images in the e-mail body below break out of their container (emClient) or make the e-mail giant (outlook) or make the e-mail tiny with the header image big (iOS Mail). If I revert the template, everything below the logo renders properly, but the logo isn't centered. The header image…
Last reply by CheersnGears, -
For a little bit of time (1 minute, 2 minutes?) my site was almost down (the CSS was broken) and I couldn't use it, there was a db error "too many connections" and when I came to invisioncommunity.com it was the same here! 😰
Last reply by David N., -
-
-
- 2 followers
- 3 replies
- 598 views
Hello, with too long topic titles without blanks there's an overflow.
Last reply by Marc, -
-
-
- 1 follower
- 1 reply
- 428 views
Hi everyone, I've recently added Google Ads to my community (that was ... fun). It appears to be interfering with the Content View Behaviour: On a mobile device, when you click a topic link the page loads and starts to auto-scroll to where it's supposed to go, but then the Google anchor ad appears at the top and it stops scrolling almost immediately, breaking the behaviour. Can anybody point me in the direction of the code that I can look at in order to try to rectify this? Where is the function that "takes me to the comments I haven't read". I get the feeling it's not going to be as easy as adding a setTimeout but a man can hope 😄 Than…
Last reply by Marc, -
-
- 2 replies
- 520 views
it happens a lot when i as an admin or members truing to write a topic or reply to a topic it drops , out of the page to the wordpress back end and then i need to enter again to the forum to the dame topic and continue writing> any solution for that? and why it happens?
Last reply by ramsis kasis, -
-
- 3 replies
- 612 views
I have a user who pays for an annual subscription via paypal. Even though he's never missed a payment, the ACP shows his subscription as inactive. Paypal shows it as paid and active. How can I fix his account to be active and update it so it expires on the correct date?
Last reply by Stuart Silvester, -
-
- 10 replies
- 833 views
Hi, I upgraded to v4.7.9 and all my subpages are now blank. The main page and AdminCP load, but nothing else does. There are no errors showing anywhere and I do not have any 3rd party add-ins. PHP 8.2.5 Any thoughts on what I can do?
Last reply by Andrew Fox, -
-
- 2 followers
- 14 replies
- 1k views
Hello, i updated my products with a new pricing. But somehow now all orders fail when the customers are trying to pay via PayPal. What could be the problem here? "There was a problem when processing the payment...."
Last reply by Marc, -
-
- 2 followers
- 3 replies
- 710 views
Hello, see screenshot, the floating ad overlays the PM popup. Best, Michael
Last reply by sound, -
-
- 2 followers
- 2 replies
- 454 views
Our current articles setup - all articles submitted by members need to be approved a member submits an article the admin edits the article and schedules it to be published 24 hours later the admin then approves the article (this can only be done via the front end) though the article is still awaiting publishing and so should be still hidden after approval - it now shows to all but still has the 'clock' icon showing awaiting publication therefore it appears that when the admin 'approves' the article the system is setting the wrong permissions on the article causing it to show to all
Last reply by sound, -
-
We have a user with one active subscription according to their customer profile but who appears twice in the ACP's active subscribers list (should be easy to spot if you access our ACP - I can provide specific links and screenshots if you convert this to a ticket). They're only paying for one subscription, as far as I can tell, so it looks like the list pulls from a different data source than the customer profiles and the list's data source is incorrect. I'd like to correct the inconsistency and see if there's a bug here that can be fixed in a future release (or perhaps already was). It's unclear how Commerce got into this state and how to fix it, which is why I hope…
Last reply by Marc, -
-
- 2 followers
- 4 replies
- 752 views
Hey, It is not possible to pay on the site using PayPal - shows the following error I downloaded and installed the patch through the ACP but it still didn't solve the problem (The problem started after upgrading to 4.7.9) What to do???
Last reply by Marc, -
-
-
- 1 follower
- 2 replies
- 572 views
Last reply by Marc, -
-
-
- 4 replies
- 720 views
Hello, I am using the default theme and I see this weird behaviour... Any part of the site has the ok size for the logo right here: But when I am in the "discovery" part of the site with the activity stream, the logo is wider !?! Is there something I am missing ? Thanks,
Last reply by Randy Calvert, -
-
-
- 1 follower
- 6 replies
- 1k views
How long are payouts supposed to be "processing" after a payout is sent? So far all payouts since the update are still processing despite funds already being sent.
Last reply by Daddy, -
-
-
- 1 follower
- 4 replies
- 758 views
Hello, I have updated web site to last version 4.7.9 and PHP 8.1, but I can't use feature : rebuild existing content.
Last reply by Stuart Silvester, -
-
-
- 2 followers
- 6 replies
- 896 views
In the past, the spammers registered but because of the magic power of invision they could not post. Now we are getting 100's of posts that have to be deleted. Is there a good way to stop those again?
Last reply by Arthmoor, -
-
-
- 1 follower
- 8 replies
- 714 views
Hello, Since the update I notice an inconvenience, when I create a new topic in a blog in v4.7.9 I can not put a date earlier than the current date how to change this limitation that did not exist in version 4.6 ?
Last reply by Randy Calvert, -
-
-
- 2 followers
- 11 replies
- 744 views
I've experienced this a couple of times on my iPad and also on my iPhone. A comment is added as a reply to a topic, and I can see that comment appear as being posted "6 minutes" ago on the topic list (the comment was actually posted 15 minutes ago). Yet when I click the "6 min" link it takes me to the first post of the topic and I can't see that last comment. I can access the last comment as expected from Chrome on my Mac. Another time on my iPhone I received an email notification that a reply had been posted to a topic, I clicked the link and could not see the reply. The reply appeared as expected on my Mac. After a while (15 or 20 minutes) I end up being abl…
Last reply by David N., -
-
-
- 1 follower
- 4 replies
- 590 views
Hello, I took note that you are going to remove the support module in the eCommerce, how can I export all messages in text format with IP and mail?
Last reply by iProxy, -
-
-
- 2 followers
- 8 replies
- 809 views
Hi guys. It's a great idea for push notifications for ISO and iPhones, however the Default browser for ISO-Safari do not supporting this....or Im missing something?? Plus, is there any chance you will increase max files size for upload so we can share screenshots etc as atm its very limited ?? https://we.tl/t-74MkfSqMAF
Last reply by Stuart Silvester, -
-
-
- 1 follower
- 5 replies
- 669 views
Hello, We have disabled all rights for guests, who can only access the communty. Nevertheless some can write and publish without being registered as members. Could you help us find out why? Thanks
Last reply by Nathan Explosion, -
-
-
- 1 follower
- 4 replies
- 665 views
Hi all, I am starting to grow content on my forum through RSS imports of articles from our football club website (we are a supporter's forum). Images from the RSS import are all imported and saved as attachments. The issue I am having is that these images are not being shown on the front page so it is just showing as a load of text, can anybody help me to get images shown? Here is a link to our page: Up The Shakers Home - Up The Shakers if you click an article you will see images but none are showing on the front page. It makes it look very boring. Thanks for you help! Dean
Last reply by Marc, -
Announcements
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
