Update user's subscription manually

[CheersnGears]

I have a user who pays for an annual subscription via paypal.  Even though he's never missed a payment, the ACP shows his subscription as inactive.  Paypal shows it as paid and active.

How can I fix his account to be active and update it so it expires on the correct date?

[Adriano Faria]

In the Subscribers list in your ACP, click in the magnifying glass in the user row and then in Reactivate button:

I didn't test but it seems to be it.

[CheersnGears]

5 minutes ago, Adriano Faria said:

In the Subscribers list in your ACP, click in the magnifying glass in the user row and then in Reactivate button:

I didn't test but it seems to be it.

Trying.

5 minutes ago, Adriano Faria said:

In the Subscribers list in your ACP, click in the magnifying glass in the user row and then in Reactivate button:

I didn't test but it seems to be it.

I didn't have a reactivate, but I did have an edit, and I'm able to get to it from there. Thanks.

Edited April 25, 2023 by CheersnGears

[Stuart Silvester]

It sounds like you may need to go into the PayPal subscription and manually re-check it. It's possible it timed out if PayPal took longer than expected to collect the payment.