WavelengthApril 23 in Technical Problems
We have a user with one active subscription according to their customer profile but who appears twice in the ACP's active subscribers list (should be easy to spot if you access our ACP - I can provide specific links and screenshots if you convert this to a ticket). They're only paying for one subscription, as far as I can tell, so it looks like the list pulls from a different data source than the customer profiles and the list's data source is incorrect.
I'd like to correct the inconsistency and see if there's a bug here that can be fixed in a future release (or perhaps already was). It's unclear how Commerce got into this state and how to fix it, which is why I hope IPS support can take a look at it.
The user appears to have both an active and an inactive subscription there, which is why you can only see one active subscription they are using, but they have 2 entries there. If you want to see a list of your subscribers, you would be best to select the "Active" tab at the top
By "active subscribers list," I did mean the ACP's subscriber list with the "Active" tab selected. You might have looked at a different user.
This screenshot shows what I was referring to (I had to redact virtually everything because this is a public post but hope it's enough for you to locate the issue):
This is that user's customer profile:
As you can see, it only lists one active subscription. The invoice history also shows it's the only subscription they're paying for. So seeing them appear twice in the active subscribers list is puzzling.
Please provide the user ID, I can then take a look from there
@Marc Stridgen: Check your messenger for it.
I have created a ticket on this for you, as we will need to look further into what is causing these to show
Started 2 hours ago
Started August 14, 2015
Started Yesterday at 08:33 AM