Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,028 topics in this forum
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- 3 replies
- 564 views
I'm getting this error when trying to create new topics on my forum, can anyone tell me why it's happening? Thanks
Last reply by Jim M, -
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- 2 followers
- 9 replies
- 707 views
In our Activitiy Stream, one item is nailed to the top of the list. It's an article with no special features and I just can't get it out of there. Do you have any idea what the problem could be?
Last reply by Marc, -
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- 3 followers
- 15 replies
- 1.1k views
We have been getting reports of members experiencing sporadic 403 errors when using the forum. These affect the user for a couple of minutes, during which time they are unable to access the board. It only seems to affect the individual user, not the board as a whole. I experienced one myself this morning, have attached the error for you to see. Be grateful if you could advise?
Last reply by BakuEdi, -
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- 1 follower
- 7 replies
- 910 views
How can I upgrade the Invision Community version from 3.4.6 to 4.7.12 in another PHP project?
Last reply by Miss_B, -
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- 1 follower
- 15 replies
- 762 views
Every time a user visits a profile, the profile's visit count increases by 8. How can I fix it? It's peculiar, I think the PHP code increments the visit count runs 8 times on profile visits.
Last reply by Marc, -
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Moved the forums recently, to a new server, more or less everything works as intended, except for this message when I'm trying to install plugins and languages update: Your plugins/hooks.php file must be writable to create or install a plugin or application. I set the flags but it's still showing me this warning. What else I can do?
Last reply by Marc, -
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- 1 follower
- 34 replies
- 1.5k views
We are getting "ERROR 500 - Internal Server Error" to the point of disabling my website. Where can I find a list of requirements for PHP, SQL, etc? I need to check that the correct versions are running (via cPanel). Currently I cannot access my Admin page. Thanks.
Last reply by annedi, -
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- 1 reply
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Hello. We use our forum in Turkish and there are URL problems, as I added in the example. There is no problem in the English version, but we experience this because our users use Turkish characters. Is there any way to fix it? https://vice-online.com/forums/topic/180-ar-ge-konu-şablonu/#comment-311
Last reply by Jim M, -
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- 1 follower
- 8 replies
- 680 views
I recently migrated my server over to a new host. I changed folders and running background processes to move the files. The background processes are consistently causing Out of Memory errors. The new host has removed the memory limit that a PHP script is allowed to allocate by setting the PHP memory_limit parameter to -1. I have cleared System Cache, browser cache, and cloudflare cache. However the logs are still showing that Out of Memory. From what I can tell the scripts are about 65% complete with the move, but can't get any further.... Any suggestions? 2023-07-16 16:48:15.160778 [NOTICE] [2074682] [T0] [162.246.255.237:49905-H3:DC6851-216#APVH_www.vpu…
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 440 views
Hi, The use the relative date, the posts no have date I have "Posté(e) %s à %s " but is OK if date less than One day: "Posté(e) il y a 3 heures" If not use, it's OK. Where is the problem ? Thanks
Last reply by Jim M, -
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Hi all, I am creating a database for news posts on my site's home page. I have configured permissions for the database like so: On my home page this is how it shows up. I then click on add a new record and get this page: Where am I going wrong here?
Last reply by Harrison Mayotte1, -
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- 1 reply
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When an error occurs on my website, system logs are starting to come and push the RAM, and my server crashes. Is there a way to disable System Logs? I can only see clearing options on the ACP.
Last reply by Jim M, -
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- 5 followers
- 20 replies
- 1.4k views
Hello, My site is running now with PHP Version 7.4.3, and forum Version 4.7.1. I wonder what the correct order of operation is to minimize the damage. Should I first upgrade only the server to PHP8? And only after that, the forum to 4.7.2?
Last reply by Nathan Explosion, -
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Here's what he's seeing when trying to access his moderator CP. If I disable the Courses app then he can access the moderator CP as expected.
Last reply by David N., -
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- 1 follower
- 2 replies
- 734 views
Removing 'guests' from the access list in the menu manager doesn't remove the search box from the top bar of my site. *Deleting* the menu item doesn't remove the search box. I'm using the Ortem theme from ipsfocus and there's no option in it for toggling the 'Search' box. I'm not sure if this is a theme or an Invision issue? Thanks! EDIT: Turned out to be a theme tweak was needed!
Last reply by Marc, -
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- 2 followers
- 4 replies
- 625 views
Hi, We have recently had an issue where facebook has stated we are in violation, for not having a Privacy Policy URL. We do and this has worked for ages. The page is visable, and can be access without logging in. I think it started just after we applied the last months update. I've noticed when I debug the URL, it comes back with error 403 on there tool. But does get the page, but the response code is 403. https://developers.facebook.com/tools/debug If anyone else can try there site on the lastest version, that might help me. Our google ads have also just stopped working due to the same issue. There is no way for me to contact faceboo…
Last reply by Randy Calvert, -
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- 1 follower
- 9 replies
- 932 views
Hello Community, I just enabled the integration with Google Tag Manager (two days ago); but it is not reflected in the html code of my site (see source code), I only have the codes of Google Analytics, but not yet those of Google Tag Manager. This is my configuration: And when viewing the source code: Regards.
Last reply by aceamericanwx, -
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- 1 follower
- 1 reply
- 524 views
Can anyone tell me if its me or this site that wont allow the feed to be added in the AdminCP? https://www.orlandosentinel.com/things-to-do/amusement-parks/disney-world/feed/
Last reply by Jim M, -
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- 2 followers
- 17 replies
- 1.1k views
Morning, I have a problem with registration, people just get an error message when they try to register, luckily someone I know spotted this for me. TypeError: trim(): Argument #1 ($string) must be of type string, stdClass given (0) #0 /home/myfootb1/public_html/applications/core/modules/front/system/register.php(406): trim(Object(stdClass)) #1 /home/myfootb1/public_html/system/Helpers/Form/FormAbstract.php(382): IPS\core\modules\front\system\_register::IPS\core\modules\front\system\{closure}('6') #2 /home/myfootb1/public_html/system/Helpers/Form/TextArea.php(119): IPS\Helpers\Form\_FormAbstract->validate() #3 /home/myfootb1/public_html/system/Helpers/Form/Tex…
Last reply by Miss_B, -
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- 1 follower
- 3 replies
- 438 views
Hello IPS, I test with changes of 4.7.12 BETA 3 and still getting the error for many customers who were able to process their payments normally before upgrade of PayPal API. I understand the error means that this is PayPal who declined to process the payment but on basis on what? It has not been redirected to PayPal yet, just clicked to pay (and now the redirection should occur). That may mean PayPal did not like some data you sent within pre-request? Are you sure all fields are processed correctly? I have read that v2 API is crazy if something is missing, e.g. city. Apart of that, the error is logged as happened to GUEST instead logged in member (I tested mysel…
Last reply by PatrickRQ, -
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- 2 followers
- 9 replies
- 668 views
Hi, I've tried this both with a Cloud installation, and a self-hosted test forum. Bot forums using the most recent release. Cloud: tired setting a colour for one category - I could detect no change. I tried setting a color for a forum - this worked. However, I cannot copy the values ('Use' or 'Color') to other forums. I can disable the setting and revert to standard, but even this seems hit and miss. I can set a colour for each forum independently. But I cannot fathom the precise conditions for the behaviour - it seems inconsistent. Sometimes, when I re-enable Use a Feature Color, it reverts to the first color I tried. Self-hosted: I cannot set a featu…
Last reply by Marc, -
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- 2 followers
- 5 replies
- 625 views
Hi all, I want to show some ads from a remote website. I use the plugin for the lateral blocks I configure RSS feed, number of items, cache delay Ads are correctely displayed .... but without pics. Is there any way to show the pics that are in each ad of the RSS feed ? Many thanks for helping
Last reply by Jim M, -
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- 2 followers
- 10 replies
- 1.1k views
REPLACE INTO `core_follow_count_cache` ( `id`, `class`, `count`, `added` ) VALUES ( NULL, 'IPS\core\Member', 0, 1681073816 ) Column 'id' cannot be null #0 /home/directory/public_html/forum/system/Db/Db.php(972): IPS\_Db->preparedQuery('/*directory_fo...', Array) #1 /home/directory/public_html/forum/system/Patterns/ActiveRecord.php(733): IPS\_Db->replace('core_follow_cou...', Array) #2 /home/directory/public_html/forum/system/Patterns/ActiveRecord.php(761): IPS\Patterns\_ActiveRecord::_followers('member', NULL, 3, Array, NULL, NULL, NULL, true) #3 /home/directory/public_html/forum/system/Member/Member.php(1541): IPS\Patterns\_ActiveRecord::_followersCount('member', …
Last reply by Gabriel Torres, -
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- 2 followers
- 9 replies
- 841 views
We do see the live topics feature, however after testing, there does not appear to be any way for users to participate. I created a test live topic and had a team member try and see/contribute, but they never saw a way to do this. All they saw was a round wheel on the page. I also tried to add them as a host and that had no effect at all. Is there anything that is preventing members seeing the live topic?. Thanks Hans
Last reply by Marc, -
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- 3 followers
- 9 replies
- 844 views
I received an email from AWS with the title, "[ACTION REQUIRED] - Update your S3 object access to maintain connectivity" and to be honest, I'm out of my depth. I'll do a bit of backgrounding for context. We're an old old site cloud hosted with IPS and we've never really needed to grow what we do with our site on a technical level. Everything is simple and the community JustWorks. Our storage size has mounted up a LOT over the last 20yrs so I transitioned our storage to S3 using my very minimal amount of knowledge, and it seems to work. We're also caching all image uploads against remote links to prevent image link rot (thanks Photobucket). Thus far, everything has wo…
Last reply by Marc, -
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