MPLEXO Posted July 13, 2023 Share Posted July 13, 2023 Hi, We have recently had an issue where facebook has stated we are in violation, for not having a Privacy Policy URL. We do and this has worked for ages. The page is visable, and can be access without logging in. I think it started just after we applied the last months update. I've noticed when I debug the URL, it comes back with error 403 on there tool. But does get the page, but the response code is 403. https://developers.facebook.com/tools/debug If anyone else can try there site on the lastest version, that might help me. Our google ads have also just stopped working due to the same issue. There is no way for me to contact facebook for help, so hopefully someone has an idea. Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 13, 2023 Share Posted July 13, 2023 You would need to speak to your hosting company if its being blocked at 403 level outside of the software, as only they would really be able to tell you why Link to comment Share on other sites More sharing options...
Solution Randy Calvert Posted July 13, 2023 Solution Share Posted July 13, 2023 This post was recognized by Marc Stridgen! Randy Calvert was awarded the badge 'Helpful' and 5 points. If you’re using something like cloudflare or another WAF, it may be blocking the request as a bot or non-human traffic also. Something to consider/check. Link to comment Share on other sites More sharing options...
MPLEXO Posted July 13, 2023 Author Share Posted July 13, 2023 Spot on, it was Cloudflare trying to challenge facebook verify, with a CAPTCHA. Once I turned off this, it worked fine... Didn't think to check this. All working again now. Thanks, Link to comment Share on other sites More sharing options...
Randy Calvert Posted July 13, 2023 Share Posted July 13, 2023 Awesome! Glad you got to the bottom of the problem! Link to comment Share on other sites More sharing options...
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