Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,926 topics in this forum
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- 1 follower
- 0 replies
- 354 views
Hello, The bar showing the rank follows space of main menu, so if the dropdown menu has too many buttons, this happens.
Last reply by Hisashi, -
- 7 replies
- 798 views
I'm attempting to use the REST API to have a member follow a forum topic, using the API found here: https://invisioncommunity.com/developers/rest-api?endpoint=core/members/POSTitem_follows As part of my integration tests, I am successfully able to create a member and a topic. I'm now attempting to have the member follow the topic, but I'm receiving errors. Ultimately, the URL I'm posting to would look something like this: https://community.justaskmax.com/api/core/members/421/follows?followApp=forums&followArea=topic&followId=543&followAnon=false&followNotify=true&followType=immediate The parameters I'm using are: followApp…
Last reply by Daniel F, -
- 1 follower
- 2 replies
- 670 views
Hello, how can I setup a achievement rule to give a badge for won days (reaction received; normally seen in profile view)?
Last reply by Nathan Explosion, -
- 1 follower
- 1 reply
- 385 views
I can't find the bug tracker anymore, but we just upgraded to 4.6 and now the buttons are missing in the app marketplace. Example below of a free theme. Edit to clarify: The button to purchase or upgrade the app is missing from the small, empty rectangular box above "Resource Information"
Last reply by Stuart Silvester, -
- 10 replies
- 670 views
We don't even have achievements enabled yet but the member titles of those who never edited them have all changed to "Newbie" which isn't great, but now I am wondering if when I enable them, everyone is started at zero, or are rules from previous contributions (now achievements) applied to the member accounts? For example there are rules for every 10th follower of an account, we have accounts with tens of followers, will that achievement get immediately applied then? And we have accounts with more than 500 posts, so does that achievement get applied too? I want to be sure what starting platform we have here, because although there is a ACP page that shows how ma…
Last reply by Dean_, -
- 2 followers
- 6 replies
- 972 views
Just out of curiosity because I'm not aware, after a developer submits an update to their app or plugin in the marketplace, how long does it take for IPS to approve it and for it to be live? Is it different for plugins vs apps? New vs update? I'm following two apps which are not yet available for 4.6 but the developers stated within their support topics that they submitted them last week. I'm just trying to level set my expectations and plan for upgrading some communities.
Last reply by AlexWebsites, -
- 6 replies
- 846 views
Hi, I'm using the 4 required nameservers with Invision, with the domain registered through GoDaddy. I'm not self-hosting. If I add the 2 required nameservers from Cloudflare in GoDaddy's settings, will it break the site? Would it be better to purchase an SSL from GoDaddy themselves and point the IP to Invision, rather than messing with nameservers? Thanks.
Last reply by Randy Calvert, -
- 1 follower
- 3 replies
- 585 views
Hi, How do we disabled social 'Profile photo synced' from displaying in All Activity stream? When social login updating or synchronizing user profile picture. I assumed this the same with IPB All Activity stream here; I check our user log, the user never login. Here is in user account activity; Thanks for any help 🛠️😊
Last reply by Umaar, -
- 12 replies
- 841 views
Hello, We are currently updating our forum. We are doing this upgrade manually, but the error "Duplicate column name 'status_author_id' " occurred during the process. Does anyone know what this is due to? If so, what should we do to fix it? Thank you in advance for your reply
Last reply by Adlago, -
- 1 reply
- 885 views
Hi! People have been telling me the registration page on my forum loads very slowly while they try to sign up. I contacted my hosting server (namecheap) but they say it loads perfectly from their end. Any idea what could be the problem and how to fix this? www.chattersforum.com Thanks!
Last reply by Matt, -
- 2 followers
- 2 replies
- 411 views
Hi all. Since 4.6, I have a weird issue in my profile pages. When you access a profile, while you are logged in or not, and have tried it on various browsers, and I have confirmation from one other board that they have the same problem... the sidebar on the left does not appear. Hit refresh and it appears, every time. Note that we've tried with all apps disabled and on an unaltered dev board. Anyone else? Thoughts where to look? Bug? Thx.
Last reply by Giray, -
- 2 replies
- 1.2k views
Hello, We've recently upgraded to Invision Community v4.6.4 and have a veteran member of our community reporting they are unable to login on their main home computer. They did successfully login on two work computers. I am running a custom theme mdPanel and have upgraded that as well. I have also instructed them to clear caches, clear cookies and site history. I've also cleared system cache in Admin. They're restarted their computer and the error is always the same, "Something went wrong. Please try again". Error 2S119/1. I'm hoping this is only an isolated incident but concerned more users could be seeing this and just not contacting us. Any idea on the issue? …
Last reply by Matt, -
- 1 follower
- 1 reply
- 670 views
Is it possible to force English alphanumeric (or any other rules) to topic naming convention?
Last reply by Matt, -
- 7 replies
- 689 views
I would like to know if you also have this curiosity in your customer interface the subscription has changed from a renewal once every 6 months to every month ! Is this a bug?
Last reply by Matt, -
- 2 replies
- 462 views
We upgraded from 4.5 to 4.6.4 this past weekend and all posts including notifications now have absolute date and time instead of "Posted x mins ago". I tried looking for a setting relating to how dates and times are shown in the ACP but can't find anything related. I also asked one of our developers what it could be and he doesn't know. For example, the top notification should say "57 mins ago". Anyway I hope someone knows what it could be and can help us out, our community is at www.neowin.net/forum
Last reply by Redmak, -
- 1 reply
- 572 views
Hello I'm looking for the theme files folder, before I had it in / httpdocs / Theme / ID And now, no matter how hard I look, I can't find the file since the update. Where have they been moved?
Last reply by Daniel F, -
- 2 followers
- 3 replies
- 890 views
Hello, I don't know if this is exactly a bug, but I don't think it should work like that, tell me if I'm wrong. When I search for a content inside Checkbox set and click, the markup doesn't work, it just looks as if it had been marked. Searching... When you click nothing happens
Last reply by Hisashi, -
- 1 reply
- 268 views
Friends i bought the base IPS last week and installed it and i have it all setup and running with new members and content. I went today and purchased the Blog, Pages, Gallery and Downloads applications. My question is, how do i install them on a running site ? I redownloaded the entire suite, do i upload it and add them that way or will i lose what i have already ?
Last reply by Miss_B, -
- 2 replies
- 568 views
Hello, A while back I started a thread about this, but it never really went anywhere. We got broadsided by spammers and there's literally thousands of messages in the queue before we realized and setup a filter / block. Selecting all, only selects all on that page and doesn't select across pagination. Can you please supply a solution, if even it's just a MySQl query to delete all requests when email matches xx or delete all requests when subject matches xx? That being said, since you do have a nifty filter feature it would be amazing if selecting all filtered results actually selected all results and not just the ones displayed on that page. Thank you, …
Last reply by Nathan Explosion, -
- 2 followers
- 9 replies
- 685 views
How do I stop this? I have no means to ban someone who is not a website user. There is no way I can see to stop this user from trolling us with spam via your Support Request system. Please help
Last reply by superaven, -
- 2 replies
- 353 views
Wiped my files, restinalled fresh. Same IP, same Domain. Getting this error: An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support.
Last reply by Wesker289, -
- 1 follower
- 1 reply
- 394 views
I have a member stating that his messenger inbox was full (I have it set to 50 storage limit) so he deleted all of his messages and the banner will not go away? Any idea what needs to be done? Thanks
Last reply by Genestoy, -
- 1 follower
- 3 replies
- 667 views
Last reply by Joey_M, -
- 1 follower
- 0 replies
- 295 views
I would like apply permission for differents categories of products, but ... I can't find it....
Last reply by kmk, -
- 1 follower
- 4 replies
- 697 views
I've gone ahead and changed all of the database tables to InnoDB for all of the IPS tables but the Support tool still complains that my third-party marketplace apps are still using MyISAM. After reviewing some of these tables I see that the developers use a combination of InnoDB and MyISAM in their apps. If you choose to change over to InnoDB for the IPS Suite should one also change all of the third-party database tables for consistency? Will there be any problems created by doing so?
Last reply by Chris Anderson,
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