Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,824 topics in this forum
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- 1 follower
- 4 replies
- 459 views
Does anyone else get this issue? See how it cuts off the top of the mini profile peek? Or know how to fix it?
Last reply by StevenT_505811, -
- 1 reply
- 410 views
I have upgraded to latest but my theme is from an older version. Where can I find the latest theme files to update them manually?
Last reply by Jim M, -
- 7 replies
- 1.2k views
Is it possible to set our entire forum to show all category boards in the toggled mode? Currently, they look like this: Each user can click the toggle close arrow on the right and make the category appear this way: I'd like the forum front page to keep all categories permanently toggled, showing a description for each category. To access the sub-boards, I'd like members to have to click into the category to see only the sub-boards in there. Is that possible? Thanks!
Last reply by Nathan Explosion, -
- 1 follower
- 1 reply
- 294 views
Hello, I can't embed a twitch channel/video here or on my site anymore, it is only shown as link: https://www.twitch.tv/fernstudium https://www.twitch.tv/videos/1260320129 And is there a way to also embed the chat, as described in https://dev.twitch.tv/docs/embed/everything ?
Last reply by Daniel F, -
- 1 follower
- 2 replies
- 526 views
Hi, I don't know if the platform has already this function, hence me asking here in the support forum. If that isn't the case, please kindly move this topic to the suggestions forum. Here in our website we have comments enabled for articles databases in Pages, with the option to store those comments in topics in a specific forum. The first post of the comment topic is created based on a theme template. If we change this template, then we need to click to edit the article and save it, so the system will update the topic's first post. The problem is that we have over 3,000 topics that need to be updated, and clicking on each one to edit + save is too tim…
Last reply by Gabriel Torres, -
- 2 followers
- 7 replies
- 620 views
I have auto renewals for supporting membership packages and customers are being charged twice except the duplicate is only in Stripe, not in IPB. Only one transaction ID matches up with the invoice (and only one invoice is created in IPB). This leads me to having to refund the additional (non-linked) transaction within Stripe.
Last reply by Marc, -
- 1 follower
- 1 reply
- 430 views
Hi so recently we've been having an issue. Some of our blogs we have as RSS imports. Usually announcements from our Steam pages, or other things we really would like to automatically import into our forum. The only issue... is that for RSS imports, there are a lot of missing pieces of content that traditionally would be added to a normal blog entry. Things like banner images, and other things (especially in grid view) look really awkward when missing... and there is currently no good looking method for RSS imports with blogs that aren't all missing banners and pictures for grid view. Is there any alternative view similar to grid view that would help make RSS imp…
Last reply by Marc, -
- 1 follower
- 7 replies
- 545 views
I would like to build a single sign-on functionality between my website and my invision community forum. The problem I am facing is that the website and the forum are hosted on different servers. Is it possible to create a single sign-on feature with that being said? Thanks is advance.
Last reply by Marc, -
- 3 followers
- 9 replies
- 778 views
Hi, I transferred graphics to Amazon S3. Background tasks completed successfully, but not all graphics changed the URL. In Pages app, article graphics have an old URL. Is there a tool to rebuild graphics from records in the Pages database?
Last reply by Marc, -
- 1 follower
- 6 replies
- 635 views
I have a forum set to only allow viewing or posting by users with 100+ posts. Both settings are enabled on this forum, but a user with five posts just posted a topic in that forum. Any ideas?
Last reply by Marc, -
- 2 followers
- 3 replies
- 946 views
Locked tasks: queue One of the background routine maintenance tasks has failed several times, which may indicate a configuration problem. #0 /applications/core/tasks/queue.php(43): IPS\_Task::runQueue() #1 /system/Task/Task.php(367): IPS\core\tasks\_queue->IPS\core\tasks\{closure}() #2 /applications/core/tasks/queue.php(55): IPS\_Task->runUntilTimeout(Object(Closure)) #3 /system/Task/Task.php(266): IPS\core\tasks\_queue->execute() #4 /system/Task/Task.php(229): IPS\_Task->run() #5 /applications/core/interface/task/web.php(42): IPS\_Task->runAndLog() #6 {main} #0 /applications/core/extensions/core/Queue/DeleteOrMoveContent.php(82): IPS\Patterns\_ActiveRe…
Last reply by Marc, -
- 3 replies
- 580 views
Hello, around 3 hours ago I upgraded my hosting plan because I have a developer I hired who made me a custom application waiting to implement the changes to my forum. In order to use custom made applications I needed to pay the higher hosting plan, which I did, but I really need the changes to be made, and it's still not letting him add the custom application. Could anyone please help?
Last reply by Jim M, -
- 1 reply
- 881 views
Hello, Currently it is possible to show the overall Sales per product. Is it possible, either by are already excisting plugin or something from the market place to show statistics of: PayPal: Product 1 (20 Sales), Product 2 (5 Sales), Product 3 (50 Sales) CreditCard: Product 1 (2 Sales), Product 2 (10 Sales), Product 3 (0 Sales) Banktransfer: etc.
Last reply by Jim M, -
- 1 follower
- 2 replies
- 281 views
I have hosted site, and I would like a full copy of my data, what is the process? Thank you.
Last reply by IveLeft..., -
- 2 followers
- 7 replies
- 796 views
Hello Invision, Thank you for the reminder email you sent (with subject: A reminder on support changes") Can you please clarify how we can contact your support team/community moving forward? We used to be able to send a support ticket by clicking the Support button. Here's a screenshot. I tested it today and nothing happens when I click on the button. I'm seeing a dark blue button at the right bottom of the page that says "Visit Our Community" - is this where we can ask for support now? Sincerely, Deb & Shell of Tizzit.co
Last reply by Marc, -
- 2 followers
- 10 replies
- 1k views
Why is support changed in this way? Should i ask for technical support in the board now while the prices were rising this year? I do have a technical problem and it would be expected to get this fixed not using the board but directly from the ips admins
Last reply by Marc, -
- 1 follower
- 8 replies
- 680 views
Is it possible for the management team to swap apps in a licence? For example if someone has a licence for just the Pages app, but wants the forum app instead (same value) is it feasible to swap those apps over?
Last reply by Davyc, -
- 5 followers
- 11 replies
- 996 views
Is there a way to configure the whole community with a login or register wall? So nobody can see anything before they register or login? Like Squarespace Circle, you have to register to have access, and you cant see whats inside? Help would be appreciated! Thank you!
Last reply by Manuel Molina, -
- 1 follower
- 3 replies
- 375 views
If I want to change this page url to ballinhoop.com/status/ how can I do that please show me the steps, thank you!
Last reply by Marc, -
- 4 replies
- 887 views
Hi. I love IPS. We use it for a lot of our communities. However we're getting to a point where having multiple communities running simultaneous copies of IPS is getting overwhelming. I'd really prefer if there was a way to have a single universal version of IPS, and then each domain has its own subcommunity in a single universal IPS install. I'm not sure if this is possible. Pretty sure it isn't, but if possible... it would be a great feature to have. I don't care if I'd have to pay for each IPS per-domain instance... but merely having a consistent user base across each domain would be fantastic. https://operationharshdoorstop.com/ https://drakeli…
Last reply by Jim M, -
- 1 follower
- 4 replies
- 492 views
I saw: $topic->isQuestion() $topic->mapped('title') But may I see all contents in $topic and other variables and objects used (and not used) in the templates? I looked in the API but didn't find anything helpful.
Last reply by Daniel F, -
- 6 replies
- 1.3k views
This issue has been persistent for over a year now, maybe two years. I've lost track in the pandemic, lol. I cannot figure out what plugin or app is causing this. Has anyone else come across this and do you know what it is?
Last reply by Jim M, -
- 3 followers
- 8 replies
- 670 views
Hi, The message below was received by a member, can you please let me know how best to help them? Thank you -------------------------- Lately on occasion when I click on 'submit' the submit button will gray out and change to 'saving'. Then after several minutes it will return to showing 'submit' with its normal appearance (no longer grayed out), but the post will not have been submitted. Clicking again on the submit button has no further affect. The last time this happened I clicked on the 'log out' under my user name and after a brief delay a screen came up with a "Error code: 2S119/1" in the lower right corner. Not sure…
Last reply by Marc, -
- 2 followers
- 6 replies
- 710 views
Anyone run into this issue? I can't open a support ticket because the page doesn't load. I get an error message. See the attached. Anyone know how to fix this?
Last reply by Marc, -
- 1 follower
- 4 replies
- 414 views
Does anyone know the easiest method to make it where when a user loads the website for the first time, some categories are by default minimized. I'll give you an example here https://gyazo.com/fa9de6604ec6cc0d70e75c8ca5845752 (circled in blue)
Last reply by Nathan Explosion,
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