Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Issues after server migration
- Last reply by Dean Hamer,
23,021 topics in this forum
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- 1 follower
- 1 reply
- 460 views
I get this alert in the ACP How to resolve it ? Reoccurring system log entries may be indicative of a problem that should be addressed. A summary of the top reoccurring recent log entries are shown below. Review the system log for further details. Message Error: Call to undefined method IPS\core\extensions\core\EditorLocations\Contact::attachmentPermissionCheck() (0) #0 {main} Count 25
Last reply by Jim M, -
- 2 followers
- 5 replies
- 806 views
How to reach the Ticket system for client support the new request bottom here https://invisioncommunity.com/clientarea/support/ gives the message , before it was showing an input form where i can submit the requet Oops, this help center no longer exists
Last reply by Marafa, -
- 1 follower
- 10 replies
- 602 views
Hi, IPS support team! A lot of time I can't change the position in Block Drag Edit Options in the front-end under my Admin account of the forum. Sometimes ago I asked about it but could not find an answer IPS Team support said this of November 23, 2021 : "If you cannot save the position, this likely is also related to mod_security or another security software blocking the request. Your hosting provider would need to review logs for that" Today, I asked hostinger support about this and they said: "I have checked the .htaccess file, it looks fine. I can assure you that this is not related to a server-side issue, if there are no external re…
Last reply by Nikoly Zelesky, -
- 1 follower
- 2 replies
- 733 views
I have this "403 Forbidden" page that appears after clicking on the "create topic" button with this error message "You don't have permission to access this resource. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request." where can this error come from?
Last reply by sousou, -
InnoDB issue
by kmk- 4 followers
- 19 replies
- 959 views
My ACP show a recommendation relate InnoDB, hosting provider say that DB already using InnoDB... Hello,Thank you for your reply.I have reviewed the database of your website and I can see that all tables are already using the InnoDB engine. You can review this via the phpMyAdmin in cPanel.> I am unable to confirm why this recommendation continues to appear. With this in mind, I believe that you can disregard it.I was unable to locate any specific issues from my end.Let us know if you need our help.
Last reply by Randy Calvert, -
- 3 followers
- 14 replies
- 882 views
Good afternoon, I have been working in emails for support and haven’t heard back in a few days so I wanted to post here. The last status from the staff stated management needed to be involved and it was escalated. Since January 31st I’ve been offline after changing nameservers to IPS’s servers. Are there any updates from management on this? It’s hard to be left in the dark for so long when you’re trying to build a site and a monthly customer.
Last reply by Marc, -
- 2 followers
- 5 replies
- 662 views
I have created some custom blocks and placed them on the page. I prefer not to show them on mobile devices. My configuration is: But this seems to be ignored. I have tried different blocks. Despite this setting, they are shown in mobile. Do I miss something?
Last reply by Marc, -
- 2 followers
- 7 replies
- 607 views
Hi so i was just on my website not to long ago and when i go back to my website it says im banned but when i go to the admin panel it dont say that so idk what is going on here is some pictures
Last reply by Marc, -
- 2 followers
- 7 replies
- 917 views
Hello guys, since some time, the users of my forum have problem with the notifications. This is a report I received from one of my users, with many other users confirming they have the same problem: Does anyone know what is the problem and how can I fix it? Is it a problem of Invision Community software or a database/hosting provider problem? Thank you in advance!
Last reply by Marc, -
- 2 followers
- 1 reply
- 780 views
Hello, I'd like to remove member to member messages (profile comments? profile wall messages? not sure what the exact name is) from the Status Update block. I like reading the users own status messages, but most of the messages posted on someone else's profiles are regarding classified ads (do you still have XYZ?) and they don't belong to the front page. How can these be removed from the block?
Last reply by Marc, -
- 3 followers
- 3 replies
- 337 views
Hey there My community has almost 20 years old. During this period of time, there have been lots of times where bots and spammers signed up and also users whose email has been changed. This makes that my server is trying to send emails to these old users and the delivery of the email fails. Potentially, this can be an issue and our server could be blacklisted. I know detecting this is difficult. I think there are plugins that listen to the SMTP reply in order to block an user. However, it would be interesting to have a tool in de ACP showing the member list with some info such as last login, number of posts, etc. and the ability to multiple select user…
Last reply by Marc, -
- 2 followers
- 2 replies
- 786 views
I have two language packs on my Invision Community - Spanish (PR) and English (USA). Is there a way that I can make a URL to open the site on one language or the other? Eg. mysite.com/?lang=es or something like that. I noticed that each language has an id so I'm hoping there is a way to do this.
Last reply by DawPi, -
- 1 follower
- 3 replies
- 584 views
Guys, I didn't find anything... Is there a way to easily bookmark a topic and then be able to access it? As if it was a way to "Save" him.
Last reply by Marc, -
- 1 follower
- 2 replies
- 286 views
Once we upgraded to 4.6, some posts are being submitted twice/duplicated. Even though the members submit once. It doesn't seem to be issue with all members, but definitely with some. Double Post Example
Last reply by Marc, -
- 2 followers
- 2 replies
- 989 views
I hope I can explain myself, this is probably very basic but I havent figured it out. I would like to have a news blog, written by my company, not the community. Like the news blog Invision Comunity has... What I like is that only Invision's staff write on that news blog. But when I go to my blogs link, I see posts that I have written in club blogs, as well as posts I have written on a blog I created named Insights. I would only like to see, and I would only like members to see the posts from insights in the blogs link. Also, for some reason I have this squence whet I see two times the word insights... I wo…
Last reply by Marc, -
- 1 follower
- 3 replies
- 550 views
I had a Test Install but it was under a subfolder of the live site. I have moved it out to it own subdomain folder. How do I change the test site authorized location.
Last reply by Marc, -
/del
by sokolyansky- 1 follower
- 12 replies
- 787 views
del
Last reply by Marc, -
- 2 followers
- 1 reply
- 483 views
Good morning, There is a problem with the customer view in ACP. It does not display the total amount spent by a user. It does show it on most users but this user in particular does not. I think I saw a couple more the other day. See the attachment. The user has already spent 20 EUROS, but that amount is no shown. The username is: rezoner I need your help. Thanks a lot
Last reply by Marc, -
- 1 follower
- 4 replies
- 572 views
The following error is showing up on my main forum page since upgrading to 4.6.10 Any insight on what the $loadedHooks property refers to? Thu, 03 Feb 2022 02:07:20 +0000 Error: Access to undeclared static property: IPS\IPS::$loadedHooks (0) #0 /srv/www/[...]/public_html/forums/system/Dispatcher/Front.php(652): IPS\_Log::log() #1 /srv/www/[...]/public_html/forums/system/Dispatcher/Dispatcher.php(155): IPS\Dispatcher\_Front->finish() #2 /srv/www/[...]/public_html/forums/index.php(13): IPS\_Dispatcher->run() #3 {main} #0 /srv/www/[...]/public_html/forums/init.php(1005): IPS\_Log::log() #1 [internal function]: IPS\IPS::exceptionHandler() #2 …
Last reply by Marc, -
- 1 follower
- 9 replies
- 1.7k views
What is the recommended method for using multiple colours in group names. After setting the group formatting colour is adding this in to the group name field okay? Invision Community <span style='color:#666999'>Team</span> It has worked fine for decade(s) (and still functions without problems) I do come across fields like this in AdminCP where groups titles are listed... Team"' href='https://bringbackticketsupport.com/?app=core&module=members&controller=groups&do=permissions&id=666'> Invision Community Team Ted.
Last reply by Marc, -
- 2 followers
- 3 replies
- 783 views
There was an error authenticating with the Marketplace. Please try again later or contact technical support for assistance. Our Marketplace server received an unexpected response from your community. Please ensure your community is up to date and web accessible (localhost installations are not supported) and contact technical support if the issue persists. (server_error) this is the error i get when trying to access the market place please help as i can not figure this out and need it resolved asap OK
Last reply by Pescao6, -
- 3 followers
- 6 replies
- 1.1k views
Hello, please tell me how can I set the default Romanian language?
Last reply by Pescao6, -
- 1 follower
- 2 replies
- 766 views
Hello, I cannot find the ACP or CSS parameter to change the color of the "active day" [ 1 ] and the color of the duration period for an event Thank you for your support
Last reply by jffuchs, -
- 1 follower
- 2 replies
- 427 views
Hi all! Is the a way to disable the "Post before register"-feature completely? Thanx for help Frank
Last reply by Frank Oeffelke, -
- 2 followers
- 9 replies
- 712 views
Hello, I always update DEV site first before moving on to production. The Beta 2 update, when finished left all browsing on my site, public and private, displaying only blank white pages. I restored the site by reloading the current production release. (Of course, I had file mismatch errors, but everything was functioning normal.) Today, I upgraded site to 4.6.10 release. Same issue. The previous production release is unavailable, and I did not save it. May I please get some guidance on how to handle this? Thank you
Last reply by Jim M,
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