Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
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- 1 follower
- 2 replies
- 538 views
Hi, I have tryd to add buttons/tools to CKeditor. most of the buttons "brake" all oter tools in the ckeditor. and in order to get them back i need to restore to the default ckeditor. buttons in the acp i have tryid to add , Ajax Data Loading, Paste Tools and after finishing adding the plugin this happens: until i restore to default thanks.
Last reply by amiaz peisach, -
- 1 follower
- 3 replies
- 504 views
Hi, I'm trying to add send grid to my board. I have open the account in send grid, created the API KEY, gave the API KEY full access. copy the API and try to add it the the board API I receive "2C339/1 The API Key you supplied appears to be incorrect. Please check your API Key and try again." in the send grid, my server IP have been added and write on its IP method - API KEY please help, thanks.
Last reply by Marc, -
Hi, I set up my Invision Community Platform in a way that people need to purchase a product (recurring product) to register as a member. But, I already have hundred of members that I need to import manually (they already bought a product on an external service). I tried to add manually a member, from the PC admin, and these members can't access to the content (platform ask him to purchase a product). How can I bypass this ? so these members who already purchased the product via an external service, can access the content without the need to buy (again) a product. Thank you very much in advance for your help. Livio. PS: I tried to disacti…
Last reply by Marc, -
- 1 follower
- 13 replies
- 869 views
Good evening Invision, I have a small error on my website. I’ve tried to upload a picture onto my website and it came up with the error „6”, and it says to contact the support team. I logged into the admin panel and I have noticed, that there was critical error. I have opened it and it said that I have to paste this „define( 'TEMP_DIRECTORY', dirname( __FILE__ ) . '/uploads' ); „ into the constants.php file to resolve the error. After I’ve done this, the error is still showing on my website. None of the users cannot upload their avatars or post any pictures on the website. Please, get back to ma as soon as possible. Any help will be much appreciated. …
Last reply by Marc, -
- 2 followers
- 2 replies
- 570 views
I have a custom profile field for "Discord Handle" that I require on forum registration, as our community is tied to our Discord. The field type is "Text", however when someone attempts to register, it says their entry is invalid. It is rejecting the use of the # sign inside the text field, which is needed, because, as you all know, all Discord usernames are in the format of their handle followed by four numbers with the # in-between. Any thoughts? Signup page: ACP > Member Profile Fields - (Note: The description fields and Regular Expression fields are empty.)
Last reply by Marc, -
Lately I've seen this happen where sometimes I'll type an answer, click "Submit Reply" and the "Submit Reply" button is dimmed to indicate I've clicked it, yet the post doesn't seem to be added (the text entry box stays open). If I refresh the page then I realize that the post had been added. When this happens, I can tell it's happening to others as well because they must click "Submit Reply" again, resulting in double or triple posts.
Last reply by David N., -
- 1 follower
- 1 reply
- 377 views
All my users who are not part of the Administrators group are blocked from accessing content and shown a message requiring them to subscribe. I don't control subscriptions in the community, however. There should be no requirement for a subscription within Invision. All my controls are done through what groups a user is a part of, and they are included in the groups when I add them to the community.
Last reply by Marc, -
- 1 follower
- 4 replies
- 549 views
Since yesterday, the newer topics on my forum show 0 views??
Last reply by Marc, -
- 2 followers
- 9 replies
- 835 views
My site suddenly white screened this morning. We do have siteground setting set to automatically upgrade php versions. When I checked it was set to: 7.4.29 So I rolled back to 7.3.33 and the site came back online. I tested these versions PHP8.1.6 and PHP8.0.19 and both these white screened as well. So the only version working I can choose from is 7.3.33 However I get a warning saying "We recommend that you do NOT use a PHP version 7.3 or below, as these PHP versions are out of active support and their use will soon be discontinued on our servers." Please advise on what we need to do to get a newer version of PHP that does not cause a wh…
Last reply by Marc, -
- 2 followers
- 4 replies
- 582 views
Hi I need to delete an old page and I need to make a redirect 301 to a External page in diferent domain. It is possible to make it in cloud IPS? I need to make: redirect 301 /test/ https://newdomain.com/test Thanks a lot!
Last reply by Lindor, -
- 1 follower
- 5 replies
- 635 views
Im trying to get Google Search Console set up but having issues with the TEXT records in the DNS configuration. Google search console is telling me to verify domain ownership via DNS record but when I enter the TEXT record into Domain.com ive waited 26 hours and it still isnt verified. any help?
Last reply by Marc, -
- 1 follower
- 5 replies
- 686 views
Hello, When I first tried to upgrade the board, the Auto Update failed. After manually downloading the update and uploading it I'm now getting the following errror: It then gives me a list of files to change the permissions, the promblem is I'm not sure what permissions I should be using to get it to work. I'm with Godaddy, as anyone else had this issue before and how did they resolve it?
Last reply by Marc, -
- 1 reply
- 515 views
I want to change a special members group (1400 members) , into normal members and the task wont run automatically. does it work as a cron job? how to make it run?
Last reply by Jim M, -
- 2 followers
- 30 replies
- 1.3k views
Hello, I have a problem with the registration email. When someone registers, they are asked to confirm their email, if they click the link, they are redirected back to the "Please confirm your email address" page. If I remove the red part from the link, it works. Is there any way to fix this? https://domain.tld/index.php?app=core&module=system&controller=redirect&url=https://domain.tdl/index.php?app=core%26module=system%26controller=register%26do=validate%26vid=76015da2b5d39018bd618a73821ce0db%26mid=12&key=6a382cf3020360b4bc93ebecb511edba64217a407cf97e03526b5ad1f5531655&email=1&type=registration_validate
Last reply by Jim M, -
- 1 follower
- 7 replies
- 1.7k views
Hi there, my maintenance task cron job is failing. When I try to run it manually on the CLI I get the following error: # /usr/bin/php -d memory_limit=-1 -d max_execution_time=0 /var/www/html/applications/core/interface/task/task.php 710eec566b32f52cd33c9dfcd1824fdc PHP Fatal error: Uncaught Error: Call to undefined function IPS\mb_internal_encoding() in /var/www/html/init.php:556 Stack trace: #0 /var/www/html/init.php(1583): IPS\IPS::init() #1 /var/www/html/applications/core/interface/task/task.php(29): require_once('...') #2 {main} thrown in /var/www/html/init.php on line 556 I recently switched servers from an on-prem hardware solution to AWS instances. Everyth…
Last reply by jwdenzel, -
- 2 followers
- 10 replies
- 739 views
Just FYI: I have opened this old archived topic in my browser https://invisioncommunity.com/forums/topic/292909-ipboard-3-is-crashing-using-ie-8/#comment-1855706 Suddenly I get a notification that a new answer has been added to this topic. After refresh I see the "answer": After another refresh the answer disappear, but after a while a get another notification that a new reply is added. It is the same.
Last reply by Stuart Silvester, -
- 1 follower
- 1 reply
- 789 views
Says invalid currency but USD is supported. Wondering if anyone else having this issue with Alipay all other payments work and Alipay is enabled in stripe. Stripe support said it was an error with integration.
Last reply by Marc, -
- 1 follower
- 7 replies
- 947 views
Hello,I have a problem with the notifications in my forum.If I press the bell at the top, the following error message appears: Error: Call to undefined method IPS\core\Messenger\Message::reactionType() (0) #0 /var/www/vhosts/XXX.de/httpdocs/system/Notification/Inline.php(239): IPS\core\extensions\core\Notifications\_MyStuff->parse_new_likes() #1 /var/www/vhosts/XXX.de/httpdocs/system/Notification/Table.php(108): IPS\Notification\_Inline->getData() #2 /var/www/vhosts/XXX.de/httpdocs/applications/core/modules/front/system/notifications.php(57): IPS\Notification\_Table->getRows() #3 /var/www/vhosts/XXX.de/httpdocs/system/Dispatcher/Controller.php(101): IPS\cor…
Last reply by Adriano Faria, -
- 1 follower
- 1 reply
- 344 views
We're undergoing a bit of a spam attack at the moment, lots and lots of registrations from the same 2 or 3 domains and they're all bouncing. We use Sendgrid for our email on their free tier and this current problem has tipped us over our free tier usage limit which is a pain. Normally we get 5 or 6 new registration attempts a day but for the past 3 or 4 days it's been approaching 100, which is our limit for emails. Given the low numbers it's probably someone trying manually all day but it would be nice to ban those domains they are trying to use.
Last reply by Marc, -
- 1 follower
- 3 replies
- 659 views
Hi, I see here in this forum as whom browsing this section, how this be done, is it possible to share this? Thanks.
Last reply by Marc, -
- 2 followers
- 8 replies
- 800 views
Hello, I wanted to upgrade to last version my ipb forum unfortunately in the step 7 on the script i got this message "1060": Duplicate column name 'prompt' Can you help me to fix this please ?
Last reply by Marc, -
- 3 replies
- 671 views
I forgot where I can change the site logo, I though it was in the advance configuration under setting but now is gone, help!
Last reply by Randy Calvert, -
- 1 follower
- 5 replies
- 519 views
Hi, I have iframe code insert in a club page, right now the Edit page button is blocked by the iframe element that don't let me delete or modify the page, how can I block the iframe load to access the button? I want to delete it.... it should be a bug because that button shouldnt behind that element
Last reply by Jim M, -
- 2 followers
- 4 replies
- 670 views
Good day folks, something I have been trying to figure out is, when I click on an RSS Feed for a forum or any area in my community, I get presented with this error. For example, if you'd like to try it out, just go to this forum for starters: https://thepatriotwoodworker.com/forums/forum/27-general-woodworking/ Then scroll down and choose the RSS Feed for the forum, and see what you are presented with. Any help is greatly appreciated!
Last reply by Marc, -
Hey IPS Team, I ran into a bug in reagards to the "Allow HTML" functionallity. Steps to reproduce: place an image tag within the source code editor like this: <img src="123.jpg"> if 123.jpg is not a full URL but a relative one like "/uploads/monthly_2020_01/xyz.jpg" the (fully working!) image tag gets replaced by a <span> upon submitting the form This also happens with (fully functional) base64 encoded images pasted directly into the html source code editor <img src="data:image/png;base64, iVBORw0KGgoAAAANSUhEUgAAAAUAAAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO9TXL0Y4OHwAAAABJRU5ErkJggg==" al…
Last reply by DReffects2,