I created an In Memory of page.

I just tried to edit it and got this error. It won't load the widgets.

I went to the main page and tried to open page editor, and got the same error.

I tried on the default theme, I tried with all customizations inactivated.

https://www.awesomescreenshot.com/video/38908081?key=9875bb4ca2c878f18cebafe4d91bca7d

Could you please provide a link to the page in question? If you do not wish to post this publicly, please add it in the notes section of the access details page of the Client Area.

https://squarewheelscycling.com/index.php?/in-memory-of/

Looks like there is a 500 Internal Server Error preventing the page from loading. Please check your server error logs and provide us that entry (please do not provide the whole log).

I cannot open the Page Editor on any page without that error showing. This did not happen previously.

Just now, Square Wheels said:

I cannot open the Page Editor on any page without that error showing. This did not happen previously.

As mentioned, there is an error preventing it from doing so and we will need the server error log entry to determine what that error is.

Is this what you need?

squarewheelscycling.com

That is your access log, we would need the error log.

1 hour ago, Square Wheels said:

Is this what you need?

squarewheelscycling.com

What I think that @Jim M means is the errors that are logged in the Server Error log page.

Edited April 18Apr 18 by Miss_B

This?

error-log-04-18.txt

That is not the correct error log. You will want to contact your hosting provider or server administrator if you are not sure how to obtain this.

30 minutes ago, Jim M said:

That is not the correct error log. You will want to contact your hosting provider or server administrator if you are not sure how to obtain this.

Can you please give me more specific instructions? I sent 6hen to this post and that is the file they gave me.

Just now, Square Wheels said:

Can you please give me more specific instructions? I sent 6hen to this post and that is the file they gave me.

As I am not your hosting provider or server administrator, I do not know how your server is configured so cannot provide more instructions. It is the responsibility of the self-hosted customer to be able to obtain these required logs.

The log should contain errors from your server when PHP encounters an non-passible error.

Of course, if this is something that you're not comfortable performing, our Cloud is available for you as this would be fully managed by ourselves.

How about this? I was able to open it in Word and WordPad.

Thanks

error_log (1)

That is the correct log but, unfortunately, we will require the entry which is associated, not the whole log as mentioned. There are too many items in that log for us to detail what is the error. You will want to trigger the error and then grab the date/time for when you triggered then grab the associate error log entry.

Support said the fatal error was at the end.

8 minutes ago, Square Wheels said:

Support said the fatal error was at the end.

That is an error with a third party applciation, birthdaygreeter so you would want to remove that if it isn't compatible with the version you're on or contact the author of the third party application.

1 minute ago, Jim M said:

That is an error with a third party applciation, birthdaygreeter so you would want to remove that if it isn't compatible with the version you're on or contact the author of the third party application.

As I mentioned above:

"I tried on the default theme, I tried with all customizations inactivated."

Just now, Square Wheels said:

As I mentioned above:

"I tried on the default theme, I tried with all customizations inactivated."

I'm afraid, that is what the error is so either that is not the correct error or you will need to contact the author of that application for assistance.

The error is on a method signature of a widget. Sorted. 👍

Edited April 22Apr 22 by Adriano Faria

Glad to hear you managed to get it resolved