Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- An error occurred - after server migration
- Last reply by flrn98,
23,026 topics in this forum
-
- 1 reply
- 585 views
I have been trying to set up auto-moderation or, at least, be able to ban a "Guest" IP address that keeps spamming my site despite having hCaptcha on, etc. Sadly, we need a guest-friendly forum so people can ask questions before joining our site. Is there a way to ban a guest's IP address? Thanks and Warmest Regards!
Last reply by Jim M, -
- 1 follower
- 3 replies
- 762 views
Hello, I am trying to use Grammarly in the topics, but it's not even an option. However, when I create a new topic in a Page, the Grammarly plugin will be enabled and WORKS LIKE A CHARM. See attachment. It shows Grammarly's plugin attached to the editor when I compose a new post in the Pages application. Why isn't the option to use Grammarly in regular posts in the forums? It's the same editor and the same application (IPS forum). It works great. Been using it for a few weeks and never ever had an issue with it. Thanks
Last reply by Jim M, -
- 1 follower
- 8 replies
- 873 views
Hi everybody, I am new here so please be patience with me 😄 Just installed a fresh copy of latest IPS. All good until first user wanted to register. On his computer "register" page works well, but "register" button has no effect on him. Click it and doesn't change a thing ... Same thing for other user, same for other person. Seems to work only for me .. I have checked around here, but no similar problems. Second problem, as I said ... register works only for me (for unknown reasons), but still I don't receive confirmation email. I tried with yahoo and gmail, nothing. No errors in Email logs. Here around the forum I could find a viable solution …
Last reply by Jim M, -
- 4 replies
- 720 views
Can you embed a Youtube video in custom blocks? I'd like to put a youtube video above my chatbox so during official streams members can chat and watch at the same time. But links and the youtube embed link doesn't seem to show anything
Last reply by james tonks, -
- 3 replies
- 769 views
Hello In my admin cp The URL of page the error occurred on was https://www.oldlibar.website/admin/?app=core&module=system&controller=upgrade #0 /home/oldlndse/public_html/applications/core/modules/admin/system/upgrade.php(553): IPS\core\modules\admin\system\_upgrade->_getDownloadKey('nenad_z@bredban...', '107024') #1 /home/oldlndse/public_html/system/Helpers/Wizard/Wizard.php(181): IPS\core\modules\admin\system\_upgrade->_login(Array) #2 /home/oldlndse/public_html/applications/core/modules/admin/system/upgrade.php(109): IPS\Helpers\_Wizard->__toString() #3 /home/oldlndse/public_html/system/Dispatcher/Controller.php(118): IPS\core\modul…
Last reply by Mark H, -
- 2 followers
- 6 replies
- 941 views
Hi there, Just to notify the team. When performing an upgrade of my community (self hosted) from 4.5x to 4.7.0, the automatic upgrade failed and it prompted me to upgrade manually. I followed the installation guide to complete the manual upgrade, downloading the 4.7 installation files from my client area and uploading my files over FTP successfully. However when I visited admin/upgrade I was prompted that there was an issue with the following file not being correct: [root]/community/applications/core/modules/admin/system/upgrade.php It stated that the file was not for the correct version, or the permissions were not correct. However after double checking p…
Last reply by Marc, -
- 3 followers
- 3 replies
- 558 views
Hello, I was wondering wether someone could tell me how many active subscriptions are possible? I read somewhere in a topic that only ONE active subscription is possible. Is that true? Can't different subscriptions with different user groups and permissions be created? Thanks
Last reply by DawPi, -
- 1 follower
- 3 replies
- 435 views
Hi, We are configuring new development and staging environments of our forum and since both environments are restricted to only our IPs, we struggle to sign in to Invision Marketplace from the Admin CP. I'm already familiar with the solution in this topic but if possible, I would need to know the IP range used by remoteservices.invisionpower.com. We successfully tried allowing one IP a couple of months ago but changing the setup every time the IP changes is not a long term solution.
Last reply by Randy Calvert, -
- 1 follower
- 5 replies
- 669 views
I'm opening this in a client's behalf. They're getting Error code 2S100/2 when clicking in the link to use the contact form at the bottom of the email: URL: domain.com/contact/
Last reply by Marc, -
- 1 follower
- 2 replies
- 507 views
i can't find the option to add a custom block ? IPS 4.7
Last reply by Statham, -
- 2 followers
- 4 replies
- 727 views
Rounding in Commerce doesn’t seem to be consistent, giving different prices in different locations: Product view page: Other places (Listing, Checkout …) If you want to replicate it, the price of the product is 39,50 € with 19% tax applied, which is 47,005. So, it looks like the 5 at the end is sometimes dropped and sometimes used.
Last reply by Marc, -
- 2 followers
- 7 replies
- 743 views
Hi Team, I have been staring at this update and have been nervous to try and push it through. Sometimes software updates break more than they fix/help. Today I clicked it and figured maybe I should give it a go... When I click it I am met with the following message. I then click GET SUPPORT. And see the following. Logs states: If I click disable Third Party APPS. I see the following I am not sure where to go and what to do... Is there a fee I can pay to have this fixed by tech support for me? Happy to pay for professional help.
Last reply by Marc, -
- 2 followers
- 7 replies
- 612 views
Hello everyone, in the forum on my website should be the possibility to simply reply with text. Currently, however, an image is required and replying with text isn't possible. Unfortunately, I don't find that point in the settings.
Last reply by Marc, -
- 2 followers
- 1 reply
- 283 views
It is ok leader manage members, it is ok moderate content, but isn't ok leader withou limitation create Page, Discussions, Blog, Gallery...etc. Indeed I would like set a template of features for club creation....I want to create club for differents organizations, but I need that template to avoid editing one by one on each details. Then I need to assign some leaders to manage the club, but they don't need ability to create page and others features more.
Last reply by Marc, -
- 2 followers
- 2 replies
- 735 views
Which size px is good for the forum icon? due that image and others will affect the performance of page load right?
Last reply by kmk, -
- 1 follower
- 5 replies
- 706 views
Attempting to upgrade from 4.7 to 4.71 Result: There are no applications available to upgrade
Last reply by webmaster1, -
- 1 reply
- 369 views
Help please.... Is there a way to change how the "number of views" number displays in the topic and/or topic listing? For example, instead of 4.5K views, have it show 4,500 views? At least up to 10K. After that, the numbers would be getting too long to look decent. Please see screen shot. PS: I've looked for settings that might manage how numbers display, but did not find anything. Likewise, I searched here and came up empty.
Last reply by Jim M, -
- 1 follower
- 14 replies
- 794 views
You need to ask the IPS about it how it will be handled by IPS4. My app is extension for a key generations in the Commerce, but payment process and everything else is provided by IPS4. In my app you have option to refresh the key but it need to be done manually. Hi, I got this message from the author of this application -> Would you mind explaining a little bit how this would go? Thank you.
Last reply by Jim M, -
- 1 reply
- 482 views
This may not be an IPS configuration. In fact I think it is probably outside of IPS configuration, but Elastic Search is a selectable feature for driving search. Since Elastic Search is a configurable choice to use for driving search results, this issue came up. When a user searched for a term, what happened was that the ES query turned out results that matched similar words. This was not intended. So the question I'm asking is, for those who have integrated ES into their IPS for search, did you customize the ES back-end to tune the search to be verbatim search? Here's an example of what we saw in a live-site: The observation was that a term was se…
Last reply by Jim M, -
- 1 reply
- 582 views
Weird issue I have run into without knowing why it happens. When you are writing a thread everything shows fine such as the images attached. However, once the thread is posted all images do not show. If you try to right click and open image in new tab it shows spacer.png but if you do this inside the edit thread it works fine. It also shows everything fine if you hover the thread title in the forum shows everything in the page properly. https://gyazo.com/025c3966105412d0f65a8b14b88cc48e Any idea why this is happening or what can be the reason? Thread link: https://forum.grinderscape.org/topic/6257-fresh-start-hot-fixes-economy-revamp-…
Last reply by Jim M, -
- 4 followers
- 10 replies
- 866 views
I have seen tutorials on how to customize the look of a forum (colors, logo, etc.) but is it possible to do the same with the Gallery? I have not yet installed the forum as I currently have a bbPress one that my members are used to, but the Gallery would be a new feature on my site. I would like to have it somewhat close to the look of the rest of the site. Where would that be done?
Last reply by Jim M, -
- 1 follower
- 18 replies
- 783 views
Hello, I have the block "Clubs" in the home page of my website. I have found an issue (bug?) with that. These are the settings I have: And this is what I see: Everything correct here, but 9 minutes ago I have added a reply in the club "TEST 1", and the club "TEST 2" is still listed first. Clubs are sorted by latest activity, so TEST 1 should be ranked first. This will happen (according to my previous experience) in 30-40 minutes from the latest reply. I guess in a few minutes TEST 1 would finally get to the first position and TEST 2 to the second position, but it will be more than 30 minutes after the reply to a thread …
Last reply by Marc, -
- 2 followers
- 7 replies
- 716 views
I use a "small" site as a test site. I installed the Gallery on there and tested some things. Now, I want to install it on my "live" site, but it won't let me as it says it still has one installation active. How can I have one live and one test installation as allowed? How to identify that "test" site as such?
Last reply by Marc, -
- 2 followers
- 7 replies
- 808 views
i see this 2S119/1 The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information.
Last reply by Marc, -
- 1 follower
- 9 replies
- 1.1k views
Hello! I can no longer find the SQL Toolbox in Get Support -> SQL Toolbox. Was it moved or removed? Thanks.
Last reply by Marc,
Announcements
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
