Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,826 topics in this forum
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- 3 followers
- 7 replies
- 561 views
Hello, Does anyone know what is happening? When I go onto my site, I get these banners. I confess, I haven't upgraded in a while. When I click Upgrade Now and go through the normal process, it gets to the "Applications" stage and then I get this: After that it takes me back from the site, and the Upgrade Notice banners come back. Anyone have any ideas for how I can upgrade the site? My thanks in advance, Invision Community!
Last reply by Jim M, -
- 2 followers
- 3 replies
- 524 views
None of my new members are getting their verification emails, they aren't going to spam or junk either!
Last reply by Marc, -
- 1 follower
- 4 replies
- 433 views
Attempting to upgrade another of my sites this morning and have received a bit of a different page than the one I got yesterday morning. this one won't let me back out and run it again via a reload.
Last reply by Marc, -
- 1 follower
- 12 replies
- 995 views
Hi I created a custom user group and added the ability to lock and unlock own topic, but it's not working unless I active the "Can manage alerts?" access too But then there will be another issue, the users will be able to lock and unlock all topics, not just their own topics I am on latest version 4.7.3 PHP 8.1.9 MariaDB 10.6
Last reply by Marc, -
- 1 follower
- 4 replies
- 540 views
Dear IPS Support, there seems to be an issue with topics created by a guest. (guest = deleted user) Latest IPS version is installed. Administrator/Moderator is not restricted. Topics where the creator is available can be closed. Please have a look.
Last reply by Marc, -
- 1 follower
- 2 replies
- 836 views
The current Sub Forum listings clutter my index page. How do I remove the Sub Forum listings from my main page/index?
Last reply by Gary, -
- 2 followers
- 16 replies
- 1k views
Hello I'm trying to add a custom html page to put up on my site when it's either being maintained or when people get an error. I followed the guide I saw on the site about adding a new file to the home dir called constants.php I did this but it's not showing any suggestions?
Last reply by Jim M, -
- 2 followers
- 5 replies
- 636 views
Hello, is there an ad above the forum with top stats? i.e. users with the most posts, last x posts, newest users?
Last reply by Marc, -
- 2 followers
- 9 replies
- 1k views
Hello, after upgrading from 4.7.2 to 4.7.2.1 we are having issues with Background Processes and locked Tasks. If i try to "manually run them now" i always geht the following Error: ValueError: imagecolorsforindex(): Argument #2 ($color) is out of range (0) #0 /www/htdocs/system/Image/Gd.php(224): imagecolorsforindex(Object(GdImage), 255) #1 /www/htdocs/system/Image/Gd.php(183): IPS\Image\_Gd->_manipulate(240.0, 240.0, false) #2 /www/htdocs/system/Image/Image.php(255): IPS\Image\_Gd->resize('240', 240) #3 /www/htdocs/applications/gallery/sources/Image/Image.php(1521): IPS\_Image->resizeToMax('240', '240') #4 /www…
Last reply by Daniel F, -
- 1 follower
- 4 replies
- 784 views
The update process started and then I get the following screen saying it can't continue and it is stuck. I disabled the couple plugins/apps I had installed prior and still this happened. Now getting a 500 error that states: We're sorry, but a temporary technical error has occurred which means we cannot display this site right now.template_store_missingYou can try again by clicking the button below, or try again later. Please help!
Last reply by My Sharona, -
- 2 followers
- 12 replies
- 796 views
Hello, I have a page with lots of blocks, with some blocks also in the sidebar. If I open the page from mobile, I will first see all the blocks in the "main" page, and then at the end of the page all the blocks from the right sidebar. Is it possible to change the position of the sidebar blocks from mobile? If I open the page from desktop I see the first block of the sidebar at the very top of the page, but if I open it from mobile the block is at the end of the page. Can I choose to have the sidebar block at the top of the page (or at least in a higher position) from mobile view? Thank you! Balto
Last reply by OptimusBain, -
- 2 followers
- 15 replies
- 1.2k views
Hi team, I've a doubt. I need to keep updated my user list in ActiveCampaign by Zapier. I only can use the user group changes to segment the active and inactive users. So I can create a Zap to make this, but I see in the "Recent Account user Activity" that the primary group change in every renewal, even when payment is correct. First changes Member -> Old Member and then changes again from Old Member -> Member. Why? The user only renewal with a correct payment! This situation can generate 2 zaps, the first zap for me is that user not renewal your subcription so I need to eliminate it from some automations and send a good bye mail. Few seconds later, with new za…
Last reply by Daniel F, -
- 3 followers
- 7 replies
- 926 views
Hi team, my zapier app send me some mails with error zaps sended by IPS. Zapier turn off the zap automatically by this error. I have created a zap when a IPS member is edited and send the email, name and primary group to update my client in ActiveCampaign. I update manually the user email with id=2330, IPS shoot a zap and ActiveCampaign receive empty fields and returns this error because not contains any ID or email. I've many errors in the last hours for the same zap and it looks an issue or bug in the zapier connection. Some zaps sended haven't any user changes so probably IPS are sending zaps in more cases that we need. Can you take a look and solve…
Last reply by Lindor, -
- 2 followers
- 16 replies
- 1.1k views
I tried going to my client area and it says my license does not include email assistance??? I was getting the DB table warnings about changing from MyISAM to InnoDB and then table configuration not being dynamic in my control panel. I followed instructions on changing the tables to InnoDB and was successful. Checked my site and all was well. Found 25 tables that were "compact" and followed instructions to convert them to "dynamic" and checked my site and all was working. Was in my admin CP and rechecking for problems before updating my suite and decided to clear my cache. Now NOTHING is working, and I get an error screen when accessing the site. https://www.forddoc…
Last reply by Marc, -
- 1 follower
- 7 replies
- 647 views
Hello An user change his email and due to the email server, never received the confirmation email. To unblock his account, I change his email in the admin. But he is not possible to login. See the error 25129/4 I tried to connect as him and add the same thing and have to deleted all my cookie to come back to the board. What we could do to free this account? Regards
Last reply by Marc, -
- 1 follower
- 2 replies
- 623 views
Help! The tech support email in my client area doesn’t work to email for support requests (it gets bounced back saying it doesn’t recognize my email even though that is the correct email addrsss in my client area!!) and I’m locked out of my community because I accidentally moved myself out of my admin group!! To top it all off I was just trying to upgrade my account but I can’t do that because I only have a cell phone and it said I need a regular desktop. I have no access to a desktop! We are heading into the weekend and I really need help 😭😭😭😭😭🙏🙏🙏🙏🙏 Can anyone help me? Bless you!!!
Last reply by Marc, -
- 1 follower
- 2 replies
- 683 views
looking at connecting thrivecart with my invision community. Is there a way to make it one time login for both? Right now they have to log in 2 times - once for the thrivecart area and another for the community area. Kind of a pain, and would love for these two to talk and login both so the double login is gone. Previous I had the membership run on memberpress and there was a shared login - so one time login for both the content area and the invision community. Suggestions, ideas on how to make this happen using thrivecart now?
Last reply by Marc, -
- 2 replies
- 658 views
I was wondering if someone could help me. Is there a way to allow members to edit other member posts? Or maybe there is another way for what I'm trying to do. I want to put an excel sheet in or table into a posts where members can go into the posts and update information even if they did not originally create the post.
Last reply by tombo82685, -
- 2 followers
- 2 replies
- 598 views
Hi, Question as per title. Example of what I ask about is top right-side panel containing topic overview info: How to enable such in our community? Thanks
Last reply by Gary, -
- 1 follower
- 6 replies
- 732 views
Hello, The Community icon was missing for a long time in the ACP. Does anyone know how to fix it? What is the path of this icon? Thanks.
Last reply by Gary, -
- 1 follower
- 1 reply
- 534 views
We use the Word Expansion feature to document the acronyms relevant to our community, nice little feature. Only problem is that it only seems to work for new posts and it doesn't update any existing posts using the word expansions/acronyms. Is there a way to force it to re-index them all? Thanks
Last reply by Jim M, -
- 7 followers
- 26 replies
- 1.9k views
Hello, When I tried to upgrade my site to the latest version, it told me: The license key is not valid. Please contact account assistance. While the next renewal time is on March 29, 2023. Also my another suite, the same problem.
Last reply by Jim M, -
- 1 reply
- 580 views
Keep resetting my user account password, I try to log in and it says the password is wrong then puts me on a 14 minute cooldown timer before I can log back in. This timer also is inaccurate as I have waited over 30 minutes at one point and still was unable to log in, had to try from a different device. This is in response to my last topic, forums were compromised and all the people with access to ACP/ModCP were removed. My account "Banjo" on the forums was deleted and it was supposed to have been restored but I can't seem to log into it.
Last reply by Jim M, -
- 1 reply
- 440 views
Hello, for some reason the account 'Red Dead Roleplay' is meant to be an admin, but it isn't. There are no admin accounts at all on the forums and I can't log in to the ACP. Need help. https://h324054.invisionservice.com/
Last reply by Jim M, -
Hi all We recently moved URLs from website.com/talk to the subdomain talk.website.com - do we need to do anything to switch the licence over to the new domain? Our automation is no longer working and we're wondering if it's related to this. Backend alert: License Key Invalid The license key in use is not valid for this site. Please contact support for further information.
Last reply by Jim M,
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