D-Trox Posted December 4, 2022 Share Posted December 4, 2022 I have configured 4 products in a group that are all renewal plan with different prices and the upgradeable options with price difference are well checked. However when someone takes product 1 at 5$ and takes product 2 at 10$. He is charged the full price of product 2 and keeps both products. Is this normal or how can I configure this correctly? Link to comment Share on other sites More sharing options...
teraßyte Posted December 4, 2022 Share Posted December 4, 2022 Sounds like they're purchasing product 2 from scratch rather than upgrading. Link to comment Share on other sites More sharing options...
D-Trox Posted December 4, 2022 Author Share Posted December 4, 2022 (edited) 11 minutes ago, teraßyte said: Sounds like they're purchasing product 2 from scratch rather than upgrading. How a customer can upgrade his plan ? They seems to be able to only cancel renewal. Thank you Edited December 4, 2022 by D-Trox Link to comment Share on other sites More sharing options...
Solution teraßyte Posted December 4, 2022 Solution Share Posted December 4, 2022 (edited) Go to the Manage Purchases page on your site. Click the Manage button for the package you want to upgrade. Below the Product Information box you'll see an Upgrade link. Click Upgrade and a page to select the product to upgrade to will load. Edited December 4, 2022 by teraßyte D-Trox 1 Link to comment Share on other sites More sharing options...
D-Trox Posted December 4, 2022 Author Share Posted December 4, 2022 Hoo i found it , it was pretty much the same color as the template so it was hide. Thank you very much :) Link to comment Share on other sites More sharing options...
teraßyte Posted December 4, 2022 Share Posted December 4, 2022 3 minutes ago, D-Trox said: Hoo i found it , it was pretty much the same color as the template so it was hide. Thank you very much 🙂 I agree that it should be made a bit more obvious. It is rather hidden right now. 😅 Link to comment Share on other sites More sharing options...
Gary Posted December 4, 2022 Share Posted December 4, 2022 Hi @D-Trox, Glad you found a solution. And thanks for your help too, @teraßyte. Much appreciated. Link to comment Share on other sites More sharing options...
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