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Matt

Management
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  1. Haha
    Matt got a reaction from The Old Man in Getting the edit/report button from under the three dot menu   
    It's 2020, take as many as you can.
  2. Haha
    Matt got a reaction from bearback in Getting the edit/report button from under the three dot menu   
    It's 2020, take as many as you can.
  3. Haha
    Matt got a reaction from Tennman in Getting the edit/report button from under the three dot menu   
    It's 2020, take as many as you can.
  4. Like
    Matt reacted to Interferon in Thank you for streamlining deletion of spam accounts!   
    Thank you thank you thank you.
  5. Like
    Matt reacted to WP V0RT3X in Fontawesome icons in forums titles instead of image icons   
    Don't add Font Awesome in the forum title, use custom CSS instead...
     
  6. Like
    Matt got a reaction from Daddy in We need more options for widget containers   
    We agree. The widget / drag n' drop system is planned for improvements at some point.
  7. Like
    Matt got a reaction from IP-Gamers in Ban members from downvoting   
    ACP > Members > Groups > (Edit a group) > Social Tab

    There's an option to limit how many reps they can give in a day. This will prevent a massive retaliation.

    However, you should always lead with kindness.

    I personally do not think you should allow members to attack each other by downvoting content. It creates a negative environment for many users which can turn toxic very fast.

    I'd rather reward good content, and ignore poor content.
  8. Like
    Matt got a reaction from SeNioR- in Why aren't posts numbered within a thread?   
    We removed post numbers about 5 years ago and although we get the odd request here and there, it’s not something that is raised very often.
  9. Like
    Matt reacted to Lindy in When plugin/application upgrades fail in 4.5   
    Paul, the feedback truly is appreciated. With anything, there are inherent risks. You can buy anything and it can go unsupported, warranty denied, or any number of things you hadn't hoped for. The Marketplace is an inherent risk to IPS as well. Anytime there's a fraudulent purchase, a developer disappears and/or there are chargebacks, IPS bears the burden of such - financially and otherwise. When you are dealing with inexpensive resources at a 10% commission, one $15 chargeback it can take dozens of transactions to recoup the loss from that one previous transaction. The Marketplace, from a financial standpoint, is a loss leader for IPS, but it's something that adds value to the product and enhances the customer experience. So, yes, there are risks - for everyone. We've drastically improved the footprint and presence of the Marketplace for 4.5 and thus increased exposure - which ultimately, will be great for everyone. With that, however, necessitates the need to leverage tighter control of the Marketplace. If you buy an app in the App Store or Play, you don't get the source. If the developer disappears, that's the end of the app. That is the unfortunate reality that we all face virtually everywhere else. 99% of the time, the risk pays off.
    I completely understand where you are coming from, Paul. Truly. You are fortunate to have the skills and desire to get your hands dirty. I do, however, have the advantage of knowing our customer base and  very respectfully - you are indeed the exception, not the norm. Most want to point, click and go. I understand the argument that has been raised: "why not have both?" - we effectively do, even if it's not quite what you had in mind. You can manually install resources and if you wish to purchase something in the Marketplace, there is nothing stopping you from contacting the author and asking for files and likewise, nothing preventing the author from providing it to you. The only caveat is it's installed through the unofficial installation side of the framework and thus unsupported. Beyond that, if the author agrees with your assessment that you should have the ability to view and alter their resources, what we've done in 4.5 should have no bearing on you. If you're asking to have it like it was, I'm afraid we have no intention of doing so, to be completely candid. Whether that changes in the future is unknown, but at this juncture, we will continue to improve the infrastructure, processes and work with the authors to create the best experience we possibly can. There will be bumps. There always is - as we speak, there's an app I can't open on my iPhone since an update - it just crashes. I've been doing this long enough to know things happen and I don't expect the developer or Apple to catch everything. Likewise, we can't predict the perfect storm in every circumstance and when we find something, we will all learn from it, do our best to ensure it doesn't happen again and rather than mask issues that bubble up outside of the Marketplace, they will be dealt to ensure other customers don't encounter the same thing.
    Invision is moving in the direction that the majority of the Internet has already moved towards. Point. Click. Done. Fewer and fewer people have any interest in the nuts and bolts of things anymore. We used to have our own datacenter space long ago. I remember personally, in our earlier years, getting late night calls because a power supply failed, or one of the Cisco 6509's didn't come back after an update, or a processor failed. I know nothing about latest server hardware and I haven't had to telnet into a power strip in years... do you know why? Because I don't have or want to. 🙂 Our infrastructure is housed entirely within AWS these days. They do what they do, so we can do what we do and while they aren't perfect either... it works. That is what the overwhelming majority of customers want. Of course, if I wanted to get my hands dirty and rack a server, there are still colo providers available. If we wanted to download, hack up and mess with a collaboration and communication tool - we could, but why? That's what Slack does and I don't care what their code looks like, or what the third party developer's code looks like. It's point. Click. Done. If there's no done, they will work until there is. Again, it may not be your ideal outcome and I really do understand the mistrust, but we just can't be something to everyone and in this case, we're focusing on the things you shouldn't -have- to focus on vs carving out space for you to rack your own server. Others do that well, but we are moving away from that model and I do realize it's a big change for some. We hate to alienate or turn away anyone, we really do.
    In short: I would encourage you to contact authors moving forward if you want a copy of a resource and see if that's an option, either as a courtesy or by purchasing from their site instead of the Marketplace. We are standing firm on our position with regards to how the Marketplace will function moving forward. You have my word and commitment to making that the best possible experience it can be. We will also improve communication for these types of things in the future. I think we just assumed everyone would welcome the change - who doesn't like simplicity, right? There's obviously a few that do care and we'll be more mindful of that.
    Thanks again for taking the time to provide concise and constructive feedback, Paul. It's appreciated.
  10. Thanks
    Matt reacted to ahc in Ban members from downvoting   
    I understand your perspective, but I disagree with part of it.  I don't look at downvoting as an "attack", and that comparison is sorta the mentality that can make it become toxic.  Like numerous other users in the past have said when this topic gets brought up, there's no point in advertising having a reputation system if your reputation can only be positive in my opinion.  It's like video games that pretend to give you freedom of choice, but in the end you're always locked into playing the role of the do-gooder hero.
    Our website utilizes both positive and negative reactions, and in doing so it has helped trim out toxic and malicious users, or forces them to change their ways, without the community feeling like big brother(staff) is always watching or trying to get involved when technically no rule violation has occurred.  A reputation system like Reddit's would be the dream.  😋
  11. Sad
    Matt got a reaction from Passingby in Why aren't posts numbered within a thread?   
    We removed post numbers about 5 years ago and although we get the odd request here and there, it’s not something that is raised very often.
  12. Like
    Matt got a reaction from Lindy in Ban members from downvoting   
    ACP > Members > Groups > (Edit a group) > Social Tab

    There's an option to limit how many reps they can give in a day. This will prevent a massive retaliation.

    However, you should always lead with kindness.

    I personally do not think you should allow members to attack each other by downvoting content. It creates a negative environment for many users which can turn toxic very fast.

    I'd rather reward good content, and ignore poor content.
  13. Like
    Matt got a reaction from Maxxius in I just thought this was amusing to read.   
    It's nice to read nice things, but I'm pretty sure there are conversations that are the exact reverse of this here and there.

    Choice in a marketplace is a great thing. It pushes all to do better.
  14. Like
    Matt reacted to Dean_ in 4.5.2 - ACP Marketplace   
    - Answer Found - (Thank You) 🥰
    Appreciate yours and the teams time, and thank you for always stepping in and clearing the air.
  15. Like
    Matt got a reaction from Meddysong in Why aren't posts numbered within a thread?   
    We removed post numbers about 5 years ago and although we get the odd request here and there, it’s not something that is raised very often.
  16. Sad
    Matt got a reaction from BankFodder in Why aren't posts numbered within a thread?   
    We removed post numbers about 5 years ago and although we get the odd request here and there, it’s not something that is raised very often.
  17. Sad
    Matt got a reaction from Passingby in Why aren't posts numbered within a thread?   
    It's just meaningless clutter.

    The question comes up now and again, but it really doesn't get a lot of traction from fellow Invision Community owners. You can share the post permalink via the three dot menu, or by the post time link.

    We're keen to keep visual noise to a minimum and let the post content be the focus.
  18. Like
    Matt got a reaction from sobrenome in 4.5 overload Redis?   
    Send in a support ticket and we'll take a look.
  19. Like
    Matt got a reaction from sobrenome in 4.5 overload Redis?   
    Has this been a consistent increase, or has it spiked and settled down?
  20. Haha
    Matt got a reaction from sobrenome in 4.5 is now released.   
    Yep! This is a soft launch to a smaller number of customers so we can iron out any issues we find (and we have found some 🤣)
  21. Thanks
    Matt got a reaction from The Old Man in Please add Unsplash to 4.5 Stock Photos feature   
    It's something that we can do in a near future release, but it's not a priority at this time. Once we get 4.5 out and stable, we can look at layering more onto existing features.
  22. Like
    Matt got a reaction from IPCommerceFan in 4.5 is now released.   
    Yep! This is a soft launch to a smaller number of customers so we can iron out any issues we find (and we have found some 🤣)
  23. Like
    Matt got a reaction from GazzaGarratt in 4.5 is now released.   
    Yep! This is a soft launch to a smaller number of customers so we can iron out any issues we find (and we have found some 🤣)
  24. Like
    Matt got a reaction from pequeno in Alternative to Social media promotions.   
    Facebook do make it tricky by constantly changing permissions required and adding new requirements. We'll do our best to keep it up to date, but we are always exploring simpler ways via third parties to publish content to social media channels.
  25. Like
    Matt got a reaction from Maxxius in Alternative to Social media promotions.   
    Facebook do make it tricky by constantly changing permissions required and adding new requirements. We'll do our best to keep it up to date, but we are always exploring simpler ways via third parties to publish content to social media channels.
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