Jordan Miller

The holy trinity of successful communities intertwines cause, experiences and value together. Create these and your community will no doubt hold a special place in peoples’ hearts. 
Before we unpack this special trifecta, let’s define what success means through the lens of community building. 
While success is subjective, there are a few things we can all agree on: 
Communities that can consistently deliver value while also connecting people to one another will prosper. 


 
Cause
Cause is your ‘why.’ Why does your community exist and why should anyone care to join?
It sounds obvious, but many businesses have trouble understanding who their audience is or how their community can help them.
Can you answer this?
My audience is ___________________.
An important component of cause is justifying your community’s existence. If you can define why your community helps people, you’ll see success. That may look like:
Offering guidance Answering questions Sharing information Selling a product or service A community that stands to elevate a group of peoples’ lives will eventually break the threshold from ordinary to extraordinary. 
There’s a number of ways to utilize the Invision Community platform to assist with your cause.
 
Create a niche forum for your members to engage with one another using our Forum application. Sell a digital product or physical item using our Commerce application. Create an event with our Calendar application. Share news, information and blogs using our Blogs and Pages applications.
How to create a cause: creating and nurturing your community takes a lot of hard work and determination. Having a passion to serve is a must; without it you will burn out. 
If you have yet to define your community’s purpose, don’t fret – reading this blog post about how to create a successful community is a perfect starting point. However, if you’re a small or big business and ready to take that next step, start by answering the following:
My community will help people by ___________________.


 
Experiences
Members participating in a shared experience together is what takes your company from just a business to a community. 
Your community’s cause inspires experiences.
A lively community isn’t a set-it-and-forget-it medium. While you’re consistently chucking wood into the community campfire, you’ll need time on your side. That’s a nice way of saying be patient! The compounding effect of shared group experiences is something a company or brand can’t manufacture, however it’s essential for a meaningful history. Oftentimes, a business owner expects their community to flourish in a year or two. It’s possible, but uncommon, because there likely wasn’t enough time to generate an impact across a population. Be in this for the long haul. 
How to create experiences: tap into people’s emotions. Create content that takes the member on a journey of highs and lows – encourage them to follow suit when creating their own content.  
My community will make a long-lasting impact because ___________________.
 

 
Value
We’ve all heard the recycled marketing adage, ‘people come for the content, but they stay for the community.’ There’s a reason content is king; it’s a vehicle to drive new audiences to your community while also making your brand more valuable. However, content is only one of several value modalities. 
This is when value comes full circle with experiences. A brand does this by easily explaining its cause, creating experiences then adding value by justifying its existence through offering guidance, answering questions, sharing information or selling a product/service. 
How to create value: A community platform alone won’t create value. It requires thoughtful intention, inspired action and follow up.  
Offer a world class experience by consistently over-delivering: 
Offer premium, information-style content (like blog posts, YouTube videos, newsletters, social media outreach). Engage with your members in the community (reply to their posts, feature their content, reward them with public recognition using our Achievements system).  Touch base outside the community with email outreach, respond to their social media posts, even monthly calls.   Creating a community is single-handedly one of the best decisions you can make for your business. 
My community brings value to the world because ___________________.
 
We’ve helped serious hobbyists, small businesses and enterprise giants give their super fans/customers/clients the ability to create meaningful connections with one another. 
Ready to bring cause, experiences and value to your company? 
Get in touch with us!

Front-facing support creates visible opportunities for clients to find answers to both frequently asked and uncommon questions. 
Earlier this year, Invision Community lifted the veil off support, shifting from a private, 1-on-1, email-driven medium to open topics in our community support forum. 
We found ourselves answering the same questions because we hadn’t fully leaned into community support, which also gives our existing clients opportunities to weigh in with solutions. 
While we still do convert a chunk of community support questions to a private ticket, most issues are resolved for all to see. This is important to note because it's created an invaluable resource for others who may be searching for similar answers. 
We have:
Improved support staff time management Improved retention Improved support response times for clients Built a resource library and knowledge base Forged stronger connections
A few key stats in our support areas: 
71% solved (+80%) in 3 months 9 hours is our average time to find a solution (50% faster) in 3 months 14% of topics became a ticket
  Feel free to mirror what we do for your own community! This is done through four key steps: 
 
1) Identify, 2) Assess, 3) Execute, 4) Follow up
 


1) Identify:
The first step is to identify the client’s problem or concerns. Our team keeps an eye on the support forums and anticipate new topics are incoming. 
We are equipped with any stored access details, and cloud access details, to login to a client’s community and take a look if needed (with their consent). This can aid us in identifying the issue.

2) Assess:
After assessing the issue and gathering information, we put on our critical thinking caps. One of several things may happen:
A solution is provided More information may be requested A ticket can be created if needed for more sensitive issues, or items needing more detailed review Sometimes our support team needs to investigate an issue further. That requires us to take things off the community and open a specialized ticket for our tier two support team to take a closer look. 

3) Execute
Now that we’ve created a path towards finding a solution, we get to work. 
Each ticket can result in one of three outcomes: 
It's resolved It needs to be further investigated Or, it’s a bug
Bugs
Hey, they happen. If an item is determined to be a bug, that bug is also added as a follow up item and the topic is marked as a known issue.

When we follow up on a bug item, we go through a few processes. 
Our developers will work through these bugs to get them resolved, in order of priority/severity. Once done, they are reviewed and added to a new release.
Fun fact: Every week, we list out all of the platform updates and fixes in our Community Manager's Lounge!
As items are fixed, our support staff will pick up on this through the followup process. The ticket will be changed from “known issue” to “in future release” to show its status. The follow up item status is also changed to show it being in the next release.
Upon release of a new version, the above items are gone through to mark them as solved, then we inform the client that the issue is resolved.
We also have weekly development meetings to discuss items with developers, as well as weekly support staff meetings to discuss issues with any support processes for that week.

4) Followup
Following up with a client after we found a solution helps us stay connected to our community and improves retention.
We like to check back in a few days, a week, or even more depending on what the nature of the issue was. The aim is to provide a working solution to the client then ensure that, well… it worked! 
If an item is escalated, we have an internal follow up system that allows us to keep an eye on your ticket.
 
Shifting the way you handle support, from behind-the-scenes to center stage, has been one of the most profound and rewarding changes to Invision Community. Not only is our support community a wealth of knowledge and saves our clients time, but it also creates trust with our clients because we’re held accountable. 
How do you handle support in your community? Drop us a line in the comments; we’d love to hear from (and see) you!

Front-facing support creates visible opportunities for clients to find answers to both frequently asked and uncommon questions. 
Earlier this year, Invision Community lifted the veil off support, shifting from a private, 1-on-1, email-driven medium to open topics in our community support forum. 
We found ourselves answering the same questions because we hadn’t fully leaned into community support, which also gives our existing clients opportunities to weigh in with solutions. 
While we still do convert a chunk of community support questions to a private ticket, most issues are resolved for all to see. This is important to note because it's created an invaluable resource for others who may be searching for similar answers. 
We have:
Improved support staff time management Improved retention Improved support response times for clients Built a resource library and knowledge base Forged stronger connections
A few key stats in our support areas: 
71% solved (+80%) in 3 months 9 hours is our average time to find a solution (50% faster) in 3 months 14% of topics became a ticket
  Feel free to mirror what we do for your own community! This is done through four key steps: 
 
1) Identify, 2) Assess, 3) Execute, 4) Follow up
 


1) Identify:
The first step is to identify the client’s problem or concerns. Our team keeps an eye on the support forums and anticipate new topics are incoming. 
We are equipped with any stored access details, and cloud access details, to login to a client’s community and take a look if needed (with their consent). This can aid us in identifying the issue.

2) Assess:
After assessing the issue and gathering information, we put on our critical thinking caps. One of several things may happen:
A solution is provided More information may be requested A ticket can be created if needed for more sensitive issues, or items needing more detailed review Sometimes our support team needs to investigate an issue further. That requires us to take things off the community and open a specialized ticket for our tier two support team to take a closer look. 

3) Execute
Now that we’ve created a path towards finding a solution, we get to work. 
Each ticket can result in one of three outcomes: 
It's resolved It needs to be further investigated Or, it’s a bug
Bugs
Hey, they happen. If an item is determined to be a bug, that bug is also added as a follow up item and the topic is marked as a known issue.

When we follow up on a bug item, we go through a few processes. 
Our developers will work through these bugs to get them resolved, in order of priority/severity. Once done, they are reviewed and added to a new release.
Fun fact: Every week, we list out all of the platform updates and fixes in our Community Manager's Lounge!
As items are fixed, our support staff will pick up on this through the followup process. The ticket will be changed from “known issue” to “in future release” to show its status. The follow up item status is also changed to show it being in the next release.
Upon release of a new version, the above items are gone through to mark them as solved, then we inform the client that the issue is resolved.
We also have weekly development meetings to discuss items with developers, as well as weekly support staff meetings to discuss issues with any support processes for that week.

4) Followup
Following up with a client after we found a solution helps us stay connected to our community and improves retention.
We like to check back in a few days, a week, or even more depending on what the nature of the issue was. The aim is to provide a working solution to the client then ensure that, well… it worked! 
If an item is escalated, we have an internal follow up system that allows us to keep an eye on your ticket.
 
Shifting the way you handle support, from behind-the-scenes to center stage, has been one of the most profound and rewarding changes to Invision Community. Not only is our support community a wealth of knowledge and saves our clients time, but it also creates trust with our clients because we’re held accountable. 
How do you handle support in your community? Drop us a line in the comments; we’d love to hear from (and see) you!

Front-facing support creates visible opportunities for clients to find answers to both frequently asked and uncommon questions. 
Earlier this year, Invision Community lifted the veil off support, shifting from a private, 1-on-1, email-driven medium to open topics in our community support forum. 
We found ourselves answering the same questions because we hadn’t fully leaned into community support, which also gives our existing clients opportunities to weigh in with solutions. 
While we still do convert a chunk of community support questions to a private ticket, most issues are resolved for all to see. This is important to note because it's created an invaluable resource for others who may be searching for similar answers. 
We have:
Improved support staff time management Improved retention Improved support response times for clients Built a resource library and knowledge base Forged stronger connections
A few key stats in our support areas: 
71% solved (+80%) in 3 months 9 hours is our average time to find a solution (50% faster) in 3 months 14% of topics became a ticket
  Feel free to mirror what we do for your own community! This is done through four key steps: 
 
1) Identify, 2) Assess, 3) Execute, 4) Follow up
 


1) Identify:
The first step is to identify the client’s problem or concerns. Our team keeps an eye on the support forums and anticipate new topics are incoming. 
We are equipped with any stored access details, and cloud access details, to login to a client’s community and take a look if needed (with their consent). This can aid us in identifying the issue.

2) Assess:
After assessing the issue and gathering information, we put on our critical thinking caps. One of several things may happen:
A solution is provided More information may be requested A ticket can be created if needed for more sensitive issues, or items needing more detailed review Sometimes our support team needs to investigate an issue further. That requires us to take things off the community and open a specialized ticket for our tier two support team to take a closer look. 

3) Execute
Now that we’ve created a path towards finding a solution, we get to work. 
Each ticket can result in one of three outcomes: 
It's resolved It needs to be further investigated Or, it’s a bug
Bugs
Hey, they happen. If an item is determined to be a bug, that bug is also added as a follow up item and the topic is marked as a known issue.

When we follow up on a bug item, we go through a few processes. 
Our developers will work through these bugs to get them resolved, in order of priority/severity. Once done, they are reviewed and added to a new release.
Fun fact: Every week, we list out all of the platform updates and fixes in our Community Manager's Lounge!
As items are fixed, our support staff will pick up on this through the followup process. The ticket will be changed from “known issue” to “in future release” to show its status. The follow up item status is also changed to show it being in the next release.
Upon release of a new version, the above items are gone through to mark them as solved, then we inform the client that the issue is resolved.
We also have weekly development meetings to discuss items with developers, as well as weekly support staff meetings to discuss issues with any support processes for that week.

4) Followup
Following up with a client after we found a solution helps us stay connected to our community and improves retention.
We like to check back in a few days, a week, or even more depending on what the nature of the issue was. The aim is to provide a working solution to the client then ensure that, well… it worked! 
If an item is escalated, we have an internal follow up system that allows us to keep an eye on your ticket.
 
Shifting the way you handle support, from behind-the-scenes to center stage, has been one of the most profound and rewarding changes to Invision Community. Not only is our support community a wealth of knowledge and saves our clients time, but it also creates trust with our clients because we’re held accountable. 
How do you handle support in your community? Drop us a line in the comments; we’d love to hear from (and see) you!

Front-facing support creates visible opportunities for clients to find answers to both frequently asked and uncommon questions. 
Earlier this year, Invision Community lifted the veil off support, shifting from a private, 1-on-1, email-driven medium to open topics in our community support forum. 
We found ourselves answering the same questions because we hadn’t fully leaned into community support, which also gives our existing clients opportunities to weigh in with solutions. 
While we still do convert a chunk of community support questions to a private ticket, most issues are resolved for all to see. This is important to note because it's created an invaluable resource for others who may be searching for similar answers. 
We have:
Improved support staff time management Improved retention Improved support response times for clients Built a resource library and knowledge base Forged stronger connections
A few key stats in our support areas: 
71% solved (+80%) in 3 months 9 hours is our average time to find a solution (50% faster) in 3 months 14% of topics became a ticket
  Feel free to mirror what we do for your own community! This is done through four key steps: 
 
1) Identify, 2) Assess, 3) Execute, 4) Follow up
 


1) Identify:
The first step is to identify the client’s problem or concerns. Our team keeps an eye on the support forums and anticipate new topics are incoming. 
We are equipped with any stored access details, and cloud access details, to login to a client’s community and take a look if needed (with their consent). This can aid us in identifying the issue.

2) Assess:
After assessing the issue and gathering information, we put on our critical thinking caps. One of several things may happen:
A solution is provided More information may be requested A ticket can be created if needed for more sensitive issues, or items needing more detailed review Sometimes our support team needs to investigate an issue further. That requires us to take things off the community and open a specialized ticket for our tier two support team to take a closer look. 

3) Execute
Now that we’ve created a path towards finding a solution, we get to work. 
Each ticket can result in one of three outcomes: 
It's resolved It needs to be further investigated Or, it’s a bug
Bugs
Hey, they happen. If an item is determined to be a bug, that bug is also added as a follow up item and the topic is marked as a known issue.

When we follow up on a bug item, we go through a few processes. 
Our developers will work through these bugs to get them resolved, in order of priority/severity. Once done, they are reviewed and added to a new release.
Fun fact: Every week, we list out all of the platform updates and fixes in our Community Manager's Lounge!
As items are fixed, our support staff will pick up on this through the followup process. The ticket will be changed from “known issue” to “in future release” to show its status. The follow up item status is also changed to show it being in the next release.
Upon release of a new version, the above items are gone through to mark them as solved, then we inform the client that the issue is resolved.
We also have weekly development meetings to discuss items with developers, as well as weekly support staff meetings to discuss issues with any support processes for that week.

4) Followup
Following up with a client after we found a solution helps us stay connected to our community and improves retention.
We like to check back in a few days, a week, or even more depending on what the nature of the issue was. The aim is to provide a working solution to the client then ensure that, well… it worked! 
If an item is escalated, we have an internal follow up system that allows us to keep an eye on your ticket.
 
Shifting the way you handle support, from behind-the-scenes to center stage, has been one of the most profound and rewarding changes to Invision Community. Not only is our support community a wealth of knowledge and saves our clients time, but it also creates trust with our clients because we’re held accountable. 
How do you handle support in your community? Drop us a line in the comments; we’d love to hear from (and see) you!

Front-facing support creates visible opportunities for clients to find answers to both frequently asked and uncommon questions. 
Earlier this year, Invision Community lifted the veil off support, shifting from a private, 1-on-1, email-driven medium to open topics in our community support forum. 
We found ourselves answering the same questions because we hadn’t fully leaned into community support, which also gives our existing clients opportunities to weigh in with solutions. 
While we still do convert a chunk of community support questions to a private ticket, most issues are resolved for all to see. This is important to note because it's created an invaluable resource for others who may be searching for similar answers. 
We have:
Improved support staff time management Improved retention Improved support response times for clients Built a resource library and knowledge base Forged stronger connections
A few key stats in our support areas: 
71% solved (+80%) in 3 months 9 hours is our average time to find a solution (50% faster) in 3 months 14% of topics became a ticket
  Feel free to mirror what we do for your own community! This is done through four key steps: 
 
1) Identify, 2) Assess, 3) Execute, 4) Follow up
 


1) Identify:
The first step is to identify the client’s problem or concerns. Our team keeps an eye on the support forums and anticipate new topics are incoming. 
We are equipped with any stored access details, and cloud access details, to login to a client’s community and take a look if needed (with their consent). This can aid us in identifying the issue.

2) Assess:
After assessing the issue and gathering information, we put on our critical thinking caps. One of several things may happen:
A solution is provided More information may be requested A ticket can be created if needed for more sensitive issues, or items needing more detailed review Sometimes our support team needs to investigate an issue further. That requires us to take things off the community and open a specialized ticket for our tier two support team to take a closer look. 

3) Execute
Now that we’ve created a path towards finding a solution, we get to work. 
Each ticket can result in one of three outcomes: 
It's resolved It needs to be further investigated Or, it’s a bug
Bugs
Hey, they happen. If an item is determined to be a bug, that bug is also added as a follow up item and the topic is marked as a known issue.

When we follow up on a bug item, we go through a few processes. 
Our developers will work through these bugs to get them resolved, in order of priority/severity. Once done, they are reviewed and added to a new release.
Fun fact: Every week, we list out all of the platform updates and fixes in our Community Manager's Lounge!
As items are fixed, our support staff will pick up on this through the followup process. The ticket will be changed from “known issue” to “in future release” to show its status. The follow up item status is also changed to show it being in the next release.
Upon release of a new version, the above items are gone through to mark them as solved, then we inform the client that the issue is resolved.
We also have weekly development meetings to discuss items with developers, as well as weekly support staff meetings to discuss issues with any support processes for that week.

4) Followup
Following up with a client after we found a solution helps us stay connected to our community and improves retention.
We like to check back in a few days, a week, or even more depending on what the nature of the issue was. The aim is to provide a working solution to the client then ensure that, well… it worked! 
If an item is escalated, we have an internal follow up system that allows us to keep an eye on your ticket.
 
Shifting the way you handle support, from behind-the-scenes to center stage, has been one of the most profound and rewarding changes to Invision Community. Not only is our support community a wealth of knowledge and saves our clients time, but it also creates trust with our clients because we’re held accountable. 
How do you handle support in your community? Drop us a line in the comments; we’d love to hear from (and see) you!

Front-facing support creates visible opportunities for clients to find answers to both frequently asked and uncommon questions. 
Earlier this year, Invision Community lifted the veil off support, shifting from a private, 1-on-1, email-driven medium to open topics in our community support forum. 
We found ourselves answering the same questions because we hadn’t fully leaned into community support, which also gives our existing clients opportunities to weigh in with solutions. 
While we still do convert a chunk of community support questions to a private ticket, most issues are resolved for all to see. This is important to note because it's created an invaluable resource for others who may be searching for similar answers. 
We have:
Improved support staff time management Improved retention Improved support response times for clients Built a resource library and knowledge base Forged stronger connections
A few key stats in our support areas: 
71% solved (+80%) in 3 months 9 hours is our average time to find a solution (50% faster) in 3 months 14% of topics became a ticket
  Feel free to mirror what we do for your own community! This is done through four key steps: 
 
1) Identify, 2) Assess, 3) Execute, 4) Follow up
 


1) Identify:
The first step is to identify the client’s problem or concerns. Our team keeps an eye on the support forums and anticipate new topics are incoming. 
We are equipped with any stored access details, and cloud access details, to login to a client’s community and take a look if needed (with their consent). This can aid us in identifying the issue.

2) Assess:
After assessing the issue and gathering information, we put on our critical thinking caps. One of several things may happen:
A solution is provided More information may be requested A ticket can be created if needed for more sensitive issues, or items needing more detailed review Sometimes our support team needs to investigate an issue further. That requires us to take things off the community and open a specialized ticket for our tier two support team to take a closer look. 

3) Execute
Now that we’ve created a path towards finding a solution, we get to work. 
Each ticket can result in one of three outcomes: 
It's resolved It needs to be further investigated Or, it’s a bug
Bugs
Hey, they happen. If an item is determined to be a bug, that bug is also added as a follow up item and the topic is marked as a known issue.

When we follow up on a bug item, we go through a few processes. 
Our developers will work through these bugs to get them resolved, in order of priority/severity. Once done, they are reviewed and added to a new release.
Fun fact: Every week, we list out all of the platform updates and fixes in our Community Manager's Lounge!
As items are fixed, our support staff will pick up on this through the followup process. The ticket will be changed from “known issue” to “in future release” to show its status. The follow up item status is also changed to show it being in the next release.
Upon release of a new version, the above items are gone through to mark them as solved, then we inform the client that the issue is resolved.
We also have weekly development meetings to discuss items with developers, as well as weekly support staff meetings to discuss issues with any support processes for that week.

4) Followup
Following up with a client after we found a solution helps us stay connected to our community and improves retention.
We like to check back in a few days, a week, or even more depending on what the nature of the issue was. The aim is to provide a working solution to the client then ensure that, well… it worked! 
If an item is escalated, we have an internal follow up system that allows us to keep an eye on your ticket.
 
Shifting the way you handle support, from behind-the-scenes to center stage, has been one of the most profound and rewarding changes to Invision Community. Not only is our support community a wealth of knowledge and saves our clients time, but it also creates trust with our clients because we’re held accountable. 
How do you handle support in your community? Drop us a line in the comments; we’d love to hear from (and see) you!

Front-facing support creates visible opportunities for clients to find answers to both frequently asked and uncommon questions. 
Earlier this year, Invision Community lifted the veil off support, shifting from a private, 1-on-1, email-driven medium to open topics in our community support forum. 
We found ourselves answering the same questions because we hadn’t fully leaned into community support, which also gives our existing clients opportunities to weigh in with solutions. 
While we still do convert a chunk of community support questions to a private ticket, most issues are resolved for all to see. This is important to note because it's created an invaluable resource for others who may be searching for similar answers. 
We have:
Improved support staff time management Improved retention Improved support response times for clients Built a resource library and knowledge base Forged stronger connections
A few key stats in our support areas: 
71% solved (+80%) in 3 months 9 hours is our average time to find a solution (50% faster) in 3 months 14% of topics became a ticket
  Feel free to mirror what we do for your own community! This is done through four key steps: 
 
1) Identify, 2) Assess, 3) Execute, 4) Follow up
 


1) Identify:
The first step is to identify the client’s problem or concerns. Our team keeps an eye on the support forums and anticipate new topics are incoming. 
We are equipped with any stored access details, and cloud access details, to login to a client’s community and take a look if needed (with their consent). This can aid us in identifying the issue.

2) Assess:
After assessing the issue and gathering information, we put on our critical thinking caps. One of several things may happen:
A solution is provided More information may be requested A ticket can be created if needed for more sensitive issues, or items needing more detailed review Sometimes our support team needs to investigate an issue further. That requires us to take things off the community and open a specialized ticket for our tier two support team to take a closer look. 

3) Execute
Now that we’ve created a path towards finding a solution, we get to work. 
Each ticket can result in one of three outcomes: 
It's resolved It needs to be further investigated Or, it’s a bug
Bugs
Hey, they happen. If an item is determined to be a bug, that bug is also added as a follow up item and the topic is marked as a known issue.

When we follow up on a bug item, we go through a few processes. 
Our developers will work through these bugs to get them resolved, in order of priority/severity. Once done, they are reviewed and added to a new release.
Fun fact: Every week, we list out all of the platform updates and fixes in our Community Manager's Lounge!
As items are fixed, our support staff will pick up on this through the followup process. The ticket will be changed from “known issue” to “in future release” to show its status. The follow up item status is also changed to show it being in the next release.
Upon release of a new version, the above items are gone through to mark them as solved, then we inform the client that the issue is resolved.
We also have weekly development meetings to discuss items with developers, as well as weekly support staff meetings to discuss issues with any support processes for that week.

4) Followup
Following up with a client after we found a solution helps us stay connected to our community and improves retention.
We like to check back in a few days, a week, or even more depending on what the nature of the issue was. The aim is to provide a working solution to the client then ensure that, well… it worked! 
If an item is escalated, we have an internal follow up system that allows us to keep an eye on your ticket.
 
Shifting the way you handle support, from behind-the-scenes to center stage, has been one of the most profound and rewarding changes to Invision Community. Not only is our support community a wealth of knowledge and saves our clients time, but it also creates trust with our clients because we’re held accountable. 
How do you handle support in your community? Drop us a line in the comments; we’d love to hear from (and see) you!

Front-facing support creates visible opportunities for clients to find answers to both frequently asked and uncommon questions. 
Earlier this year, Invision Community lifted the veil off support, shifting from a private, 1-on-1, email-driven medium to open topics in our community support forum. 
We found ourselves answering the same questions because we hadn’t fully leaned into community support, which also gives our existing clients opportunities to weigh in with solutions. 
While we still do convert a chunk of community support questions to a private ticket, most issues are resolved for all to see. This is important to note because it's created an invaluable resource for others who may be searching for similar answers. 
We have:
Improved support staff time management Improved retention Improved support response times for clients Built a resource library and knowledge base Forged stronger connections
A few key stats in our support areas: 
71% solved (+80%) in 3 months 9 hours is our average time to find a solution (50% faster) in 3 months 14% of topics became a ticket
  Feel free to mirror what we do for your own community! This is done through four key steps: 
 
1) Identify, 2) Assess, 3) Execute, 4) Follow up
 


1) Identify:
The first step is to identify the client’s problem or concerns. Our team keeps an eye on the support forums and anticipate new topics are incoming. 
We are equipped with any stored access details, and cloud access details, to login to a client’s community and take a look if needed (with their consent). This can aid us in identifying the issue.

2) Assess:
After assessing the issue and gathering information, we put on our critical thinking caps. One of several things may happen:
A solution is provided More information may be requested A ticket can be created if needed for more sensitive issues, or items needing more detailed review Sometimes our support team needs to investigate an issue further. That requires us to take things off the community and open a specialized ticket for our tier two support team to take a closer look. 

3) Execute
Now that we’ve created a path towards finding a solution, we get to work. 
Each ticket can result in one of three outcomes: 
It's resolved It needs to be further investigated Or, it’s a bug
Bugs
Hey, they happen. If an item is determined to be a bug, that bug is also added as a follow up item and the topic is marked as a known issue.

When we follow up on a bug item, we go through a few processes. 
Our developers will work through these bugs to get them resolved, in order of priority/severity. Once done, they are reviewed and added to a new release.
Fun fact: Every week, we list out all of the platform updates and fixes in our Community Manager's Lounge!
As items are fixed, our support staff will pick up on this through the followup process. The ticket will be changed from “known issue” to “in future release” to show its status. The follow up item status is also changed to show it being in the next release.
Upon release of a new version, the above items are gone through to mark them as solved, then we inform the client that the issue is resolved.
We also have weekly development meetings to discuss items with developers, as well as weekly support staff meetings to discuss issues with any support processes for that week.

4) Followup
Following up with a client after we found a solution helps us stay connected to our community and improves retention.
We like to check back in a few days, a week, or even more depending on what the nature of the issue was. The aim is to provide a working solution to the client then ensure that, well… it worked! 
If an item is escalated, we have an internal follow up system that allows us to keep an eye on your ticket.
 
Shifting the way you handle support, from behind-the-scenes to center stage, has been one of the most profound and rewarding changes to Invision Community. Not only is our support community a wealth of knowledge and saves our clients time, but it also creates trust with our clients because we’re held accountable. 
How do you handle support in your community? Drop us a line in the comments; we’d love to hear from (and see) you!

Gratitude is an essential part of building community.
One of the most powerful emotions is gratitude. It helps foster meaningful connections, expands awareness and, well, it just feels good!
Invision Community features powerful tools to help you maintain relationships with your clients, customers or members. Approaching them with gratitude in mind will inspire your community to blossom into something even greater. 
 
Here are five ways to show your community members you are thankful for them:
 
1) Achievements


Our robust Achievements system is the most obvious method to tap into gratitude. As a community leader or moderator, you can literally show thanks by rewarding your members.
Manually award members a Badge and Points for exemplifying leadership, posting special content or for their positive contributions. 
Move members into an exclusive Rank for consistently being a positive force in the community.  Display a block of Badges on the community homepage to make members’ accomplishments visible.
 
2) Newsletter
Send a bulk email from the platform directly into your members’ inbox.
A newsletter is a wonderful way to intimately communicate with your die-hards. Blast the email to your entire community, or choose specific user groups. For example, relay this special gratitude email to members who’ve posted 100 times or more. 
 
3) Curate content

Highlight your members’ topics or blog posts by curating them for more to see. This not only thanks your community for positively contributing, but also encourages others to follow suit. 
Use the Our Picks widget or the Feature moderation action to prominently display content items. Though different tactics, both showcase what your members are posting. 
 
4) Reputation
Our Reputation system is one of the most efficient and effective ways to show gratitude in an instant. 

“Reacting” to members’ posts visibly shows thanks and communicates to others that the post is worth stopping and reading. Reacting also increases a member’s perceived value in the community. The higher a member’s Reputation score is, the more they are trusted by others. 
 
5) Topics
This might be the most powerful but challenging tip of all: create a topic in the Forums and tell your community you’re grateful for them. 
It’s one thing to award badges and points, curate content and send a newsletter, but it’s another for you, the community leader, to spend a moment and personally thank your members for supporting you. They are spending their time, one of the most valuable assets, with you. That’s worth celebrating! 
Speaking of… Invision Community would like to take this moment to thank you. Whether you are a serious hobbyist, a medium-sized company or an enterprise industry giant, we want to thank you for believing in us and using our platform to better your business.
If you’re someone who’s interested in joining, we’d love to hear from you!
🙏  Get in touch with us! 🙏

Gratitude is an essential part of building community.
One of the most powerful emotions is gratitude. It helps foster meaningful connections, expands awareness and, well, it just feels good!
Invision Community features powerful tools to help you maintain relationships with your clients, customers or members. Approaching them with gratitude in mind will inspire your community to blossom into something even greater. 
 
Here are five ways to show your community members you are thankful for them:
 
1) Achievements


Our robust Achievements system is the most obvious method to tap into gratitude. As a community leader or moderator, you can literally show thanks by rewarding your members.
Manually award members a Badge and Points for exemplifying leadership, posting special content or for their positive contributions. 
Move members into an exclusive Rank for consistently being a positive force in the community.  Display a block of Badges on the community homepage to make members’ accomplishments visible.
 
2) Newsletter
Send a bulk email from the platform directly into your members’ inbox.
A newsletter is a wonderful way to intimately communicate with your die-hards. Blast the email to your entire community, or choose specific user groups. For example, relay this special gratitude email to members who’ve posted 100 times or more. 
 
3) Curate content

Highlight your members’ topics or blog posts by curating them for more to see. This not only thanks your community for positively contributing, but also encourages others to follow suit. 
Use the Our Picks widget or the Feature moderation action to prominently display content items. Though different tactics, both showcase what your members are posting. 
 
4) Reputation
Our Reputation system is one of the most efficient and effective ways to show gratitude in an instant. 

“Reacting” to members’ posts visibly shows thanks and communicates to others that the post is worth stopping and reading. Reacting also increases a member’s perceived value in the community. The higher a member’s Reputation score is, the more they are trusted by others. 
 
5) Topics
This might be the most powerful but challenging tip of all: create a topic in the Forums and tell your community you’re grateful for them. 
It’s one thing to award badges and points, curate content and send a newsletter, but it’s another for you, the community leader, to spend a moment and personally thank your members for supporting you. They are spending their time, one of the most valuable assets, with you. That’s worth celebrating! 
Speaking of… Invision Community would like to take this moment to thank you. Whether you are a serious hobbyist, a medium-sized company or an enterprise industry giant, we want to thank you for believing in us and using our platform to better your business.
If you’re someone who’s interested in joining, we’d love to hear from you!
🙏  Get in touch with us! 🙏

The holy trinity of successful communities intertwines cause, experiences and value together. Create these and your community will no doubt hold a special place in peoples’ hearts. 
Before we unpack this special trifecta, let’s define what success means through the lens of community building. 
While success is subjective, there are a few things we can all agree on: 
Communities that can consistently deliver value while also connecting people to one another will prosper. 


 
Cause
Cause is your ‘why.’ Why does your community exist and why should anyone care to join?
It sounds obvious, but many businesses have trouble understanding who their audience is or how their community can help them.
Can you answer this?
My audience is ___________________.
An important component of cause is justifying your community’s existence. If you can define why your community helps people, you’ll see success. That may look like:
Offering guidance Answering questions Sharing information Selling a product or service A community that stands to elevate a group of peoples’ lives will eventually break the threshold from ordinary to extraordinary. 
There’s a number of ways to utilize the Invision Community platform to assist with your cause.
 
Create a niche forum for your members to engage with one another using our Forum application. Sell a digital product or physical item using our Commerce application. Create an event with our Calendar application. Share news, information and blogs using our Blogs and Pages applications.
How to create a cause: creating and nurturing your community takes a lot of hard work and determination. Having a passion to serve is a must; without it you will burn out. 
If you have yet to define your community’s purpose, don’t fret – reading this blog post about how to create a successful community is a perfect starting point. However, if you’re a small or big business and ready to take that next step, start by answering the following:
My community will help people by ___________________.


 
Experiences
Members participating in a shared experience together is what takes your company from just a business to a community. 
Your community’s cause inspires experiences.
A lively community isn’t a set-it-and-forget-it medium. While you’re consistently chucking wood into the community campfire, you’ll need time on your side. That’s a nice way of saying be patient! The compounding effect of shared group experiences is something a company or brand can’t manufacture, however it’s essential for a meaningful history. Oftentimes, a business owner expects their community to flourish in a year or two. It’s possible, but uncommon, because there likely wasn’t enough time to generate an impact across a population. Be in this for the long haul. 
How to create experiences: tap into people’s emotions. Create content that takes the member on a journey of highs and lows – encourage them to follow suit when creating their own content.  
My community will make a long-lasting impact because ___________________.
 

 
Value
We’ve all heard the recycled marketing adage, ‘people come for the content, but they stay for the community.’ There’s a reason content is king; it’s a vehicle to drive new audiences to your community while also making your brand more valuable. However, content is only one of several value modalities. 
This is when value comes full circle with experiences. A brand does this by easily explaining its cause, creating experiences then adding value by justifying its existence through offering guidance, answering questions, sharing information or selling a product/service. 
How to create value: A community platform alone won’t create value. It requires thoughtful intention, inspired action and follow up.  
Offer a world class experience by consistently over-delivering: 
Offer premium, information-style content (like blog posts, YouTube videos, newsletters, social media outreach). Engage with your members in the community (reply to their posts, feature their content, reward them with public recognition using our Achievements system).  Touch base outside the community with email outreach, respond to their social media posts, even monthly calls.   Creating a community is single-handedly one of the best decisions you can make for your business. 
My community brings value to the world because ___________________.
 
We’ve helped serious hobbyists, small businesses and enterprise giants give their super fans/customers/clients the ability to create meaningful connections with one another. 
Ready to bring cause, experiences and value to your company? 
Get in touch with us!

Gratitude is an essential part of building community.
One of the most powerful emotions is gratitude. It helps foster meaningful connections, expands awareness and, well, it just feels good!
Invision Community features powerful tools to help you maintain relationships with your clients, customers or members. Approaching them with gratitude in mind will inspire your community to blossom into something even greater. 
 
Here are five ways to show your community members you are thankful for them:
 
1) Achievements


Our robust Achievements system is the most obvious method to tap into gratitude. As a community leader or moderator, you can literally show thanks by rewarding your members.
Manually award members a Badge and Points for exemplifying leadership, posting special content or for their positive contributions. 
Move members into an exclusive Rank for consistently being a positive force in the community.  Display a block of Badges on the community homepage to make members’ accomplishments visible.
 
2) Newsletter
Send a bulk email from the platform directly into your members’ inbox.
A newsletter is a wonderful way to intimately communicate with your die-hards. Blast the email to your entire community, or choose specific user groups. For example, relay this special gratitude email to members who’ve posted 100 times or more. 
 
3) Curate content

Highlight your members’ topics or blog posts by curating them for more to see. This not only thanks your community for positively contributing, but also encourages others to follow suit. 
Use the Our Picks widget or the Feature moderation action to prominently display content items. Though different tactics, both showcase what your members are posting. 
 
4) Reputation
Our Reputation system is one of the most efficient and effective ways to show gratitude in an instant. 

“Reacting” to members’ posts visibly shows thanks and communicates to others that the post is worth stopping and reading. Reacting also increases a member’s perceived value in the community. The higher a member’s Reputation score is, the more they are trusted by others. 
 
5) Topics
This might be the most powerful but challenging tip of all: create a topic in the Forums and tell your community you’re grateful for them. 
It’s one thing to award badges and points, curate content and send a newsletter, but it’s another for you, the community leader, to spend a moment and personally thank your members for supporting you. They are spending their time, one of the most valuable assets, with you. That’s worth celebrating! 
Speaking of… Invision Community would like to take this moment to thank you. Whether you are a serious hobbyist, a medium-sized company or an enterprise industry giant, we want to thank you for believing in us and using our platform to better your business.
If you’re someone who’s interested in joining, we’d love to hear from you!
🙏  Get in touch with us! 🙏

Gratitude is an essential part of building community.
One of the most powerful emotions is gratitude. It helps foster meaningful connections, expands awareness and, well, it just feels good!
Invision Community features powerful tools to help you maintain relationships with your clients, customers or members. Approaching them with gratitude in mind will inspire your community to blossom into something even greater. 
 
Here are five ways to show your community members you are thankful for them:
 
1) Achievements


Our robust Achievements system is the most obvious method to tap into gratitude. As a community leader or moderator, you can literally show thanks by rewarding your members.
Manually award members a Badge and Points for exemplifying leadership, posting special content or for their positive contributions. 
Move members into an exclusive Rank for consistently being a positive force in the community.  Display a block of Badges on the community homepage to make members’ accomplishments visible.
 
2) Newsletter
Send a bulk email from the platform directly into your members’ inbox.
A newsletter is a wonderful way to intimately communicate with your die-hards. Blast the email to your entire community, or choose specific user groups. For example, relay this special gratitude email to members who’ve posted 100 times or more. 
 
3) Curate content

Highlight your members’ topics or blog posts by curating them for more to see. This not only thanks your community for positively contributing, but also encourages others to follow suit. 
Use the Our Picks widget or the Feature moderation action to prominently display content items. Though different tactics, both showcase what your members are posting. 
 
4) Reputation
Our Reputation system is one of the most efficient and effective ways to show gratitude in an instant. 

“Reacting” to members’ posts visibly shows thanks and communicates to others that the post is worth stopping and reading. Reacting also increases a member’s perceived value in the community. The higher a member’s Reputation score is, the more they are trusted by others. 
 
5) Topics
This might be the most powerful but challenging tip of all: create a topic in the Forums and tell your community you’re grateful for them. 
It’s one thing to award badges and points, curate content and send a newsletter, but it’s another for you, the community leader, to spend a moment and personally thank your members for supporting you. They are spending their time, one of the most valuable assets, with you. That’s worth celebrating! 
Speaking of… Invision Community would like to take this moment to thank you. Whether you are a serious hobbyist, a medium-sized company or an enterprise industry giant, we want to thank you for believing in us and using our platform to better your business.
If you’re someone who’s interested in joining, we’d love to hear from you!
🙏  Get in touch with us! 🙏

Gratitude is an essential part of building community.
One of the most powerful emotions is gratitude. It helps foster meaningful connections, expands awareness and, well, it just feels good!
Invision Community features powerful tools to help you maintain relationships with your clients, customers or members. Approaching them with gratitude in mind will inspire your community to blossom into something even greater. 
 
Here are five ways to show your community members you are thankful for them:
 
1) Achievements


Our robust Achievements system is the most obvious method to tap into gratitude. As a community leader or moderator, you can literally show thanks by rewarding your members.
Manually award members a Badge and Points for exemplifying leadership, posting special content or for their positive contributions. 
Move members into an exclusive Rank for consistently being a positive force in the community.  Display a block of Badges on the community homepage to make members’ accomplishments visible.
 
2) Newsletter
Send a bulk email from the platform directly into your members’ inbox.
A newsletter is a wonderful way to intimately communicate with your die-hards. Blast the email to your entire community, or choose specific user groups. For example, relay this special gratitude email to members who’ve posted 100 times or more. 
 
3) Curate content

Highlight your members’ topics or blog posts by curating them for more to see. This not only thanks your community for positively contributing, but also encourages others to follow suit. 
Use the Our Picks widget or the Feature moderation action to prominently display content items. Though different tactics, both showcase what your members are posting. 
 
4) Reputation
Our Reputation system is one of the most efficient and effective ways to show gratitude in an instant. 

“Reacting” to members’ posts visibly shows thanks and communicates to others that the post is worth stopping and reading. Reacting also increases a member’s perceived value in the community. The higher a member’s Reputation score is, the more they are trusted by others. 
 
5) Topics
This might be the most powerful but challenging tip of all: create a topic in the Forums and tell your community you’re grateful for them. 
It’s one thing to award badges and points, curate content and send a newsletter, but it’s another for you, the community leader, to spend a moment and personally thank your members for supporting you. They are spending their time, one of the most valuable assets, with you. That’s worth celebrating! 
Speaking of… Invision Community would like to take this moment to thank you. Whether you are a serious hobbyist, a medium-sized company or an enterprise industry giant, we want to thank you for believing in us and using our platform to better your business.
If you’re someone who’s interested in joining, we’d love to hear from you!
🙏  Get in touch with us! 🙏

Gratitude is an essential part of building community.
One of the most powerful emotions is gratitude. It helps foster meaningful connections, expands awareness and, well, it just feels good!
Invision Community features powerful tools to help you maintain relationships with your clients, customers or members. Approaching them with gratitude in mind will inspire your community to blossom into something even greater. 
 
Here are five ways to show your community members you are thankful for them:
 
1) Achievements


Our robust Achievements system is the most obvious method to tap into gratitude. As a community leader or moderator, you can literally show thanks by rewarding your members.
Manually award members a Badge and Points for exemplifying leadership, posting special content or for their positive contributions. 
Move members into an exclusive Rank for consistently being a positive force in the community.  Display a block of Badges on the community homepage to make members’ accomplishments visible.
 
2) Newsletter
Send a bulk email from the platform directly into your members’ inbox.
A newsletter is a wonderful way to intimately communicate with your die-hards. Blast the email to your entire community, or choose specific user groups. For example, relay this special gratitude email to members who’ve posted 100 times or more. 
 
3) Curate content

Highlight your members’ topics or blog posts by curating them for more to see. This not only thanks your community for positively contributing, but also encourages others to follow suit. 
Use the Our Picks widget or the Feature moderation action to prominently display content items. Though different tactics, both showcase what your members are posting. 
 
4) Reputation
Our Reputation system is one of the most efficient and effective ways to show gratitude in an instant. 

“Reacting” to members’ posts visibly shows thanks and communicates to others that the post is worth stopping and reading. Reacting also increases a member’s perceived value in the community. The higher a member’s Reputation score is, the more they are trusted by others. 
 
5) Topics
This might be the most powerful but challenging tip of all: create a topic in the Forums and tell your community you’re grateful for them. 
It’s one thing to award badges and points, curate content and send a newsletter, but it’s another for you, the community leader, to spend a moment and personally thank your members for supporting you. They are spending their time, one of the most valuable assets, with you. That’s worth celebrating! 
Speaking of… Invision Community would like to take this moment to thank you. Whether you are a serious hobbyist, a medium-sized company or an enterprise industry giant, we want to thank you for believing in us and using our platform to better your business.
If you’re someone who’s interested in joining, we’d love to hear from you!
🙏  Get in touch with us! 🙏

Gratitude is an essential part of building community.
One of the most powerful emotions is gratitude. It helps foster meaningful connections, expands awareness and, well, it just feels good!
Invision Community features powerful tools to help you maintain relationships with your clients, customers or members. Approaching them with gratitude in mind will inspire your community to blossom into something even greater. 
 
Here are five ways to show your community members you are thankful for them:
 
1) Achievements


Our robust Achievements system is the most obvious method to tap into gratitude. As a community leader or moderator, you can literally show thanks by rewarding your members.
Manually award members a Badge and Points for exemplifying leadership, posting special content or for their positive contributions. 
Move members into an exclusive Rank for consistently being a positive force in the community.  Display a block of Badges on the community homepage to make members’ accomplishments visible.
 
2) Newsletter
Send a bulk email from the platform directly into your members’ inbox.
A newsletter is a wonderful way to intimately communicate with your die-hards. Blast the email to your entire community, or choose specific user groups. For example, relay this special gratitude email to members who’ve posted 100 times or more. 
 
3) Curate content

Highlight your members’ topics or blog posts by curating them for more to see. This not only thanks your community for positively contributing, but also encourages others to follow suit. 
Use the Our Picks widget or the Feature moderation action to prominently display content items. Though different tactics, both showcase what your members are posting. 
 
4) Reputation
Our Reputation system is one of the most efficient and effective ways to show gratitude in an instant. 

“Reacting” to members’ posts visibly shows thanks and communicates to others that the post is worth stopping and reading. Reacting also increases a member’s perceived value in the community. The higher a member’s Reputation score is, the more they are trusted by others. 
 
5) Topics
This might be the most powerful but challenging tip of all: create a topic in the Forums and tell your community you’re grateful for them. 
It’s one thing to award badges and points, curate content and send a newsletter, but it’s another for you, the community leader, to spend a moment and personally thank your members for supporting you. They are spending their time, one of the most valuable assets, with you. That’s worth celebrating! 
Speaking of… Invision Community would like to take this moment to thank you. Whether you are a serious hobbyist, a medium-sized company or an enterprise industry giant, we want to thank you for believing in us and using our platform to better your business.
If you’re someone who’s interested in joining, we’d love to hear from you!
🙏  Get in touch with us! 🙏

Gratitude is an essential part of building community.
One of the most powerful emotions is gratitude. It helps foster meaningful connections, expands awareness and, well, it just feels good!
Invision Community features powerful tools to help you maintain relationships with your clients, customers or members. Approaching them with gratitude in mind will inspire your community to blossom into something even greater. 
 
Here are five ways to show your community members you are thankful for them:
 
1) Achievements


Our robust Achievements system is the most obvious method to tap into gratitude. As a community leader or moderator, you can literally show thanks by rewarding your members.
Manually award members a Badge and Points for exemplifying leadership, posting special content or for their positive contributions. 
Move members into an exclusive Rank for consistently being a positive force in the community.  Display a block of Badges on the community homepage to make members’ accomplishments visible.
 
2) Newsletter
Send a bulk email from the platform directly into your members’ inbox.
A newsletter is a wonderful way to intimately communicate with your die-hards. Blast the email to your entire community, or choose specific user groups. For example, relay this special gratitude email to members who’ve posted 100 times or more. 
 
3) Curate content

Highlight your members’ topics or blog posts by curating them for more to see. This not only thanks your community for positively contributing, but also encourages others to follow suit. 
Use the Our Picks widget or the Feature moderation action to prominently display content items. Though different tactics, both showcase what your members are posting. 
 
4) Reputation
Our Reputation system is one of the most efficient and effective ways to show gratitude in an instant. 

“Reacting” to members’ posts visibly shows thanks and communicates to others that the post is worth stopping and reading. Reacting also increases a member’s perceived value in the community. The higher a member’s Reputation score is, the more they are trusted by others. 
 
5) Topics
This might be the most powerful but challenging tip of all: create a topic in the Forums and tell your community you’re grateful for them. 
It’s one thing to award badges and points, curate content and send a newsletter, but it’s another for you, the community leader, to spend a moment and personally thank your members for supporting you. They are spending their time, one of the most valuable assets, with you. That’s worth celebrating! 
Speaking of… Invision Community would like to take this moment to thank you. Whether you are a serious hobbyist, a medium-sized company or an enterprise industry giant, we want to thank you for believing in us and using our platform to better your business.
If you’re someone who’s interested in joining, we’d love to hear from you!
🙏  Get in touch with us! 🙏

Gratitude is an essential part of building community.
One of the most powerful emotions is gratitude. It helps foster meaningful connections, expands awareness and, well, it just feels good!
Invision Community features powerful tools to help you maintain relationships with your clients, customers or members. Approaching them with gratitude in mind will inspire your community to blossom into something even greater. 
 
Here are five ways to show your community members you are thankful for them:
 
1) Achievements


Our robust Achievements system is the most obvious method to tap into gratitude. As a community leader or moderator, you can literally show thanks by rewarding your members.
Manually award members a Badge and Points for exemplifying leadership, posting special content or for their positive contributions. 
Move members into an exclusive Rank for consistently being a positive force in the community.  Display a block of Badges on the community homepage to make members’ accomplishments visible.
 
2) Newsletter
Send a bulk email from the platform directly into your members’ inbox.
A newsletter is a wonderful way to intimately communicate with your die-hards. Blast the email to your entire community, or choose specific user groups. For example, relay this special gratitude email to members who’ve posted 100 times or more. 
 
3) Curate content

Highlight your members’ topics or blog posts by curating them for more to see. This not only thanks your community for positively contributing, but also encourages others to follow suit. 
Use the Our Picks widget or the Feature moderation action to prominently display content items. Though different tactics, both showcase what your members are posting. 
 
4) Reputation
Our Reputation system is one of the most efficient and effective ways to show gratitude in an instant. 

“Reacting” to members’ posts visibly shows thanks and communicates to others that the post is worth stopping and reading. Reacting also increases a member’s perceived value in the community. The higher a member’s Reputation score is, the more they are trusted by others. 
 
5) Topics
This might be the most powerful but challenging tip of all: create a topic in the Forums and tell your community you’re grateful for them. 
It’s one thing to award badges and points, curate content and send a newsletter, but it’s another for you, the community leader, to spend a moment and personally thank your members for supporting you. They are spending their time, one of the most valuable assets, with you. That’s worth celebrating! 
Speaking of… Invision Community would like to take this moment to thank you. Whether you are a serious hobbyist, a medium-sized company or an enterprise industry giant, we want to thank you for believing in us and using our platform to better your business.
If you’re someone who’s interested in joining, we’d love to hear from you!
🙏  Get in touch with us! 🙏

The holy trinity of successful communities intertwines cause, experiences and value together. Create these and your community will no doubt hold a special place in peoples’ hearts. 
Before we unpack this special trifecta, let’s define what success means through the lens of community building. 
While success is subjective, there are a few things we can all agree on: 
Communities that can consistently deliver value while also connecting people to one another will prosper. 


 
Cause
Cause is your ‘why.’ Why does your community exist and why should anyone care to join?
It sounds obvious, but many businesses have trouble understanding who their audience is or how their community can help them.
Can you answer this?
My audience is ___________________.
An important component of cause is justifying your community’s existence. If you can define why your community helps people, you’ll see success. That may look like:
Offering guidance Answering questions Sharing information Selling a product or service A community that stands to elevate a group of peoples’ lives will eventually break the threshold from ordinary to extraordinary. 
There’s a number of ways to utilize the Invision Community platform to assist with your cause.
 
Create a niche forum for your members to engage with one another using our Forum application. Sell a digital product or physical item using our Commerce application. Create an event with our Calendar application. Share news, information and blogs using our Blogs and Pages applications.
How to create a cause: creating and nurturing your community takes a lot of hard work and determination. Having a passion to serve is a must; without it you will burn out. 
If you have yet to define your community’s purpose, don’t fret – reading this blog post about how to create a successful community is a perfect starting point. However, if you’re a small or big business and ready to take that next step, start by answering the following:
My community will help people by ___________________.


 
Experiences
Members participating in a shared experience together is what takes your company from just a business to a community. 
Your community’s cause inspires experiences.
A lively community isn’t a set-it-and-forget-it medium. While you’re consistently chucking wood into the community campfire, you’ll need time on your side. That’s a nice way of saying be patient! The compounding effect of shared group experiences is something a company or brand can’t manufacture, however it’s essential for a meaningful history. Oftentimes, a business owner expects their community to flourish in a year or two. It’s possible, but uncommon, because there likely wasn’t enough time to generate an impact across a population. Be in this for the long haul. 
How to create experiences: tap into people’s emotions. Create content that takes the member on a journey of highs and lows – encourage them to follow suit when creating their own content.  
My community will make a long-lasting impact because ___________________.
 

 
Value
We’ve all heard the recycled marketing adage, ‘people come for the content, but they stay for the community.’ There’s a reason content is king; it’s a vehicle to drive new audiences to your community while also making your brand more valuable. However, content is only one of several value modalities. 
This is when value comes full circle with experiences. A brand does this by easily explaining its cause, creating experiences then adding value by justifying its existence through offering guidance, answering questions, sharing information or selling a product/service. 
How to create value: A community platform alone won’t create value. It requires thoughtful intention, inspired action and follow up.  
Offer a world class experience by consistently over-delivering: 
Offer premium, information-style content (like blog posts, YouTube videos, newsletters, social media outreach). Engage with your members in the community (reply to their posts, feature their content, reward them with public recognition using our Achievements system).  Touch base outside the community with email outreach, respond to their social media posts, even monthly calls.   Creating a community is single-handedly one of the best decisions you can make for your business. 
My community brings value to the world because ___________________.
 
We’ve helped serious hobbyists, small businesses and enterprise giants give their super fans/customers/clients the ability to create meaningful connections with one another. 
Ready to bring cause, experiences and value to your company? 
Get in touch with us!

The holy trinity of successful communities intertwines cause, experiences and value together. Create these and your community will no doubt hold a special place in peoples’ hearts. 
Before we unpack this special trifecta, let’s define what success means through the lens of community building. 
While success is subjective, there are a few things we can all agree on: 
Communities that can consistently deliver value while also connecting people to one another will prosper. 


 
Cause
Cause is your ‘why.’ Why does your community exist and why should anyone care to join?
It sounds obvious, but many businesses have trouble understanding who their audience is or how their community can help them.
Can you answer this?
My audience is ___________________.
An important component of cause is justifying your community’s existence. If you can define why your community helps people, you’ll see success. That may look like:
Offering guidance Answering questions Sharing information Selling a product or service A community that stands to elevate a group of peoples’ lives will eventually break the threshold from ordinary to extraordinary. 
There’s a number of ways to utilize the Invision Community platform to assist with your cause.
 
Create a niche forum for your members to engage with one another using our Forum application. Sell a digital product or physical item using our Commerce application. Create an event with our Calendar application. Share news, information and blogs using our Blogs and Pages applications.
How to create a cause: creating and nurturing your community takes a lot of hard work and determination. Having a passion to serve is a must; without it you will burn out. 
If you have yet to define your community’s purpose, don’t fret – reading this blog post about how to create a successful community is a perfect starting point. However, if you’re a small or big business and ready to take that next step, start by answering the following:
My community will help people by ___________________.


 
Experiences
Members participating in a shared experience together is what takes your company from just a business to a community. 
Your community’s cause inspires experiences.
A lively community isn’t a set-it-and-forget-it medium. While you’re consistently chucking wood into the community campfire, you’ll need time on your side. That’s a nice way of saying be patient! The compounding effect of shared group experiences is something a company or brand can’t manufacture, however it’s essential for a meaningful history. Oftentimes, a business owner expects their community to flourish in a year or two. It’s possible, but uncommon, because there likely wasn’t enough time to generate an impact across a population. Be in this for the long haul. 
How to create experiences: tap into people’s emotions. Create content that takes the member on a journey of highs and lows – encourage them to follow suit when creating their own content.  
My community will make a long-lasting impact because ___________________.
 

 
Value
We’ve all heard the recycled marketing adage, ‘people come for the content, but they stay for the community.’ There’s a reason content is king; it’s a vehicle to drive new audiences to your community while also making your brand more valuable. However, content is only one of several value modalities. 
This is when value comes full circle with experiences. A brand does this by easily explaining its cause, creating experiences then adding value by justifying its existence through offering guidance, answering questions, sharing information or selling a product/service. 
How to create value: A community platform alone won’t create value. It requires thoughtful intention, inspired action and follow up.  
Offer a world class experience by consistently over-delivering: 
Offer premium, information-style content (like blog posts, YouTube videos, newsletters, social media outreach). Engage with your members in the community (reply to their posts, feature their content, reward them with public recognition using our Achievements system).  Touch base outside the community with email outreach, respond to their social media posts, even monthly calls.   Creating a community is single-handedly one of the best decisions you can make for your business. 
My community brings value to the world because ___________________.
 
We’ve helped serious hobbyists, small businesses and enterprise giants give their super fans/customers/clients the ability to create meaningful connections with one another. 
Ready to bring cause, experiences and value to your company? 
Get in touch with us!

The holy trinity of successful communities intertwines cause, experiences and value together. Create these and your community will no doubt hold a special place in peoples’ hearts. 
Before we unpack this special trifecta, let’s define what success means through the lens of community building. 
While success is subjective, there are a few things we can all agree on: 
Communities that can consistently deliver value while also connecting people to one another will prosper. 


 
Cause
Cause is your ‘why.’ Why does your community exist and why should anyone care to join?
It sounds obvious, but many businesses have trouble understanding who their audience is or how their community can help them.
Can you answer this?
My audience is ___________________.
An important component of cause is justifying your community’s existence. If you can define why your community helps people, you’ll see success. That may look like:
Offering guidance Answering questions Sharing information Selling a product or service A community that stands to elevate a group of peoples’ lives will eventually break the threshold from ordinary to extraordinary. 
There’s a number of ways to utilize the Invision Community platform to assist with your cause.
 
Create a niche forum for your members to engage with one another using our Forum application. Sell a digital product or physical item using our Commerce application. Create an event with our Calendar application. Share news, information and blogs using our Blogs and Pages applications.
How to create a cause: creating and nurturing your community takes a lot of hard work and determination. Having a passion to serve is a must; without it you will burn out. 
If you have yet to define your community’s purpose, don’t fret – reading this blog post about how to create a successful community is a perfect starting point. However, if you’re a small or big business and ready to take that next step, start by answering the following:
My community will help people by ___________________.


 
Experiences
Members participating in a shared experience together is what takes your company from just a business to a community. 
Your community’s cause inspires experiences.
A lively community isn’t a set-it-and-forget-it medium. While you’re consistently chucking wood into the community campfire, you’ll need time on your side. That’s a nice way of saying be patient! The compounding effect of shared group experiences is something a company or brand can’t manufacture, however it’s essential for a meaningful history. Oftentimes, a business owner expects their community to flourish in a year or two. It’s possible, but uncommon, because there likely wasn’t enough time to generate an impact across a population. Be in this for the long haul. 
How to create experiences: tap into people’s emotions. Create content that takes the member on a journey of highs and lows – encourage them to follow suit when creating their own content.  
My community will make a long-lasting impact because ___________________.
 

 
Value
We’ve all heard the recycled marketing adage, ‘people come for the content, but they stay for the community.’ There’s a reason content is king; it’s a vehicle to drive new audiences to your community while also making your brand more valuable. However, content is only one of several value modalities. 
This is when value comes full circle with experiences. A brand does this by easily explaining its cause, creating experiences then adding value by justifying its existence through offering guidance, answering questions, sharing information or selling a product/service. 
How to create value: A community platform alone won’t create value. It requires thoughtful intention, inspired action and follow up.  
Offer a world class experience by consistently over-delivering: 
Offer premium, information-style content (like blog posts, YouTube videos, newsletters, social media outreach). Engage with your members in the community (reply to their posts, feature their content, reward them with public recognition using our Achievements system).  Touch base outside the community with email outreach, respond to their social media posts, even monthly calls.   Creating a community is single-handedly one of the best decisions you can make for your business. 
My community brings value to the world because ___________________.
 
We’ve helped serious hobbyists, small businesses and enterprise giants give their super fans/customers/clients the ability to create meaningful connections with one another. 
Ready to bring cause, experiences and value to your company? 
Get in touch with us!

The holy trinity of successful communities intertwines cause, experiences and value together. Create these and your community will no doubt hold a special place in peoples’ hearts. 
Before we unpack this special trifecta, let’s define what success means through the lens of community building. 
While success is subjective, there are a few things we can all agree on: 
Communities that can consistently deliver value while also connecting people to one another will prosper. 


 
Cause
Cause is your ‘why.’ Why does your community exist and why should anyone care to join?
It sounds obvious, but many businesses have trouble understanding who their audience is or how their community can help them.
Can you answer this?
My audience is ___________________.
An important component of cause is justifying your community’s existence. If you can define why your community helps people, you’ll see success. That may look like:
Offering guidance Answering questions Sharing information Selling a product or service A community that stands to elevate a group of peoples’ lives will eventually break the threshold from ordinary to extraordinary. 
There’s a number of ways to utilize the Invision Community platform to assist with your cause.
 
Create a niche forum for your members to engage with one another using our Forum application. Sell a digital product or physical item using our Commerce application. Create an event with our Calendar application. Share news, information and blogs using our Blogs and Pages applications.
How to create a cause: creating and nurturing your community takes a lot of hard work and determination. Having a passion to serve is a must; without it you will burn out. 
If you have yet to define your community’s purpose, don’t fret – reading this blog post about how to create a successful community is a perfect starting point. However, if you’re a small or big business and ready to take that next step, start by answering the following:
My community will help people by ___________________.


 
Experiences
Members participating in a shared experience together is what takes your company from just a business to a community. 
Your community’s cause inspires experiences.
A lively community isn’t a set-it-and-forget-it medium. While you’re consistently chucking wood into the community campfire, you’ll need time on your side. That’s a nice way of saying be patient! The compounding effect of shared group experiences is something a company or brand can’t manufacture, however it’s essential for a meaningful history. Oftentimes, a business owner expects their community to flourish in a year or two. It’s possible, but uncommon, because there likely wasn’t enough time to generate an impact across a population. Be in this for the long haul. 
How to create experiences: tap into people’s emotions. Create content that takes the member on a journey of highs and lows – encourage them to follow suit when creating their own content.  
My community will make a long-lasting impact because ___________________.
 

 
Value
We’ve all heard the recycled marketing adage, ‘people come for the content, but they stay for the community.’ There’s a reason content is king; it’s a vehicle to drive new audiences to your community while also making your brand more valuable. However, content is only one of several value modalities. 
This is when value comes full circle with experiences. A brand does this by easily explaining its cause, creating experiences then adding value by justifying its existence through offering guidance, answering questions, sharing information or selling a product/service. 
How to create value: A community platform alone won’t create value. It requires thoughtful intention, inspired action and follow up.  
Offer a world class experience by consistently over-delivering: 
Offer premium, information-style content (like blog posts, YouTube videos, newsletters, social media outreach). Engage with your members in the community (reply to their posts, feature their content, reward them with public recognition using our Achievements system).  Touch base outside the community with email outreach, respond to their social media posts, even monthly calls.   Creating a community is single-handedly one of the best decisions you can make for your business. 
My community brings value to the world because ___________________.
 
We’ve helped serious hobbyists, small businesses and enterprise giants give their super fans/customers/clients the ability to create meaningful connections with one another. 
Ready to bring cause, experiences and value to your company? 
Get in touch with us!

The holy trinity of successful communities intertwines cause, experiences and value together. Create these and your community will no doubt hold a special place in peoples’ hearts. 
Before we unpack this special trifecta, let’s define what success means through the lens of community building. 
While success is subjective, there are a few things we can all agree on: 
Communities that can consistently deliver value while also connecting people to one another will prosper. 


 
Cause
Cause is your ‘why.’ Why does your community exist and why should anyone care to join?
It sounds obvious, but many businesses have trouble understanding who their audience is or how their community can help them.
Can you answer this?
My audience is ___________________.
An important component of cause is justifying your community’s existence. If you can define why your community helps people, you’ll see success. That may look like:
Offering guidance Answering questions Sharing information Selling a product or service A community that stands to elevate a group of peoples’ lives will eventually break the threshold from ordinary to extraordinary. 
There’s a number of ways to utilize the Invision Community platform to assist with your cause.
 
Create a niche forum for your members to engage with one another using our Forum application. Sell a digital product or physical item using our Commerce application. Create an event with our Calendar application. Share news, information and blogs using our Blogs and Pages applications.
How to create a cause: creating and nurturing your community takes a lot of hard work and determination. Having a passion to serve is a must; without it you will burn out. 
If you have yet to define your community’s purpose, don’t fret – reading this blog post about how to create a successful community is a perfect starting point. However, if you’re a small or big business and ready to take that next step, start by answering the following:
My community will help people by ___________________.


 
Experiences
Members participating in a shared experience together is what takes your company from just a business to a community. 
Your community’s cause inspires experiences.
A lively community isn’t a set-it-and-forget-it medium. While you’re consistently chucking wood into the community campfire, you’ll need time on your side. That’s a nice way of saying be patient! The compounding effect of shared group experiences is something a company or brand can’t manufacture, however it’s essential for a meaningful history. Oftentimes, a business owner expects their community to flourish in a year or two. It’s possible, but uncommon, because there likely wasn’t enough time to generate an impact across a population. Be in this for the long haul. 
How to create experiences: tap into people’s emotions. Create content that takes the member on a journey of highs and lows – encourage them to follow suit when creating their own content.  
My community will make a long-lasting impact because ___________________.
 

 
Value
We’ve all heard the recycled marketing adage, ‘people come for the content, but they stay for the community.’ There’s a reason content is king; it’s a vehicle to drive new audiences to your community while also making your brand more valuable. However, content is only one of several value modalities. 
This is when value comes full circle with experiences. A brand does this by easily explaining its cause, creating experiences then adding value by justifying its existence through offering guidance, answering questions, sharing information or selling a product/service. 
How to create value: A community platform alone won’t create value. It requires thoughtful intention, inspired action and follow up.  
Offer a world class experience by consistently over-delivering: 
Offer premium, information-style content (like blog posts, YouTube videos, newsletters, social media outreach). Engage with your members in the community (reply to their posts, feature their content, reward them with public recognition using our Achievements system).  Touch base outside the community with email outreach, respond to their social media posts, even monthly calls.   Creating a community is single-handedly one of the best decisions you can make for your business. 
My community brings value to the world because ___________________.
 
We’ve helped serious hobbyists, small businesses and enterprise giants give their super fans/customers/clients the ability to create meaningful connections with one another. 
Ready to bring cause, experiences and value to your company? 
Get in touch with us!

The holy trinity of successful communities intertwines cause, experiences and value together. Create these and your community will no doubt hold a special place in peoples’ hearts. 
Before we unpack this special trifecta, let’s define what success means through the lens of community building. 
While success is subjective, there are a few things we can all agree on: 
Communities that can consistently deliver value while also connecting people to one another will prosper. 


 
Cause
Cause is your ‘why.’ Why does your community exist and why should anyone care to join?
It sounds obvious, but many businesses have trouble understanding who their audience is or how their community can help them.
Can you answer this?
My audience is ___________________.
An important component of cause is justifying your community’s existence. If you can define why your community helps people, you’ll see success. That may look like:
Offering guidance Answering questions Sharing information Selling a product or service A community that stands to elevate a group of peoples’ lives will eventually break the threshold from ordinary to extraordinary. 
There’s a number of ways to utilize the Invision Community platform to assist with your cause.
 
Create a niche forum for your members to engage with one another using our Forum application. Sell a digital product or physical item using our Commerce application. Create an event with our Calendar application. Share news, information and blogs using our Blogs and Pages applications.
How to create a cause: creating and nurturing your community takes a lot of hard work and determination. Having a passion to serve is a must; without it you will burn out. 
If you have yet to define your community’s purpose, don’t fret – reading this blog post about how to create a successful community is a perfect starting point. However, if you’re a small or big business and ready to take that next step, start by answering the following:
My community will help people by ___________________.


 
Experiences
Members participating in a shared experience together is what takes your company from just a business to a community. 
Your community’s cause inspires experiences.
A lively community isn’t a set-it-and-forget-it medium. While you’re consistently chucking wood into the community campfire, you’ll need time on your side. That’s a nice way of saying be patient! The compounding effect of shared group experiences is something a company or brand can’t manufacture, however it’s essential for a meaningful history. Oftentimes, a business owner expects their community to flourish in a year or two. It’s possible, but uncommon, because there likely wasn’t enough time to generate an impact across a population. Be in this for the long haul. 
How to create experiences: tap into people’s emotions. Create content that takes the member on a journey of highs and lows – encourage them to follow suit when creating their own content.  
My community will make a long-lasting impact because ___________________.
 

 
Value
We’ve all heard the recycled marketing adage, ‘people come for the content, but they stay for the community.’ There’s a reason content is king; it’s a vehicle to drive new audiences to your community while also making your brand more valuable. However, content is only one of several value modalities. 
This is when value comes full circle with experiences. A brand does this by easily explaining its cause, creating experiences then adding value by justifying its existence through offering guidance, answering questions, sharing information or selling a product/service. 
How to create value: A community platform alone won’t create value. It requires thoughtful intention, inspired action and follow up.  
Offer a world class experience by consistently over-delivering: 
Offer premium, information-style content (like blog posts, YouTube videos, newsletters, social media outreach). Engage with your members in the community (reply to their posts, feature their content, reward them with public recognition using our Achievements system).  Touch base outside the community with email outreach, respond to their social media posts, even monthly calls.   Creating a community is single-handedly one of the best decisions you can make for your business. 
My community brings value to the world because ___________________.
 
We’ve helped serious hobbyists, small businesses and enterprise giants give their super fans/customers/clients the ability to create meaningful connections with one another. 
Ready to bring cause, experiences and value to your company? 
Get in touch with us!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 
Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.
In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 
New! Married group promotions with Achievements. 
New! Added metrics to better understand how Achievements functions within your community. 
New! Implemented additional rules to further empower your members. 
New! Updated email notifications to let your members know when they've earned a badge.
New! Download member lists based on Achievements criteria.
 
Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 
Related: Want to know more about Achievements? Read our original blog post.

Now that you’re up to speed, let’s take a look at the new metrics and rules.
 
Group promotions


 
Group promotions lay out various user journeys.
Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.
 Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community.  
Couple examples:
A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't).  A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members.   
Related: Learn more about Group Promotions
 
Metrics
Metrics reports are essential for understanding what's working in your community, and what needs improving. 


 
Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.
Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 
Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 
 
Related: Maximize community growth with our new reporting metrics
 
Rules
Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 
Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 
 
Outreach
Jump into your members' inboxes with tailor-made good news. 


 
New Email notifications: New notification emails let your members know when they've received a coveted rank.  
 
Segment
Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


 
In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).
Several examples include downloading a list of members who've:
Earned 500 or more points Earned a specific badge Reached a specific rank  
Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.
Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂
Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!