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Jordan Miller
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Achievements just became even more powerful

Earlier this year, Invision Community launched a native gamification system called Achievements. We added significant improvements to Achievements in our new release, 4.6.8, out now!  🎉 

Achievements allows community leaders to reward members with points, badges and ranks for their outstanding contributions. We listened to your feedback and implemented some very exciting changes.

In this post, you'll get a crash course on the new updates included in your Admin Control Panel (ACP) upon updating your community to 4.6.8. Once you're familiar with these concepts, you can take action to elevate your community.
 

New! Married group promotions with Achievements. 

New! Added metrics to better understand how Achievements functions within your community. 

New! Implemented additional rules to further empower your members. 

New! Updated email notifications to let your members know when they've earned a badge.

New! Download member lists based on Achievements criteria.

 

Before we expand on the new features, here's a recap of Achievements to refresh your memory:
 

Quote

Points: Achievements keeps a running tally of points based off of specific actions a member takes, like posting a topic or reply. 

Rules: Community leaders set up actionable processes for members to earn the points.

Badges: Leaders can also create specific Rules when deciding what actions earn Badges, for example rewarding your members with a badge for visiting your community for 20 days.

Ranks: based on earned points, display a members’ perceived value to the community. The higher a members’ Rank, the greater their influence because the more they’ve participated. 


Now that you’re up to speed, let’s take a look at the new metrics and rules.

 

Group promotions


group promotions.png
 

Group promotions lay out various user journeys.

Based on actions a member takes in a community, for example  commenting 100 times, having a high reputation score or having joined a community a year ago, the platform will automatically place them in a group (based on the rules you previously set up). This is useful when creating a hierarchy in your community. The more your members are engaged, the more access / privileges they receive.

Now, community leaders can automatically place members in specific groups based on what badges they've earned in the community. 

Couple examples:

  • A moderator manually awards a member the 'Helpful Superstar' badge. In this scenario, that badge can only be earned if a moderator chooses to give it. Once someone earns that badge, they're automatically placed in the 'Helpful Superstars' group. This group may have the ability to create clubs (whereas the other groups can't). 
  • A member earns the 'Engaged' badge. 'Engaged' badges are earned when a member has replied 100 times since joining. Once they've posted 100 replies, the system automatically places them in a new group with other contributing members. 

 

 

Metrics

Metrics reports are essential for understanding what's working in your community, and what needs improving. 


badges metrics.png
 

Badges Earned: Track what badges were earned during a defined period of time. This is especially useful to track both member engagement as well as identify how often your community moderators are awarding badges manually.

Badges earned by member group: How many members in each group earned a badge. Track this when quantifying what groups are most engaged with your community. Understanding which group(s) earn the most badges helps you better tend to groups that might be less engaged. It might be a good idea to show them some extra attention. 

Badges by member: Search a time-based list of all members with an earned badge total. Easily discover who your VIP members are and reward / thank them for being active contributors. 

 

 

Rules

Set up rules based on various criteria. These rules will automatically take a specific action once the criteria has been met.
 

purchase product.png


Member downloads a file: Members may earn a badge for downloading a specific file. This could be useful if your company wanted to share new policies or an announcement; track which members took the time to download the information and publicly recognize them for staying on top of things. 

Member purchases a package or product: Members may also earn a badge for purchasing either a package or a specific product. For example, you could create a rule for members to earn a coveted product badge for opting to purchase a physical product (like a t-shirt). Only members who've purchased an item from your community would receive this type of recognition. 

 

Outreach

Jump into your members' inboxes with tailor-made good news. 


emails.png
 

New Email notifications: New notification emails let your members know when they've received a coveted rank.  

 

Segment

Download a list of members based on a number of Achievements criteria, including points, ranks and badges.


members list.png
 

In theory, you can upload this list of members elsewhere to target this specific audience (like sending an exclusive email drip campaign in Mail Chimp).

Several examples include downloading a list of members who've:

  • Earned 500 or more points
  • Earned a specific badge
  • Reached a specific rank

 

Achievements is a robust feature to engage your VIP members and spark the fuse of inspiration for newcomers. There’s a lot of power at your fingertips.

Unsure where to start with implementing Achievements? Check out our original post and determine what behaviors you want to reward within your community. Sometimes just logging in is a good place to start. Reward them for that. 🙂

Ready to take Achievements to the next level? Check out the new Group Promotions and Achievements Metrics now available in 4.6.8.

Where are you in your journey with Achievements? Drop us a line in the comments. We’d love to hear from you!

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Looks like a nice Christmas present is on the way!

You mention in the rules that an achievement can be granted for a purchase of a product or package… does this by any chance also apply to donations?  If so, you’re going to solve a big problem for me. 🙂 

I like your example about getting an achievement for buying a tshirt… it would be super cool if we could reverse that.  Meaning if they get an achievement be able to give the member something (like a tshirt)!  In this case maybe have the ability to issue a credit to the member account or allow them to make a one time free purchase etc. Think of that “Super Helpful” badge being able to give them a prize as well. 

Edited by Randy Calvert
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Can community leaders create their own badges based on their community format so say I run an anime community I want to make badges based on my anime format. This would also go for a car community they can make badges based in their community. 

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5 minutes ago, Sinistra said:

Can community leaders create their own badges based on their community format so say I run an anime community I want to make badges based on my anime format. This would also go for a car community they can make badges based in their community. 

Yes, they are all customizable.

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Thanks to all the team for new features! It is really useful! 

"Members may also earn a badge for purchasing either a package or a specific product." - as I see, it is possible to give a badge for purchasing anything from the product group, but not for the purchasing specific product.

All my products is in one group, but every product is specific: T-shirt, hoodie, sticker and so on... in one product group. Can I let my users earn specific badge for specific product? For example, "t-shirt badge" for purchasing t-shirt, "sticker badge" for purchasing sticker, "hoodie badge" for purchasing hoodie...  ?

Edited by Andrey Gaponov
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Outstanding!  Is it currently possible to configure rules which bind specific products to X amount of points (with the ability to forego badges, i.e. set badges earned to none)?  According to the screenshot, it looks like you can only filter by product group.

I'd also suggest:

  1. A way of manually managing a member's points (but perhaps this is already possible in the adminCP? Couldn't see anything though)
  2. The ability to trigger rules when a member's points reaches X (e.g., email, PM)

But hey, what a great Christmas present!  Great improvements! 👍

Edited by LiquidFractal
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On 11/3/2021 at 10:32 PM, Andrey Gaponov said:

Thanks to all the team for new features! It is really useful! 

"Members may also earn a badge for purchasing either a package or a specific product." - as I see, it is possible to give a badge for purchasing anything from the product group, but not for the purchasing specific product.

All my products is in one group, but every product is specific: T-shirt, hoodie, sticker and so on... in one product group. Can I let my users earn specific badge for specific product? For example, "t-shirt badge" for purchasing t-shirt, "sticker badge" for purchasing sticker, "hoodie badge" for purchasing hoodie...  ?

Indeed, it is only possible to assign a badge for a product/subscription group.

Being able to assign a badge directly to a product or subscription would be a big plus, for example, we are an association organizing a convention every year with the purchase of a participation ticket via nexus and game financing, being able to assign a badge automatically to thank our members would be a big time saver 🙂

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What we BADLY need are improvements to the forums mobile functionality. With more than 50% of our readers on Mobile, this should be a primary focus. Unfortunately, we get a lot of complaints that they cannot find how to interact both visually and functionally. We'd like to make custom skins for it, but you change the layout templates so often we are afraid they will become obsolete withing one or two upgrades.

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Quote

Member purchases a package or product

As far as I can see, only product categories can be selected, not individual products, correct?

Also, It doesn’t seem to honour product subscription renewals, which is a huge bummer for me. I want to give members a badge if they buy any of my “support products” (product subscriptions or one-time donation products with fixed prices), but it looks like the Commerce badge is only given for new purchases, so members who support me for years by renewing their product every year will never get the badge. 
What I would expect is that all payments in the category are considered and the badge is given once. (To be clear: only once. A renewal shouldn’t give another badge or multiple products in the same category shouldn‘t create multiple badges. But adding that rule now should consider running product subscriptions either instantly or at least when the next renewal is paid.)

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