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Jim M

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Everything posted by Jim M

  1. Jim M
    That isn't an error but telling you that for security reasons, we will not be showing you Javascript in the ACP. You will need to go to the front-end to view it. If you're not seeing it on the front-end, you will need to double check that you're implementing the code which Adsense is providing correctly. If you continue to have issues, you will want to contact them for assistance.
  2. Jim M
    Could you please link us to the post you're trying to edit and what you're editing to?
  3. Jim M
    Keep in mind that while your server may be set to that, the database may not be. We are trying to determine what is going on here and see what our software is seeing. Going to ACP -> Support, this will tell you what it is currently seeing.
  4. Jim M
    Be sure that your locale is set to the proper French locale in your language string in ACP -> Customization -> Languages -> edit your language pack -> Locale.
  5. Jim M
    Our Picks is indefinite. It does not get removed from there automatically.
  6. Jim M
    Adding a button that says “Reply” within a post would mean inline replies to me. Seeing as our software doesn’t do that, that would lead to more confusion.
  7. Jim M
    Glad to hear that you were able to resolve this. A default application is indeed required and sounds like something may have been uninstalled which was causing this.
  8. Jim M
    Please ensure that you're checking in ACP -> Members -> Groups -> edit Guest -> Can access site? If that is enabled, we would need to investigate further. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Jim M
    For the homepage directing to your login, you would want to ensure that your guests can access your community in ACP -> Members -> Groups. If you do not allow guests to access your community, the login page will be presented to anyone not logged in. You would want to switch to an unmodified them if you are having issues with something not working properly on a custom theme. Likely could be related to the theme not being compatible with the release you're on.
  10. Jim M
    You will want to check what the setting is for Content View Behavior in Account Settings of the user: This can also be set to a default for new users in ACP -> Members -> Profiles -> Settings -> When a member clicks an item link
  11. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  12. Jim M
    Unfortunately, I am not seeing anything particular with this account which would allow them to login anonymously. Creating an account myself, I am also unable to hide my online status. The administrator group is able to do so but that is because you allow it. Please let us know if you see this again. I am wondering if the account was only partially created at the time you viewed this, so we logged it as anonymous.
  13. Jim M
    System is locked because it is required to run the software, you cannot disable it. The System Log there would be related to an error which was hit in the Support area of the ACP so wouldn't be related to seeing a banned message when people are logged in. Are you using CloudFlare or a reverse proxy for your community? If so, everyone may have the same IP address creating issues here. You would want to ensure that you enable "Trust IP addresses provided by proxies" in ACP -> System -> Advanced Configuration. This way, the software will use the user's IP address rather than that of the proxy.
  14. Jim M
    Have all your members been logged out after the change to disallowing anonymous logins?
  15. Jim M
    If you are unsure how to generate a full backup of your database and files via your server. Please contact your hosting provider for assistance.
  16. Jim M
    We do offer automatic video encoding on our Teams and up plans on Cloud if that is of interest. If you deal with small video numbers though, you could indeed limit video uploading to MP4 since it is a universal format.
  17. Jim M
    Firefox does not support MOV. However, Safari does.
  18. Jim M
    Resent 🙂
  19. Jim M
    Do you have any browser extensions installed which may be deleting cookies? Whether intentionally or not.
  20. Jim M
    Please be advised I have transferred this to a ticket so it can be reviewed more in depth. Please watch your email for any updates.
  21. Jim M
    Unfortunately, you also seem to have an SSO for the front-end. Please add a login we can login to in the notes section.
  22. Jim M
    We would require a login as well for your ACP.
  23. Jim M
    I responded to you in the other topic:
  24. Jim M
    Seems that you have applied a redirect to your community there outside of the software as not aspects are loading. Event non-dynamic items. You would want to review the last few items that you performed prior to this happening. If you have an custom .htaccess rewrites or redirects, you will want to disable those to see if it helps. It looks like you're using CloudFlare and you will want to review the rules you have setup or recently changed.
  25. Jim M
    Are you applying any sorting or filtering to these which are changing/resetting when changing month? I would like to see what is happening here first hand: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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