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Jim M

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Everything posted by Jim M

  1. Jim M
    Would recommend using the default .htaccess which is in ACP > System > Search Engine Optimization > in the description of the Rewrite URLs? field.
  2. Jim M
    Demos would need to be transferred to a Cloud account or they will expire. If you purchased a separate Cloud account, please submit a ticket and our team will be happy to help.
  3. Jim M
    Can find our rewritten URL .htaccess in ACP > System > Search Engine Optimization > in the description of “Rewrite URLs?”
  4. Jim M
    You would need to place this in an area which can execute template code as Daniel instructed with either putting it in a PHP block or a theme template. This is getting outside of our support so I will move this topic to the community support forum.
  5. Jim M
    Source tab in the editor would still not work as it is still the editor, not a template.
  6. Jim M
    Looks like that template code was not placed in an executable space. Was this placed in the WYSIWYG editor? I'm afraid, it will not execute there and will need to be placed in a template.
  7. Jim M
    Resetting the default configuration was done through the ACP? (we sometimes have people applying CKEditor files to the file system which will cause issues so wanted to clarify) Are you receiving any errors in your browser console?
  8. Jim M
    Building off of what Marc said: this would mean if your license reads out as http://example.com and you attempt to install at https://example.com you will get a license error as it does not 100% match (the same with https://www.example.com and https://example.com ). Our license server checks the exact URL as you are licensed by it.
  9. Jim M
    Gotcha. Now that I also allow my base member group to download (I had an upper group but not the base member), I see what you mean. In normal operation though, I would imagine users would want to encourage their guests to register to download. If you don't want people to register, I'd advising disabling registration. I don't think this a bug but rather a change in the feature which you'll want to suggest.
  10. Jim M
    Clear cache if you just made the change. Check third party add-ons which may be influencing it 🙂
  11. Jim M
    You would need to disable Guests permissions to download the file in the Downloads category. They then would receive a message to sign in rather than the "Buy" button.
  12. Jim M
    Are these moderators who have global permissions or are limited to specific areas? If the latter, do they have permission in the forum which this is enabled on?
  13. Jim M
    Were they online when the notification was generated? If so, an email would not be dispatched.
  14. Jim M
    Promotion is set for a user to manually publish articles to your community’s Twitter account. I’m afraid, there isn’t anything to automatically publish to Twitter natively. You may be able to utilize a service like Zapier to do this.
  15. Jim M
    Sorry, there currently is not a setting for the number abbreviation. Did find the following Feature Suggestion topic if you wish to add your voice for a change:
  16. Jim M
    This is now a per user setting: You can set the defaults for users who have no changed this in ACP -> Members -> Profiles -> When a member clicks an item link.
  17. Jim M
    This is related to the issue above. We’ll have that issue resolved as soon as we are able, and we appreciate your patience while we continue to work on this.
  18. Jim M
    It is currently intended that the count of new notifications will be reset which appears next to the notification bell when clicked and the notifications will be marked as seen when re-opening the notification window. I'm afraid, that there are no further settings for changing this but I have moved this to our Feature Suggestions forum for further evaluation.
  19. Jim M
    These are just warnings as well from the library which are intended. If you submit a ticket, we can take a closer peak at if there is something going on in the core.
  20. Jim M
    Unfortunately, this is not something I can reproduce. Please note we only support the default browser on a device, e.g. Android is Chrome and iOS is Safari. If you're using Firefox on a computer and encountering an issue, please submit a ticket as we will need to look at this on your community. You're more than welcome to submit a ticket if there is something specific with a member. A technician will then be able to tell you what we need from the user to move forward. Typically, if this is related to a browser, device, or OS, we require that information so gathering that prior will be helpful. Other than that, it would really be a case by case basis what the technician may require next, if at all, from the user.
  21. Jim M
    These are warnings, not errors from what I can read here. By themselves, shouldn’t be causing any issues. SameSite cookies as well should not be causing any errors with posting. I’m on my phone at the moment but can look at this more when I get to a PC. If you have a specific problem to your community and can’t reproduce here on ours, submitting a ticket may be beneficial for us.
  22. Jim M
    Sorry for that, please try again. We were moving some pieces on our end.
  23. Jim M
    They would only keep refreshing if you keep visiting within that 90 days. If you do not visit till 91 days then you have to login again. This is pretty much standard for low-medium secure websites. I honestly can't remember the last time I had to login to Facebook, Twitter, Instagram, etc... because I visit those on a semi-daily basis.
  24. Jim M
    Flagging them as a spammer will tell our spam system to learn from the incident and help you in the future and others. It also takes many other data points into consideration so if they do try to register again from say the same IP address and our spam system notices it on other communities, it will block them. Flagging as a spammer also is a one-click button you can setup to do optional things like delete or hide all their content and ban or delete the user. Deleting the account does nothing to help yourself and others in the future.
  25. Jim M
    There are no known vulnerabilities. Were these IPs (or variations) hitting other URLs too? If so, probably some rogue bot that has saved a bunch of URLs and going back. The specific URL you mentioned would create an error as the CSRF key had expired if they went back to it I saw this a lot on my personal community with Russia with text scraper bots and just blocked the whole country.
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