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Jim M

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Everything posted by Jim M

  1. Jim M
    OK, I have taken care of the plan/community upgrade and you're all set/online again. I apologize again for the delay here.
  2. Jim M
    I apologize for the delay here and that your community has gone down during this, I just worked with a manager to get this done for you. I also am in the process now of upgrading your cloud plans so we can get this turned online again for you as quickly as possible. I will update your ticket as well with this and update again here once we have done that.
  3. Jim M
    That would be an indication that your push notifications are not setup correctly in your browser. You would want to go to ACP -> Support, to verify that push notifications are able to be working on your server. Then go to notification settings on the front-end to see if they are setup, you should see "Push" if your browser allows it under "Notification Types Available" in Notification Settings. If you're still having issues, are you able to setup push notifications here? (trying to determine if this is a browser issue or an issue on your community)
  4. Jim M
    Sorry, the image/video URL which you're attempting to share/embed here that the error you mentioned comes from.
  5. Jim M
    If you're on Windows, do you see these notifications in your notifications window? (on Windows 10, this should be on the right side of the task bar and you have a chat bubble there with potential numbers) You will not get inline notifications on the website and push notifications, it is one or the other.
  6. Jim M
    Our package plans and pricing recently changed so what you payed and were restricted to previously may not be now. It looks like you need to upgrade all your plans respectively and should have received an email about this. On our new plans, many of the higher ones have unlimited storage. You may need to re-evaluate your strategies and what you're paying for and compare it with what we offer now when you upgrade.
  7. Jim M
    Could you please provide the image/video you're attempting to share? Looking at your posting settings, it does look like you're restricting a lot of URLs.
  8. Jim M
    To confirm, you are able to reach your bucket from your server? I would recommend confirming that and that all your settings are indeed correct. Something seems wrong here or is getting stripped from the request to produced this result.
  9. Jim M
    Sure thing, our pricing can be found by clicking "Pricing" in the top right of our website or directly at: https://invisioncommunity.com/buy
  10. Jim M
    You're very welcome! Glad we could be of assistance here.
  11. Jim M
    You're very welcome! Glad we could be of assistance here.
  12. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  13. Jim M

    Weird error

    Jim M replied to Owdy's topic in Technical Problems

    Looks like theme cache maybe missing or otherwise corrupt on your disk. If you use template disk cache, you may want to try to clear it to see if that resolves it by checking the path in ACP -> System -> Advanced Configuration -> Template disk cache path. Then clearing the files on your disk manually.
  14. Jim M
    This was due to a domain change, we helped the OP by clearing their cache in the Support Tool.
  15. Jim M
    Glad to hear it worked this time!
  16. Jim M
    Cleared your cache and it seems to have brought things online. You will want to ensure that writing to your cache source is working and nothing is getting corrupted.
  17. Jim M
    Please complete the upgrade which you have applied. Please let us know if you are still having issues afterwards. You can go to /admin/upgrade to complete it.
  18. Jim M
    We use tags for support items so we disallow access to members in most forums. This was not an SEO decision. There is not a dedicated tag manager, you would need to delete these from the topic itself.
  19. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  20. Jim M
    Could you please elaborate further? How is that link obtained? Do you have "Prevent direct linking?" enabled?
  21. Jim M
    That appears to be sub-forums with a custom icon but hard to tell with simply a screenshot.
  22. Jim M
    This will not be available till sometime in the new year, I'm afraid.
  23. Jim M
    Are these Email Validations or Admin Validations? If the former, please check that you have pruning setup, if you do not you can merely set this up for the desired days. If the latter, you will want to perform an advanced search on the members screen in the ACP by clicking the cog wheel in the search box. Filter down your search then once the search results load, click the "Validating" tab. Before clicking the prune all found button in the blue bar, double/triple check you're on the "Validating" tab before proceeding. For self-hosted customers, as always, before doing any large pruning, it would be advised to take a backup prior to attempting.
  24. Jim M
    If you want to completely disable access to the store module, you could click the permissions button on the store module and remove access.
  25. Jim M
    Building off of what Mark said here, Display Name is a unique field in our software and having two members with the same display name is an issue. You will want to contact the author of the SSO you're using for assistance here as this shouldn't happen and may be creating some unintended consequences.
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