Jim M

I'm afraid, these users have credit cards on file somehow. You can look at their profiles in the ACP. This may be from a previous iteration of this product or another but they have cards stored on their profile.

If you are unsure what meta tags are or what to do with them, I would not advise messing with them. The software is optimized with meta tags in mind that search engines and social media sites use and we're always evaluating and updating everything SEO-wise. Keeping the default meta tags will provide you the best results, unless you're explicitly trying to do something. Like @opentype said, content is king. Make sure your content matches the searches that your users will be searching for. Tags prefixed with "og:" are related to Open Graph. This is used by external sites to grab information about the page to embed. I.E. when you share a URL on Facebook, you get that embed with a title, image, etc... This is what controls that. Changing these would not be advised unless you have something explicitly in mind.

I'm afraid, this is the currently the intended process for renewals if the user opts into automatic renewals. You're more than welcome to post in our Feature Suggestion forum to change this process if you disagree with that but I'm afraid, here in support, I can only tell you what is the intended functionality.

Please be advised I have added this to our Feature Suggestion forum for further evaluation for a future release.

Both those users have cards on file so any renewal invoice is generated, auto-payment of those would be utilized.

Did the user first initially setup their subscription via Stripe? If so, you would need to break that renewal. If not, could you please provide a user example of this happening?

If you have difficulty with the below or still encounter issues after doing the below, please have your hosting provider remove the HTTP to HTTPS redirect on the server as it may be battling the software. The conf_global.php file is located in the root of your installation directory. Based on your URL, this should be in a directory called "discussion". You will want to contact your hosting provider for a full path to the directory. Once you change the URL in your conf_global.php file, you will want to clear your cache by going to ACP -> Support -> Clear System Cache. That will update all URLs in the software itself. You will need to update any manual URLs. Unfortunately, as you are self-hosted, this is self-managed so we can help guide you with software questions but anything hosting related, you will want to contact your hosting provider or server administrator for assistance as that would be outside our scope of support. If you do not wish to handle any of this and rather just manage your community, have you considered our Cloud?: https://invisioncommunity.com/buy

The upgraded files appear to still be present so I would advise running this now or you may encounter issues on your community. We are available during regular business hours. Emergency support is available but may be slower outside of regular business hours.

Are you having any failures with your FTP or have it set to not overwrite existing files? Are permissions on your server set correctly? If they are not, it could cause files to not be accessible.

"Class x not found" would indicate that you're missing a file on your server or that something is out of date that is attempting to access a class which is no longer present. Please try going to the client area and downloading a full set of files then extracting these to your local computer. Then please upload the contents of "ips_****" folder to your server, overwriting what is there.

It looks like there is an upgrade now in place when I go to your community. When I go to /admin/upgrade, I am seeing that there are applications available to upgrade. Are you still seeing this?

Unfortunately, this version is out of date, it is strongly recommended to upgrade to the latest release to receive support. Upgrading may also resolve your issue here as this may be an issue with specifically the version you're on.

Clicking the "Upgrade Now" button in the notification you screenshotted is what leads you to that "No applications to upgrade page"? If so, please provide us access to your community by please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

@Adlago, I've passed yours to a ticket to further investigate. We require further private information so please see your email for what we require and next steps. Thanks.

Glad to hear that has worked for you.

Nothing from ourselves would limit you to one hosting provider. You can move to another hosting provider should you desire.

As your file storage method, you can use file storage. I would recommend not caching as Redis is the only option.

This would indeed be PWA so you would not receive a prompt about it.

Thank you, the credentials were correct. Unfortunately, I am seeing that PHP is unable to make a connection with your Redis instance. Please contact your hosting provider for assistance. With that in mind, with a community of your size, I would not really recommend using Redis. Redis is only really needed for large communities. Small to medium communities, it can cause actually more overhead than it's worth, especially if you're hosting Redis on the same server.

Correct. The AdminCP for our software, not the hosting panel.

Did you already setup the PWA on your device? I am seeing that it is available on your community in my browser.

Thank you for editing you post with the error log entry. Please ensure that you're not running PHP 8.1 as this is not compatible yet. We recommend running PHP 7.4 or PHP 8.0.

A 500 Internal Server Error is a lot like the check engine light on your car, it states something is wrong but not exactly what or where. You would need to obtain the server error log entry for this error from your server (ask your hosting provider or server administrator if you are unsure how).

This is due to you are on the latest release. Is there something which is prompting you to this?

It would not be possible to have two (or more) different memberships inside a single Club. Each club would have it's own membership (or be completely open) which would detail who can view items inside it.