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Jim M

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Everything posted by Jim M

  1. Jim M
    You're very welcome. Happy to help 🙂 .
  2. Jim M
    The data in that column is too long for what it would be in our software. It needs to be shrunken. If you have any modifications done to your previous software this may happen so you will need to review these items and make calls based on the data.
  3. Jim M
    That would not be an error with the upgrade itself. That is the software functioning normally. A user there recently changed their email, password, or the unsubscribe link may have expired so they would not be able to unsubscibe from an email. They would first need to login. I would recommend downgrading the notifications you receive to at least a level 3 in ACP -> Support -> Error Logs -> Settings. Otherwise, you may get flooded with things like this where the software is functioning normally. Yes, if you have having issues with a third party application, you would need to contact the author.
  4. Jim M
    It looks like on your community, your upgrade has been completed and there are no remaining errors in the support tool. Could you please clarify if you're still having issues and with what?
  5. Jim M
    You would need to not have anything present on the current URL showing.
  6. Jim M
    That would be what your license URL is set to. As a license URL can only be set with a license key, you are responsible for safe-guarding your license key. If there is not an Invision Community installation at that URL, you will be able to reset it through this process we mentioned. If there is an Invision Community installation at that URL, you will need to ensure whoever owns it has removed your license key from operation.
  7. Jim M
    There may be differences so I would recommend testing both if you are not seeing registrations.
  8. Jim M
    For more on permissions for member groups, please see the following guide:
  9. Jim M
    I'm afraid, this would not be possible as the "2" is what actually finds the record in the URL structure there.
  10. Jim M
    As @Bethanyrayne mentioned, you can change your license URL in the Client Area. For more info, please read: https://invisioncommunity.com/4guides/client-services/license-keys-urls-r344/ A current license is required to change the license URL.
  11. Jim M
    As you are a cloud customer, you can submit a ticket/domain change in the Client Area as Adriano mentioned but I have moved this to a ticket to support you. Please look for an email in your inbox on the address you have on file with us for further communication.
  12. Jim M
    You can view your Cloud usage statistics by going to Client Area -> Manage Purchases -> click your purchase -> can see them under "Your Cloud Plan"
  13. Jim M
    Sorry, we do not provide access to our servers or direct access to our storage buckets. You could potentially setup your own Amazon S3 bucket for this purpose if you desire for your community.
  14. Jim M
    I've moved this to a ticket to better investigate. You should receive further communication via email. Thanks.
  15. Jim M
    Looks like you have several tickets in with us. Due to this, I would recommend pausing this ticket/topic to avoid receiving conflicting information as you are requesting several different items from keeping self-hosted, etc... Let's please hash those out prior to moving forward with any changes 🙂 . Thanks!
  16. Jim M
    You can prune certain IP addresses in the system by going to the ACP -> in the quick search, type "ip address" -> both "Posting" and "Profile" pages have the ability to prune these according to a timeline. However, IP address collecting as a whole is unable to be deactivated at this time.
  17. Jim M
    Please be advised I have tagged this to a developer to review. Someone will be with you as soon as they can.
  18. Jim M
    Are you using Pages related blocks on these pages where you're seeing the service worker?
  19. Jim M
    You're very welcome. Glad to hear you found the answer you were looking for 🙂 .
  20. Jim M
    Thank you for your persistence, investigation, and detail on the issue. I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  21. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  22. Jim M
    Please be advised I have tagged a developer for you to see if any further insight can be had here. Please note that server support is outside our scope of support, however.
  23. Jim M
    Please make any feature improvement suggestions in our official Feature Suggestion forum for further evaluation. This way it will not get lost in your support request.
  24. Jim M
    There is not. Other than making sure the files/folders are owned by the correct group/user. Depending on your server, this could cause permission issues.
  25. Jim M
    Are you using Varnish or something else that sits in front of your server? Permissions, as in file permissions? It shouldn't be but please ensure those are correct and that mod_security is not being triggered.
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