Jim M

We have the following guide on how to perform upgrades: https://invisioncommunity.com/4guides/welcome/install-and-upgrade-r259/ However, there isn't really a best practice list outside of what I mentioned in my other post. I would recommend the below, seeing as you are so far behind in updates. Additionally, setting up a test install may be a good idea if you have a lot of customizations to test or simply want to test upgrading. Before performing any core software upgrades, do some research of the third party applications/plugins/themes/etc... you have installed and see what is available for the most recent release. If you there are any that aren't mission critical, now is a good time to perhaps uninstall those. When you're ready to perform the core update: Turn your community offline. Take a full backup (database and files). (for those reading who are cloud, you're all set here) Disable all third party applications, plugins, and language packs. Create an unmodified theme and set it as the default theme (ensure your administrators who are helping with the upgrade use that theme) Perform the core upgrade. As you are so far behind, it may be a good idea to perform a manual upgrade (see guide above for more details on that). If any issues with the core upgrade, please create a topic here and someone will help you 🙂 . Have a look over your community to ensure things went well. This is a good idea for the next step. Once the core upgrade completes, you will want to consider looking at getting your third party items in line: As you are coming from 4.4, you will want to setup the Marketplace integration and go through onboarding. There should be a notification to do this in the notification bell of the ACP (top right). This will step you through which applications/plugins/themes/language packs you have installed from the Marketplace or are custom (aka custom development you had done or installed from elsewhere). You will want to upgrade each application/plugin/theme/language pack independently and then test before moving to the next one. This will allow you to tell what may be breaking and causing that break. For third party items which have no compatible release with our core software you just upgraded to, be very cautious of enabling these but ultimately, enabling these independently of others is advised. Done! These "best practices" are really an extremely cautious approach coming from a rather old version. Point upgrades (e.g. 4.6.11 to 4.6.12), you likely would not need to be this cautious but I would stress item 2.2 (Backups) for any self-hosted client for any upgrade, no matter how small.

As mentioned by Terabyte, your CAPTCHA key looks to be incorrect or otherwise not working so you will want to see if you have your own account. If so, you will need to check the key/secret to ensure it is correct from the admin area on CAPTCHA.

You can view all block cache settings in ACP -> System -> Advanced Configuration.

ACP > Support > Clear System Caches

Please have the Cloud client ensure you are on their Cloud package as an alternate who can submit support replies. Unfortunately, often is the case there are multiple packages, and permissions incorrectly set which would trigger our bounce back and the ticket to be deleted. (I was actually just helping where the individual was set on their self-hosted license and the same thing happened). However, if they have you as an alternate, you should be able to login to the Client Area to submit the ticket. If you do not have that option, setup was not done correctly and need to be adjusted. Please have the client contact us if any questions.

Yes, you can assign payment methods available to different products. This is not possible in Commerce as, generally, it is assumed sold from only the site owner(s). Our Downloads application does facilitate in this manner due to members can sell downloadable items there. I'm not sure if you're selling downloadable items if that can assist you?

Has the user validated completely? This block will only show validated users. If you clear your system cache in the software, does it change?

Glad to hear it has resolved and you were able to install it 🙂 .

Customizing the root slugs for FURLs would not be advised. Not only is it not supported but would require manual manipulation of the core files which will present upgrade issues as you move forward with the software.

If that does not help, please let us know and we can take a further look 🙂 .

As Randy mentioned, our Commerce application will be able to assist you here with your goals. It will allow you to take payment and handle renewing products or subscriptions. You can then have it assign a specific member group to users who have an active renewal. Then assign that group with the ability to see all the items you wish in member group permissions. You can read more about Commerce in our Guides here: You currently do not own Commerce so you would need to purchase this in the Client Area if you decide to move forward with it 🙂 .

Correct. That is an RSS feed 🙂

It looks like you're running a custom language pack, I would recommend switching to the default English language pack with no modifications as this could be the root of your issue. If you still get this an unmodified, English language pack, is the application/plugin compatible with the version which you are running?

Could you please clarify the intentions of using the API? Generally, there is an external application from your community with OAUTH which would be the authentication means, that would be the redirect URI that the token, etc... is passed back to. Typically, there would be no need to authenticate the API with itself so putting the homepage of your community in, would not be allowed.

Makes it sound even more like a storage issue. I would check with your hosting provider, they may be doing something at these intervals which is creating issues.

Don't believe Imagemagick can handle animated gifs still at this point in time. If this is a requirement of your site, you'll want to switch to GD to handle animated gifs.

Sorry, as mentioned, version 3 is no longer supported and has been for some time so if you are encountering errors with the software, it would be outside our scope of support. I can move this to our community support forum if you are encountering issues and maybe someone there can assist.

I am sorry that you do not agree with the solution but the answer provided is the solution which this forum is intended to provide. The "solution" has been marked as it is the official/supported answer of what can be done in the core software. It may not be the solution you move forward with but it is marked as such so that anyone viewing also understands this from an official support perspective. Again, if you want me to move this to a different forum so you can obtain support from your peers, I can do that as well.

You're more than welcome to comment with any suggestions in our Feature Suggestion forum 🙂 .

Sorry, FURLs are for advanced users and outside our scope of support. Additionally, customizations are outside our scope of support. I've moved this to the correct forum due to that. I am sorry that you disagree. I can point one of our developers to this topic to see if they can confirm this is not a bug but for assistance, this is generally something our community would assist with since it is outside our scope of support.

4.3 to 4.6 is a pretty large jump that will impact any third party applications/plugins/themes/language packs/etc... You will want to research to ensure that the authors have a compatible version to upgrade to, you may wish to disable these during your upgrade process of our core applications and then upgrade third party add-ons once the core is upgraded. Keep in mind any modifications to theme templates or our core CSS (aka not in a custom CSS file you created) may result in issues when upgrading as the software will not touch those files. You will likely want to create an unmodified theme to upgrade your system and then once upgraded, change your theme to your custom theme to see if anything is broken. If anything is broken, you will want to compare your modified items to non-modified items to fix any errors or incompatibilities. At the end of the day, staying current in releases is not only good practice for security / more stable, robust experience but typically, allows you to upgrade piece by piece instead of large efforts when you have major gaps like going from 4.3 to 4.6. Just food for thought for the future 🙂 .

Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.

You'll want to check to ensure your theme storage location is writable. It is stating there that it is not. By default, this location is a sub-folder of /uploads so you will want to ensure all sub-folders of /uploads are writable and owner by the same user/group as required by your server. EDIT: to address your backup/restore question, as these are server errors with writing that would likely be a fruitless endeavor, I'm afraid, as you'll likely just encounter this again. Server write issues need to be resolved otherwise, the software will continue to have this issue.

You may wish to ensure these volumes are tied to the location which the software is and attempting to write to (additionally, you may also want to check the storage for /tmp). Unfortunately, there is a write error here on the server somewhere if 0 byte files are showing up.