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Jim M

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Everything posted by Jim M

  1. Jim M
    You're most welcome. Let us know if you have any further questions.
  2. Jim M
    Sorry, I am not quite understanding what action is being performed here which causing the uploaded file to be missing. Is this something you're seeing on your community all the time or something specific you're performing causing the image to be missing?
  3. Jim M
    This would indicate that this group was used as a secondary group and thus no move was required. I would advise checking your Group Promotions, likely something is configured there incorrectly or will need to ensure your VIP donations group are marked to not move individuals from that group if you want them to stay there.
  4. Jim M
    Only your custom CSS files will appear in the Theme ACP theme editor now. Any questions will be answered here:
  5. Jim M
    The system will update these numbers in due time. If the members were moved either manually via the search tools or with group promotions, there shouldn't be any members without a group. If you are finding otherwise though, please let us know.
  6. Jim M
    Could you please let us know the display name or user ID for this user? (feel free to message me if you do not want this public) I believe what is happening here is that the PayPal reoccurring payment may have happened, hence the PayPal screenshot but it is not connected or failed to connect to your server. Checking this fully with the member will help fill in some missing info/questions I have.
  7. Jim M
    You will want to process the upgrader by going to {your-base-url}/admin/upgrade
  8. Jim M
    4.2.7.1 will allow you to enable add-ons still. They will no longer be locked.
  9. Jim M
    Sorry, our bug tracker is internal and not something which you can view. You can check our release notes for when the fix is available.
  10. Jim M
    You will want to look at your manually edited theme template files and compare them to the default as something is missing here. Unfortunately, customizations are outside our scope of support so I have moved this to the community support forum where you can receive assistance from other clients.
  11. Jim M
    Glad to hear this worked for you 🙂
  12. Jim M
    Sorry, you will need to reach out to your hosting provider or server administrator in resolving the issues here. If you're getting "MySQL server has gone away" error message, something is preventing the software from executing against your database which is not an error you should ignore.
  13. Jim M
    Glad to hear you got this all sorted out 🙂 .
  14. Jim M
    Unfortunately, this is not an issue with Invision Community but rather PHP 8 and your third party plugins. You will want to ensure you're using plugins compatible with PHP 8, if you run PHP 8 on your server. You could certainly downgrade PHP to 7.4 and see if that helps resolve your issue here. However, the server error log entries we were provided point to PHP 8 incompatibilities in the third party plugin. If you want to use PHP 8 and that plugin, you will need to work with the author on, third party plugins are outside our scope of support. At time of testing this, I only saw 1 custom plugin installed. The above information is only based on what information was tested and error log entries provided to us. If you tried other plugins, which the author says are compatible with PHP 8 and you're still having issues, you would want to disable the plugin which is not working and try with that compatible plugin only enable. If you're having issues, please let us know and we can also take a look.
  15. Jim M
    I have submitted a ticket to further discuss this with you. Please check your email for further communication.
  16. Jim M
    I understand you are frustrated but we're both kind of stuck between a rock and a hard place here. There is no roll back without loss of data or knowing that will fully resolve your issue here because of what you're attempting to do with Pages but we also can't move forward because of your own desire to not upgrade. Are you not wanting to move forward because of the issue with third party add-ons? If so, this decision has been removed on our end and you are in control of that. You can read about how that looks now here:
  17. Jim M
    There are several different items for rebuild tasks which are resolved in 4.7.2. I'm afraid, we will need to pause then till you are willing to upgrade so we can review this further. As we cannot review something which is resolved in the latest release, as mentioned here: Pages Fixed an issue where rebuilding record topics would fail. Fixed an issue where orphaned categories could break syncing from topics.
  18. Jim M
    Sorry, we do not allow the transfer of self-hosted licenses. Could you please clarify your intentions? You would not want to transfer ownership if the individual is merely downloading files initially as the account owner owns the license. Once an installation is setup, you can use the automatic upgrader to handle upgrades.
  19. Jim M
    Thank you for clarifying and sorry for the confusion. Your topic was split from another so might have added to my colleague missing this. Looking at your installation, could you please upgrade to the latest release to see if this helps with your issue here?
  20. Jim M
    Unfortunately, as mentioned in the notice, only the account owner can download files. The screenshot you've shown there would only give them permission to access support requests and pay invoices. There is no permission to download files as we only allow the account owner to do so.
  21. Jim M
    Has this issue since been resolved? I am no longer seeing any background tasks in your queue.
  22. Jim M
    Could you please provide the URL to the content piece referred to here? If you would not like this public, please feel free to message me it.
  23. Jim M
    Sorry, this is not something which can be done via the software at this time. If you would like to see this in a future release, please leave your suggestion in our official Feature Suggestion forum for further evaluation.
  24. Jim M
    They are not safe to ignore, it is an error connecting to your database which would need to be resolved. If these only come up with tasks, you may wish to ensure that there isn't some issue where CRON is running under a different PHP instance which is having some restriction. My suggestion would be to work with a server administrator, if you are unsure how to troubleshoot this.
  25. Jim M
    You're very welcome. Glad we could help!
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