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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Jim M
    Please use the following requirements checker to ensure that you have all PHP modules/extensions installed: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/ Please note if you use third party add-ons, this might be causing the error. You can disable those use recovery mode: https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode
  2. Jim M
    You will want to check the System Log for any issues here. Often this is a connection issue to your server's Redis.
  3. Jim M
    I've converted this to a ticket to better communicate private details here. Please check your email for further communication.
  4. Jim M
    Looking at the screenshot provided and your Invision Community settings, the Client ID is not matching. Could you please check that these are valid to what is in miniOrange?
  5. Jim M
    Glad to hear you've resolved it.
  6. Jim M
    This is due to you have customized this language string on your installation: email_reg_complete_pass You will want to revert that.
  7. Jim M
    As mentioned by @opentype, we issued a patch for this. You can find it by going to ACP -> Support.
  8. Jim M
    If you are having issues receiving our emails, it would be recommended to change your email address on file to gmail, outlook, or something else. There are a wide range of emails that come from us and certain staff working certain times that it would make more sense to do this than transfer support to private messages.
  9. Jim M
    You would need to work with your hosting or email provider as that would indicate our software is successfully passing it off to the email service you have configured but something is not working correctly with that email service.
  10. Jim M
    The Admin CP access details is all we need. This would be the credentials for your administrator account on our software. You can fill these in the “ Admin CP” fields in the aforementioned area in the Client Area. If working with a self hosted provider is something you don’t have patience for. Have you considered our Cloud? You would not need to deal with email sending issues or passing us access details on our platform. Just a thought.
  11. Jim M
    This is currently intended. The banner and button is for non-staff members. If you would like to see this changed, please leave your suggestion in our Feature Suggestion forum.
  12. Jim M
    Seeing a few third party add-ons related here to this, I would advise upgrading or disabling those listed there and testing to see if this continues. Please let us know how it goes.
  13. Jim M
    Unfortunately, there is no bulk remove feature for Clubs. You can certainly request this in the Feature Suggestions forum though for a future release.
  14. Jim M
    You would not want to do that as our team is investigating and can not do so without the upgrade where it is. However, if you choose to do so, you can restore a full backup (database and files) from before the upgrade attempt.
  15. Jim M
    You would need to check your server's configuration. Your server is denying access to whomever is accessing that file.
  16. Jim M
    Please be advised I have escalated this to a ticket. Please watch your email for further correspondence.
  17. Jim M
    Unfortunately, the admin credentials are incorrect for our software and we are missing full FTP details.
  18. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  19. Jim M
    What version are you attempting to upgrade from? Version 3? This database table is very old and sounds like you do not have it in your database.
  20. Jim M
    Glad to hear you're all set.
  21. Jim M
    There does not look to be a bounce back on our end. You may wish to work with your email provider to ensure you can receive email from our domain.
  22. Jim M
    Would advise performing our software upgrade first then when things are functioning well, perform the PHP 8 upgrade. This way you can associate anything that goes wrong and troubleshoot that more effectively.
  23. Jim M
    Unfortunately, only your hosting provider can answer this as it is a server configuration piece. However, as mentioned, it is not required on our end so what you perform with this information is up to you.
  24. Jim M
    Glad to hear you've found the issue.
  25. Jim M
    Yes.
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