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Jim M

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Everything posted by Jim M

  1. Jim M
    Thanks for the input and clarification!
  2. Jim M
    Unfortunately, this is not something which is customizable via a setting at this time. If you would like to see this changed it would require a customization, which is outside our scope of support.
  3. Jim M
    Glad to hear you got this sorted. Keep in mind, when running CRON, this is a server-side tool, your hosting provider is the best source for the best command to be running.
  4. Jim M
    More than likely if you're getting a blank screen and you're running third party applications/plugins, you will want to check that they are compatible with PHP 8. I would advise disabling those and switching to an unmodified theme to test before going to PHP 8. Anytime you get a blank screen though, you will want to check with your hosting provider to obtain a server error log entry to confirm what is happening. Then you can review what is happening in that log and debug the error on your community. To disable all third party applications/plugins, you can of course use recovery mode too: https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode
  5. Jim M
    If you are unsure what version of PHP is executing your CRON jobs, it would be advised to contact your host provider or server administrator for assistance.
  6. Jim M
    There was a fix to this when a title is too long with the alert and it did not wrap correctly. This should be resolved in 4.7.2. Could I ask if you are on the latest release? If not, please upgrade and check this on an unmodified theme.
  7. Jim M
    The CSS does include all devices. The quoted example is for a theme setting, fluid width, which is an admin control setting for the width of the layout by a percentage. It is set in the ACP and can only be fetched by PHP. It is not for responsiveness of a specific device. CSS natively handles that with media queries and included in all evaluated CSS. At your level of high customization, if you’re only developing a theme for yourself, I don’t think there is a lot you would need to worry about that is being evaluated here as I imagine you don’t need a high degree of variability because you know how you’re going to handle your theme. So while I do get your point here that you lose this and many other expressions in the evaluated CSS, I don’t think that necessarily is detrimental to your theme. If it is, right now, you can use Designer’s Mode to review if they are detrimental to your theme or not.
  8. Jim M
    Unfortunately, we do not have that on file for the 2 licenses which you have with us on file. Could you please verify that you're logged in under the same account and saving this field?
  9. Jim M
    You will want to disable all third party applications/plugins and switch to an unmodified theme to see if the error subsides. Right now, there are still many third party add-ons showing up in that stack trace.
  10. Jim M
    As you are self-hosted, you would want to check with your hosting provider if they have also blocked your IP address.
  11. Jim M
    I have messaged you the keys for your use 🙂
  12. Jim M
    This is our whole forums.css file in developer tools "Sources" tab as both Rikki and I outlined earlier in this topic. Clicking the { } in the bottom left will format it from being minified to readable too:
  13. Jim M
    The error on the registration page is related to your CAPTCHA key. It looks like it was changed from our default key so you will want to check that and if you're using a custom key, please ensure it is correct in the CAPTCHA developer area. You can manage this in ACP -> Members -> Spam Prevention -> CAPTCHA.
  14. Jim M
    There will be specific fields for your administrator login, please utilize those as it will provide the most security 🙂 . However, I am not seeing any credentials on file for your license.
  15. Jim M
    Nope, the verbose logging is expected and will be removed at a future point.
  16. Jim M
    Please do not send credentials via PM but rather add them to the Client Area so that any technician can assist you. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  17. Jim M
    The application scanner is still logging verbosely so if you do not have Commerce installed and a third party add-on calls it, it will log that error.
  18. Jim M
  19. Jim M
    I do not want to branch out another CSS discussion on this. I would encourage you to find an example though and we can cross that bridge when you do. You technically should not with custom.css being loaded last and will overwrite what was loaded prior. Afterall, it is Cascading Style Sheets 🙂 .
  20. Jim M
    Just to note, we have not removed the ability to add custom CSS. We simply removed the ability to edit the core CSS files, you can and should use a custom.css to implement your customizations. This would take a theme customization but is certainly possible to create.
  21. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  22. Jim M
    Glad to hear it's all fixed for you 🙂
  23. Jim M
    If these are just the emails that the software sends, yes. We do have a cloud email delivery system which comes with your package. It is not as customizable as SendGrid or your own SMTP server (e.g. all emails send from an email address on our domain to ease deliverability concerns and use a reply-to with your email address) but it is available. Alternatively, you can continue to use SendGrid or find another SMTP provider.
  24. Jim M
    I have transferred this request to a ticket to see if there is any further information we can obtain for you. Please note there is no guarantee but as a courtesy, we can take a further look at this.
  25. Jim M
    I would suggest hopping on a call with Charles and our sales team. They can help any uneasy feelings about the process and give you first-hand insights to these items 🙂 . General "Welcome" emails and the bulk mail feature are part of our software so are included regardless if you are Cloud or self-hosted. The ads.txt can be added via Pages so you can edit it at any point. Themes (custom CSS) are still available as well.
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