Jim M

I would suggest hopping on a call with Charles and our sales team. They can help any uneasy feelings about the process and give you first-hand insights to these items 🙂 . General "Welcome" emails and the bulk mail feature are part of our software so are included regardless if you are Cloud or self-hosted. The ads.txt can be added via Pages so you can edit it at any point. Themes (custom CSS) are still available as well.

Rather than deleting topics when you resolve your issue, it is better to comment with how you resolved the issue. This way, as a community, we help other individuals who may be searching for the same answer or may help you find another way of doing it that you didn't think of.

I'm afraid, I am not quite sure what you mean, this is an official support request and I am an official Invision support technician (hi! 🙂 ). My colleague and I have pointed out errors which are pointing to a server-related error with your MySQL server. Unfortunately, we only provide support for our software and any underlying server resources are outside our scope of support. If you are continuing to receive these errors, you may wish to hire a server administrator to aid your investigation.

Yep, this is possible via our CMS, Pages, which comes with a Cloud package.

These are more typical of regular hosting, rather than our Cloud which is a Saas (Software as a Service) offering.

A good portion of our team is based in the UK and work UK hours.

You will have a project manager who will work with you to migrate your self-hosted community to our Cloud. The import process is typically pretty smooth. However, I do want to stress that we can only import what is provided so ensuring a complete backup is taken is always the best way to ensure a positive migration experience 🙂 . Our support timeline can be read here: https://invisioncommunity.com/legal/standards/ . I'm afraid, I cannot guarantee that you will get a 15-30 min response rate 24/7 but during regular business hours, we are very quick to respond and we do have monitors in place to warn us about issues happening in our environment that we have people in place to resolve as quickly as possible. We do not have an automated backup process that you can perform and hold offsite. We have rigorous backups in place to handle this for our clients but we can provide you with periodic backups on request. If your user base is in the UK, you may wish to look at our EU hosting location which comes with our Creator Pro plans and higher. If you wish to move forward, I am happy to move this to our sales team to help you continue investigate if this is right for you.

Please be advised I have asked a dev to come and confirm that auto-renewal is not possible via Google/Apple pay. Someone will be with you as soon as they can.

Yes, you can but I might be biased 😄 . Any specific questions you have? We have plenty of enormous communities running on our Cloud platform and many large corporations trust us to run their communities. If you haven't tried our platform in the last 4-5 years, it is widely different in a completely cloud based architecture and keeps improving. We publish our status and uptime here, if you have any concerns: https://status.invisioncommunity.com/

There is a call here that is making incorrect queries on your instance. You will want to: Fix items highlighted in ACP -> Support. You have a few modified files, database errors, patches available, etc... If that does not help, disable all third party applications/plugins then try again. There are a lot of hooks being loaded there on your installation.

Is the user who received the email in a different time zone than yourself thus creating the change? Are you able to provide us a link to the event? (feel free to do so via a message if you don't want to share publicly.)

You'll want to check PHP 8 with our compatibility checker for our basic software compatibility: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/ However, if everything is failing, working with your hosting provider, they should be able to outline the issue for you.

Still would want to check what's going on there processing-wise. Simply because it is a fresh install doesn't mean there isn't a server issue at hand here.

No worries. Moved over. -200 upload is generally a sever error processing. However, the HTML fail is odd. I would start first checking your server error log entries to see what is happening. Don't know if this is related to the upload but we did just issue a patch for: Fixes a PHP8 issue when GD is processing images with a transparent background

You will want to URL encode anything in an URL parameter.

Are you logged in on the front-end with the same administrator user that you're using the in the ACP? As it will bring you to the front-end to manage these things, you will want to ensure you're logged in with the same user.

Administrators and moderators, who have permission to do so, would still have the ability to mark a post as the solution.

Looks like it is trying to access a Pages database table which you do not have a license for.

Likely you are missing the convert application, as mentioned in the latter half "but it's associated file /home/xxx/public_html/applications/convert/sources/Software/Software.php could not be found." As you're on 3.x, you do not likely require the convert application so can safely ignore this. There might be more detailed information in ACP -> Support if there is a valid app accessing it and not the core.

Glad to hear you have things running now.

As mentioned in the error there, please contact your hosting provider or server administrator as mentioned to install MySQLi PHP extension.

Check to ensure your PHP 8 has all required extensions/modules: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/ Check to ensure your third party applications/plugins are compatible with PHP 8. All else fails, check the server error log entries and see what is happening to cause a suppressed PHP error.

custom.css is loaded last so typically, won't even need the !important. I would advise reading through some CSS documentation if you are unfamiliar with how selectors get inherited and overwritten from stylesheet order.

It's a little more work but simply re-sizing your browser window to the correct size will show the responsive CSS in use. I personally work on breakpoints when it comes to these things so work on one window size at a time (e.g. mobile, tablet, or desktop) and it is not cumbersome. Additionally, you can use the "Source" tab in the browser inspector to see the full source file. If you would like to review the CSS, our self-hosted customers still have access to Designer's Mode which allows you to do so.

Please temporarily disable Redis and see if that helps your issue here. If not, please ensure SFTP access on file is valid. As outlined below: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.