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Jim M

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Everything posted by Jim M

  1. Jim M
    Thank you. I was able to get in now. This appears to be an issue with the "Who Was Online" plugin. Once I enable that plugin, I am receiving a 500 Internal Server Error. You would want to check your server error log entries for the error it is producing on your server and resolve any issues related to it with the server. If the error is related with the plugin, you will want to contact the author for assistance.
  2. Jim M
    Glad to hear it's working for you šŸ™‚
  3. Jim M
    Subscriptions and Products are separate purchasable items in Commerce. Subscriptions are essentially simplified renewable Products (e.g. Products that renew in a defined period like a subscription). You can read more about these: Products: Subscriptions:
  4. Jim M
    Guest posting is, unfortunately, always going to have a spam counterpart to it to a degree as you will have human and bot spammers. You could ensure that hCaptcha is enabled to it's hardest degree in your settings. However, that still might not be enough and will let in human spammers or sophisticated bots. As @Miss_B stated, using something like Post Before Register would be advised if you want to add in additional validation steps for posters/users but want to have them start creating their post before registering (an illusion of guest posting).
  5. Jim M
    I am sorry for the delay, as it is the weekend, please keep in mind that requests will be delayed in certain departments.
  6. Jim M
    Please switch to an unmodified theme and disable all applications/plugins then try again. An issue was identified and fixed so want to ensure these items are not causing what you're seeing here.
  7. Jim M
    Grouping or separating Subscriptions is not possible, I'm afraid. If you need this functionality, I would suggest switching to renewable Products which you can put in categories and separate them off.
  8. Jim M
    I'm afraid, the Admin CP information for our software which was provided is incorrect still. I would advise testing the information provided against what you have created because I'm afraid, it is not working.
  9. Jim M
    Sorry, I understand it's frustrating when something that you paid for isn't working correctly. However, the ticket was escalated on September 7th and today is the 9th. Let's please not exaggerate things here šŸ™‚ . I am sorry but we do not have any ETA still. Please note that we may never be able to provide you an ETA but that does not mean our team is not making progress on your issue. As mentioned in our reply in your escalated ticket: due to the advanced nature of your request, please note that it may take longer than usual to fully address your concern. Please also note that advanced support is only available Monday through Friday. I apologize in advance for this delay.
  10. Jim M
    You're very welcome. Please let us know if we can be of further assistance with anything else.
  11. Jim M
    Unfortunately, the error is still the same for the community for dndarknight
  12. Jim M
    Unfortunately, the administrator credentials on file are incorrect. Please verify and update.
  13. Jim M
    Thank you, we received your request via the accounts inbox and someone on our team will reach out to you once it is generated šŸ™‚ .
  14. Jim M
    Glad to hear it's working now šŸ™‚ . Thank you for feedback.
  15. Jim M
    Please ensure you're on the latest release with all patches applied as this was resolved šŸ™‚ .
  16. Jim M
    Yes, you would choose the "Supply HTML Code" option as the upload image option does not support SVG at this time.
  17. Jim M
    My recommendation would be to upgrade to the latest release, at time of writing this is: 4.7.1. If there is something happening on the version you're on, this will put you on a release which we are testing on and able to troubleshoot further. Please ensure though that all third party applications/plugins/themes/etc... are compatible for this release.
  18. Jim M
    Did you install, upgrade, or do anything with your installation or third party add-ons?
  19. Jim M
    These would not embed as they are not content, Iā€™m afraid, but applications or pages. Topic and article URLs themselves are examples of items which embed.
  20. Jim M
    Do you have an example URL which you can provide us? Want to be sure that these items are embeddable before we move further into investigating this.
  21. Jim M
    Unfortunately, as mentioned by my colleague, as this was escalated, we are unable to provide an estimate on a time frame for this.
  22. Jim M
    Unfortunately, I was not able to reproduce this on your community when logging in as a user. I was using your default theme with all third party applications/plugins disabled. Which browser are you using to reproduce this? Are you seeing any console errors?
  23. Jim M
    You can submit any account related questions on our contact us form here: https://invisioncommunity.com/contact-us However, if you have downloaded the software, which you would need to do to run the upgrader, I'm afraid, we would not be able to provide you a refund per our policy.
  24. Jim M
    I'm afraid, the only answer I can provide now is that you need to keep yourself on your current version till this resolved. Alternatively, you can work with a third party provider to resolve it for you. As this only impacts upgrading legacy systems, it is not something which we would provide an immediate fix for.
  25. Jim M
    This has been tagged to a developer to review what is happening here šŸ™‚ .
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