Jim M

Thank you. I have moved this to a ticket for this particular issue. Please check your email for further correspondence.

Thank you, I was able to login now. Do you know what login/registration method is being used when this is being encountered? I ask, as I just tried all methods to register and login with and I did not see any issues. Nor did this error popup again so we would need more info to further troubleshoot what is happening here.

Could you please provide a user who is encountering this issue? We can then further investigate the full error log we're after.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Are the permissions on the button setup correctly for your use? You can find this in ACP -> Customization -> Toolbars -> click the stock replies button. If so, could you please provide a user's display name or ID that is having issues?

To confirm though, you're not using incognito or private browsing mode which would block location?

Unfortunately, the administrator credentials to our software are not correct. Please verify and update.

You will see text editors on that page which will allow you to write your policies there.

Believe what @Miss_B is suggesting is that you have one commissioned for your purpose. There is not one specifically for this purpose that I am aware of in the Marketplace.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

CloudFlare is such a wide topic, I moved this to our Community Support forum where you can ask questions to other administrators who may be using it. CSS and Javascript are already minified by our software so you do not need to do that.

Sorry to hear that you are not happy with our support. I quoted the above which I believe you may have missed from my colleague which points to the issue here. Expanding more on that - your PHP configuration is referencing a path on your server which is no longer valid for session data storage and needs to be corrected for PHP 8. It is not possible for our software to change this, I'm afraid. This is the path from the error you posted: /var/cpanel/php/sessions/ea-php71 Additionally, passing your hosting provider the error our software outlined would provide them enough information to investigate the issue going on. Keep in mind that server configurations/management are outside our scope of support. While we will try our best to point you in the right direction, we only provide support for our software so detailed information about why and how to correct something misconfigured on your server would need to be answered by your hosting provider. The only way to undo an upgrade would be to restore a full backup taken prior (files and database). I am sorry that you do not like this answer but it is the only way to remove the updated files which are expecting information present. If managing all this yourself is something you're not comfortable with, our Cloud platforms are available where we have your community on our infrastructure and take care of all of this for you. You will only have to worry about your community. You can read the following page for more details on that: https://invisioncommunity.com/buy

If you set an expiration but do not add renewals, it will expire at the said time. However, that could be a lot of manual work.

I would cancel their purchase which should demote the users for you (if configured as such in the Subscription package)

Please note that this is only the structure of the database table. If there are any references to this, it will fail. I strongly recommend taking a full backup of database/files now before continuing with any upgrade operations. If you are using a prefix for your database, please be sure to add that to the query below: -- -- Table structure for table `core_follow_count_cache` -- CREATE TABLE `core_follow_count_cache` ( `id` bigint(20) NOT NULL DEFAULT 0, `class` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '', `count` int(11) NOT NULL DEFAULT 0, `added` int(10) UNSIGNED NOT NULL DEFAULT 0 ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci ROW_FORMAT=DYNAMIC; -- -- Indexes for table `core_follow_count_cache` -- ALTER TABLE `core_follow_count_cache` ADD UNIQUE KEY `id_class` (`id`,`class`(171)), ADD KEY `added` (`added`); COMMIT;

I would suggest reviewing your configuration for PHP 8 with your old configuration of PHP 7. Something here might have changed and thus, might be creating the write issue my colleague noted.

Glad to hear the issue was only temporary!

Thank you, I was able to get in. 3/4 users purchased a subscription which you included as "(non- recurring)". However, there is not such a subscription in our platform. Subscriptions either renew or they are held for lifetime of the user. These subscriptions were configured to be held for the lifetime of the user thus there is no renewal and would keep their subscription forever. The 4th user had a subscription the "(recurring)" package and was being properly billed by PayPal it looks like. Then the PayPal subscription was cancelled in PayPal. Thus, the subscription in our software expired.

Please ensure you record the correct admin URL in the Client Area too as it looks like you use a custom URL and the one on file is not working for us and you have removed the link from the front-end. Also, your FTP access details allow us to connect but the FTP account only has access to their own user directory. Please ensure that the user has access to your Invision Community installation directory.

This would not work, I'm afraid. You would just have the same issues. I have created a ticket to look into why these errors keep cropping up for you and won't resolve. It could be a bug in the system but could also be something isn't completely being recognized as changed. Please watch your email for further correspondence.

Please also update the credentials on file. There is a display name being used for administrator login when email is being used on your community. Thanks.

Please see the following guide:

Split this into a new topic for you 🙂 . Depends all what you're attempting to do. If you want to add/modify CSS, using the custom.css file in your theme would be advised. If you want to modify HTML in your theme, that can be done as well. For more info on that, can go to: https://invisioncommunity.com/4guides/themes-and-customizations/getting-started-with-themes_324/introduction-to-themes-r108/ There is also Pages where you can create a whole new page based on your custom HTML/CSS. Which you can read about here: https://invisioncommunity.com/4guides/suite-applications/pages/core-concepts/introduction-to-pages-r149/ However, customizations, such as all the above are outside our scope of support.

You're most welcome. Glad we could be of assistance.

Sorry, there is not direct link but you can go to Client Area -> Manage Purchases -> click your community -> Manage Your Community -> Branding License Removal.