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Marc

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Everything posted by Marc

  1. Marc
    Glad you managed to find a resolution in any case. Sorry to hear you were having issues with your server there
  2. Marc
    You appear to be attempting to use the pages application outside of the main folder. As mentioned in previous messages, this is not a supported item, and appears to be what is causing you issues there. You would be advised to move your site to route rather than attempting to use it in this manner
  3. Marc
    Note, what you are trying to do here isnt an intended way for the system to be used. You cannot do a cleanup really without upgrading your site to the latest release of the platform, unless you happen to have a copy of the files. The correct way to clean things up from older installs if needed would be Create a FULL backup delete all files/folders apart from uploads conf_global.php constants.php (if you have one) .htaccess Upload a fresh set of files from your client area Note, this would not in any way account for 3rd party items. So you may have folders in the applications folder from 3rd party items you need to keep, and also the plugins folder if you have any plugins. Also note, the above is based on your being on the latest release
  4. Marc
    Has this now resolved your issues there, Estan?
  5. Marc
    Is this when you are logging in on a specific page or all pages?
  6. Marc
    Thank you for reporting, and I have added this to our internal bug tracker to be resolved
  7. Marc
    There isnt a facility to do that at present, no
  8. Marc
    Just to note, you must ensure your converters remain installed, and that the converter login method remains enabled. Could I confirm you have not removed any of those 2? If so, and you are still having issues, please let us know
  9. Marc
    Please could you confirm its actually birthdays you are referring to on this one?
  10. Marc
    This is a known issue unfortunately, as mentioned in the ticket you have open. A bug report for this has been submitted
  11. Marc
    I will move this over to our advanced hosting community support forum for you. Please note, any advice we give here relating to your hosting is not given as official support for your product. If your domain is from your hosting company, I would say it's a little concerning that they dont know how to add a simple entry for you.
  12. Marc
    I have created a ticket for you on this and escalated it to our developers, as I cant see why its doing that either. Someone will be in contact as soon as we know
  13. Marc
    No problem. Glad to hear you have it sorted
  14. Marc
    Sorry, could I just clarify here are you referring to logging into the invision platform using an external login, or logging into an external platform using invisions login?
  15. Marc
    Yes, that would be correct. You are switching off the system
  16. Marc
    Ah, that would explain why I have a total, as I already have an address present. Please could you confirm you are seeing totals once an address is added?
  17. Marc
    No problem. Glad you managed to get sorted
  18. Marc
    Oh Ive no doubt it isnt. Unfortunately there is more involved than what people can see with ours
  19. Marc
    This isnt something in which we can actively provide unfortunately. We have quite a lot of custom stuff going on within our sites, which is not readily distributable.
  20. Marc
    Please could you let us know who the user is? Also please ensure all access details on file are up to date
  21. Marc
    Please could you check this on an unaltered language pack? I am seeing totals my end
  22. Marc
    That would not be normal, no. It may well be that your theme is not compatible. If you can update your access details on file, I can take a look for you
  23. Marc
    You would need to ensure you are adding it as an external link. If this is what you are already doing, I would need the name of it so I can take a look for you
  24. Marc
    Im not seeing any links with http on your menu. First of all, I would suggest clearing your browser cache to see if thats what you are seeing. If that's not the issue, I would need to know the name of that item (just the name in the menu will do) so I can take a look on your menu
  25. Marc
    Are you referring to your forum here, or ours? If your own I would suggest checking items such as mod_security on your server for blocking your content. Securi is another common one.
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